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Bay Ridge Subaru - Service Center

Brooklyn, NY

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2,318 Reviews

2,318 Reviews of Bay Ridge Subaru - Service Center

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February 10, 2021

took way too long because they spilled oil on the engine, after suggesting an oil change, which i really didn't come to the service center for. So now my car smells from oil, even though they seemingly got More

by meglmt
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sabina Triunfel
Feb 15, 2021 -

Bay Ridge Subaru responded

meglmt, we’re sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and I appreciate that you took the time to write to us. Thank you for your patience and we hope to see you again in the future. Sincerely, Tom Ruggiero, Dealer Principal

February 09, 2021

Great service, prompt as well. The Waiting room was a little crowded for following proper social distancing precautions. Otherwise great and will use for my next service. More

by mary.dimasi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Teti, Kiara Colon
Feb 09, 2021 -

Bay Ridge Subaru responded

We're happy to help you with all of your service needs and appreciate the perfect score, Mary. If you need further assistance with anything, please contact us, we're glad to help. Sincerely, Tom Ruggiero, Dealer Principal

February 09, 2021

Great experience and very professional . They completed service in a timely manner. Booking an appointment on line was very quick and easy. I will be returning for my next service More

by kisaanhoward
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kiara Colon
Feb 09, 2021 -

Bay Ridge Subaru responded

Thank you for the kind words and good rating kisaanhoward. We truly appreciate your business and trust. Please come back and visit us at any time, should the need arise. Best- Tom Ruggiero, Dealer Principal

February 09, 2021

Members of the service department were professional and friendly as usual. They’re very transparent with service changes, any updates on the service and their pricing. More

by ANNETTECANNIZZARO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kayla Rodriguez
Feb 09, 2021 -

Bay Ridge Subaru responded

Annette, thank you for the 5 star review. We're so glad to hear that your experience with our service department has been a great one! We hope to work with you again in the future. Best- Tom Ruggiero, Dealer Principal

February 09, 2021

My wife and I have been using Bay Ridge Subaru for over 10 years. The sales and service departments have consistently been courteous and reliable. We purchased our 2013 and 2019 Subaru Foresters from Bay R More

by Cyclones 69
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2021 -

Bay Ridge Subaru responded

Thank you for taking the time to share your great experiences with us! We hope you continue to enjoy your vehicles and our services! Please do not hesitate to reach out to us, when we can work with you down the road! Sincerely, Tom Ruggiero, Dealer Principal

February 09, 2021

Sabina was attentive and very helpful. I spent more than I was expecting but it was worth it for being comfortable and feeling like i was in good hands. More

by RJCARNEVALE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabina Triunfel
Feb 09, 2021 -

Bay Ridge Subaru responded

Thank you for trusting us with your repair needs, RJCARNEVALE! It's been a pleasure assisting you. Sabina and our team look forward to any future visits. Best- Tom Ruggiero, Dealer Principal

February 08, 2021

Sabina was wonderful to deal with. A true professional and great rep for your dealership. Overall my experience was a pleasant one. Waiting room was clean and I enjoyed a hot tea while waiting. More

by tjcappiello
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabina Triunfel
Feb 09, 2021 -

Bay Ridge Subaru responded

We appreciate you for taking the time to share your great experience with us, tjcappiello. Sabina and our team look forward to taking care of any of your future auto needs Sincerely, Tom Ruggiero, Dealer Principal

February 08, 2021

Great experience with Bay Ridge Subaru. Very efficient and seamless operation. I would definitely recommend others bringing their vehicles here for service and will personally return. More

by tripddurso
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2021 -

Bay Ridge Subaru responded

Thank you for the great feedback and five-star rating. We are always happy to help! We appreciate your recommendation and we hope to see you again soon. Best, Tom Ruggiero, Dealer Principal

February 08, 2021

Quality and attention to detail could be better. Oil was overfilled, had to come back to drain excess oil. This is the second Subaru dealership service that did that. Everything else was good. More

by ANDREYKO17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kayla Rodriguez
Feb 10, 2021 -

Bay Ridge Subaru responded

ANDREYKO17, thank you so much for sharing your feedback. We regret to hear of your dissatisfaction. Our top priority is delivering 100 percent customer satisfaction and it's concerning to hear you feel your experience does not reflect that. I do apologize for any inconvenience we may have caused and hope we can regain your trust again in the future. Sincerely- Tom Ruggiero, Dealer Principal

February 07, 2021

Keep up the good work in sales & service. The reason I travel from JFK are to Brooklyn is because of their customer services. Helping my daughter & sister buying their Subaru brought me back for my Subaru More

by S-Lightb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2021 -

Bay Ridge Subaru responded

S-Lightb, I am glad that you find Bay Ridge Subaru great as a whole. Thank you for your five-star rating and for giving us your recommendation. We hope to see you again soon. Sincerely, Tom Ruggiero, Dealer Principal

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