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Bay Ridge Subaru - Service Center

Brooklyn, NY

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2,318 Reviews

2,318 Reviews of Bay Ridge Subaru - Service Center

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January 01, 2021

Organized clean & Covid appropriate precautions I have Organized clean & Covid appropriate precautions I have nothing else to add This was only an oil change & tire rotation MSocisl distancing was in More

by SLONG1184
Friendliness
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2021 -

Bay Ridge Subaru responded

Thank you for choosing Bay Ridge Subaru to handle all of your car needs. We appreciate your positive feedback and 5-star rating. Until next time, stay safe and be well. Sincerely, Tom Ruggiero, Dealer Principal

January 01, 2021

Despite the dealership experiencing some computer sluggishness and being short-staffed on this particular day, Marc kept me well informed regarding the brake lining work on my Forester. Thank you! More

by JANINE.ALTONGY
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2021 -

Bay Ridge Subaru responded

JANINE.ALTONGY, I'm so glad you enjoyed your experience with us. Thank you for choosing Bay Ridge Subaru for all of your Forester needs. We hope the unusual computer issues do not deter you from visiting Marc and our team again soon. Sincerely, Tom Ruggiero, Dealer Principal

January 01, 2021

Smooth, efficient, affordable, and friendly!! The WiFi was solid and social distancing observed, everyone wearing masks. So it was safe as well, and not a bad place to work! More

by scott malcomson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayla Rodriguez
Jan 04, 2021 -

Bay Ridge Subaru responded

Thank you for the "five star" rating, Scott! Your business is appreciated and it's great to see we provided you with smooth, efficient, affordable and friendly service. Best- Tom Ruggiero, Dealer Principal

January 01, 2021

I had an appointment to have my car inspected. I also asked if the service department could put my new plates on. Everything was done in less time then was originally stated. It was a great experience an More

by RSHEASPC
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2021 -

Bay Ridge Subaru responded

Thank you for leaving us such a great review, RSHEASPC! We are so glad to have given you such a timely, professional experience and we look forward to working with you for many years to come! -Tom Ruggiero, Dealer Principal

December 31, 2020

the best dealership I have ever dealed with........kept appointment. did whatever they had to do.......,my outback is the best.......the service department is one of the best ever..... More

by JFCLARK911
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabina Triunfel
Jan 04, 2021 -

Bay Ridge Subaru responded

JFCLARK911, I am glad you had the best service experience. Thank you for the good rating and for choosing Bay Ridge Subaru for all of your vehicle needs. Sincerely, Tom Ruggiero, Dealer Principal

December 31, 2020

Had a very good experience at Bay Ridge Subaru. Kayla called me to inform me of the timing and explained all of the extra work that had to be serviced. More

by bobsmacba
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kayla Rodriguez
Jan 04, 2021 -

Bay Ridge Subaru responded

We are extremely grateful for your business and thank you for choosing Bay Ridge Subaru. To know that Kayla provided you with a good experience is everything. We hope to see you again soon. Sincerely, Tom Ruggiero, Dealer Principal

December 31, 2020

Very seamless experience at the dealership. Just made an appointment online, showed up and a couple hours later everything was done! Very friendly and professional all around. More

by sagestahmer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kiara Colon
Jan 04, 2021 -

Bay Ridge Subaru responded

Thank you so much for sharing your feedback for your recent service visit. It is a joy to learn that our team has provided you with an seamless experience. If there is anything else we can do for you, please do not hesitate to let us know. Thank you for choosing Bay Ridge Subaru. Sincerely, Tom Ruggiero, Dealer Principal

December 30, 2020

Took longer than planned (3 hours and planned on less than 1 hour) but the representative, Sabina, was very respectful and helpful. Service provided was excellent. More

by ellada718
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabina Triunfel
Dec 30, 2020 -

Bay Ridge Subaru responded

We apologize for the unusual delay ellada718. We truly appreciate your business and thank you for the high rating. We will be sure to pass along your kind words to Sabina. Have a Happy New Year! Sincerely, Tom Ruggiero, Dealer Principal

December 30, 2020

The staff was helpful, kind and generous. They took time to talk to me, and my dogs filled the dog water bowl and even gave him a toy! The only thing I could think to complain about is that the appointment More

by soledad33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Drabik, Kayla Rodriguez, Kiara Colon
Jan 04, 2021 -

Bay Ridge Subaru responded

Thank you for the valuable feedback soledad33. We appreciate your business and good rating. Please excuse the unusual delay and know that we do our best to get everyone accommodated as quickly as possible. Sincerely, Tom Ruggiero, Dealer Principal

December 29, 2020

Professional, punctual and courteous service. I liked the two follow up calls explaining the status of the service. The only issue was that it was expensive More

by KVAED
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabina Triunfel
Dec 30, 2020 -

Bay Ridge Subaru responded

I am glad our team was able to assist you with professional, punctual and courteous service. We look forward to your next visit. Have a wonderful day. Best, Tom Ruggiero, Dealer Principal

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