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Bay Ridge Subaru - Service Center

Brooklyn, NY

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2,318 Reviews

2,318 Reviews of Bay Ridge Subaru - Service Center

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January 04, 2021

Everyone is very Courteous, service was super fast! What Thought would take a day or 2 only took 2 hours, And they gave me a loaner quick and sufficient. Thank you More

by MARGARET.BV.DAY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabina Triunfel
Jan 04, 2021 -

Bay Ridge Subaru responded

MARGARET.BV.DAY, on behalf of our entire team, it's been a pleasure helping you. If you need any further assistance, please let us know. Sincerely, Tom Ruggiero, Dealer Principal

January 04, 2021

The service team at Bay Ridge Subaru was efficient and professional- Battery was replaced and charges sorted out quickly. This team works hard to provide great service to its customers Thank you!! More

by SARAHPSELLERS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kiara Colon
Jan 04, 2021 -

Bay Ridge Subaru responded

Thank you for your 5 star review, SARAHPSELLERS. We're so glad that our team was able to address all of your service needs! Sincerely, Tom Ruggiero, Dealer Principal

January 04, 2021

Excellent service in a quick and efficient manner. Highly recommend place to get service done on your Suburu. Also purchased another vehicle at this location. Very friendly team. Thank you. More

by THOMAS.ROBERTSEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kayla Rodriguez
Jan 04, 2021 -

Bay Ridge Subaru responded

THOMAS.ROBERTSEN , we are grateful that you chose us at Bay Ridge Subaru. Thank you for your review and five star rating and we hope to be of assistance again soon. Sincerely, Tom Ruggiero, Dealer Principal

January 04, 2021

There was some confusion about the date of service but it got worked out. I was given a good loaner car during the visit and there was good communication so I knew when it was ready. More

by BONNIEBREEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kayla Rodriguez, Kiara Colon
Jan 04, 2021 -

Bay Ridge Subaru responded

Bonnie, we are pleased we were able to resolve the confusion and assist you with your vehicle needs. Thank you for your patience and we look forward to serving you again soon. Sincerely, Tom Ruggiero, Dealer Principal

January 04, 2021

Super fast service and friendly staff. I waited barely 1 hour despite a heavy influx of customers. Will definitely come back for service in the future. More

by Amyeats
Recommend Dealer
Yes
Employees Worked With
Kayla Rodriguez
Jan 04, 2021 -

Bay Ridge Subaru responded

Thanks for the great review, Amyeats. We really appreciate you visiting Bay Ridge Subaru and hope to see you down the road. Sincerely, Tom Ruggiero, Dealer Principal

January 02, 2021

Friendly and helpful staff and excellent service.My Subaru had a problem with temperature thermostat and that was fixed quickly and professional I also changed oil and rotated tires,thank you Bay ridge More

by AAVRAMOV26
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabina Triunfel, Kiara Colon
Jan 04, 2021 -

Bay Ridge Subaru responded

Thank you for sharing your experience, AAVRAMOV26! Our customers are always our top priority, and we're glad to have been able to help you! Take care! -Tom Ruggiero, Dealer Principal

January 02, 2021

The service was very professional and helpful. Everything was explained to me very clearly. I came from Staten Island because Of the excellent service at this dealership. More

by LOUISTOTINO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kiara Colon
Jan 04, 2021 -

Bay Ridge Subaru responded

LOUISTOTINO, thank you so much for sharing your feedback with us. It is a joy to learn that you had an excellent visit. If there is anything else we can do for you, please do not hesitate to let us know. Thank you for choosing Bay Ridge Subaru. Sincerely, Tom Ruggiero, Dealer Principal

January 02, 2021

A storm was expected on the day of my appointment. I asked to bring my car the day before and they could service it later. When I arrived I asked if there was any possibility of having it serviced wh More

by M.MONICA.SWEENEY
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2021 -

Bay Ridge Subaru responded

Thank you for the valuable feedback, M.MONICA.SWEENEY. We appreciate your support and five star rating. Please come visit Marc and our team again. Sincerely, Tom Ruggiero, Dealer Principal

Mar 04, 2021 -

M.MONICA.SWEENEY responded

I rated you a 5 then, and 5+ for Tuesday March 2, 2021. One can not ask for better service than that given by Bay Ridge Subaru. I am so pleased to find such service after the horrible service with my previous car. Thank you to Marc and the entire staff for service that says “It’s all about you, the consumer”. THANK YOU. M.Monica Sweeney

January 01, 2021

Lots of strange hurdles to get through with this one, but Marc was great - kept me in the loop and helped me solve everything from tow-trucks leaving the car in the wrong place to dealing with insurance. More

by ALAN.SMITH05
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2021 -

Bay Ridge Subaru responded

Alan, I'm so glad you enjoyed your service experience with Marc. Please accept our sincerest apologies for any inconvenience we may have caused. We hope to see you again soon. Sincerely, Tom Ruggiero, Dealer Principal

January 01, 2021

Waiting room is a great place to hang out while my car's electrical system was being investigated. (Had 2 jump starts in 3 days!!!) They found nothing, but replaced "bad" battery. Haven't had any trouble s More

by rosemkremer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kiara Colon
Jan 04, 2021 -

Bay Ridge Subaru responded

We appreciate the high rating, rosemkremer! We're glad to hear that your issue has been resolved and look forward to serving you gain soon. Sincerely, Tom Ruggiero, Dealer Principal

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