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2,318 Reviews of Bay Ridge Subaru - Service Center
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December 28, 2020
Always a pleasure to come to Bay Ridge Subaru. The team is always friendly, professional, and courteous. At Bay Ridge Subaru, they're building a relationship with you not just your car. is always friendly, professional, and courteous. At Bay Ridge Subaru, they're building a relationship with you not just your car. More
by SAMKWOLFF
Verified CustomerEmployees Worked With
Other Employees :
Alicia Sena, Kayla Rodriguez, Sabina Triunfel, Kiara Colon
December 28, 2020
Generally the service is very good. This week I came in and was told in advance that my parts would be ready for installation. When I did come in the parts weren’t there and now I have to come back. Very and was told in advance that my parts would be ready for installation. When I did come in the parts weren’t there and now I have to come back. Very frustrating More
by JEDSNERSON
Employees Worked With
Sabina Triunfel
December 28, 2020
I am very satisfied whenever I call for an appointment , they are always willing to meet my need . The service person who take my car keep me in contact as to what is going on with my vehicle until the job they are always willing to meet my need . The service person who take my car keep me in contact as to what is going on with my vehicle until the job is complete . More
by CUTHBERTBAPTISTE
Employees Worked With
December 28, 2020
long waiting and no military discount just make u wait last one if u there first one not telling u about error and estemat just to replace switch 500 last one if u there first one not telling u about error and estemat just to replace switch 500 More
by Expensive Lessons Life
Employees Worked With
Other Employees :
Alicia Sena, Kayla Rodriguez, Sabina Triunfel, Kiara Colon
December 28, 2020
Excellent service and excellent people. I am using their services for many years with already my third Subaru Forrester in a row (2005,2010, and now - 2019 makes). And I was always impressed with the qualit services for many years with already my third Subaru Forrester in a row (2005,2010, and now - 2019 makes). And I was always impressed with the quality and professionalism of their services. Keep up your excellent work! More
by GKUVICH
Employees Worked With
Other Employees :
Alicia Sena, Kayla Rodriguez, Sabina Triunfel, Kiara Colon
December 27, 2020
Marc was excellent and the service was completed in the time that was planned. I will definitely recommend Subaru at this place for service. Keep up the excellent work. time that was planned. I will definitely recommend Subaru at this place for service. Keep up the excellent work. More
by Herbielb
Employees Worked With
December 27, 2020
If I can give a zero star to this dealership for screwing me over, I would. On December 11,2020, I had a flat and brought my car in to replace. Instead of replacing just the 1 tire, they decided to replace a me over, I would. On December 11,2020, I had a flat and brought my car in to replace. Instead of replacing just the 1 tire, they decided to replace all 4 tires and charged me for it including labor eventhough I purchased extended 7 years warranty. Aside from my tire, my alignment was also off but a piece called the handle they didn’t have and needed to be ordered. I was told by Marc D’ Ottavio to come back over a week later on December 22 and the alignment and parts would be covered by my warranty, only $50 deductible I needed to pay. When I brought my car in again on 12/21, they said the part ordered was a defect and they needed to reorder, a definite red flag. The next day 12/23 at exactly 3pm, I received a call from Marc D’Ottavio to come pick up my car but I owe $1300 for the repair because now he decides after 12 days later my warranty doesn’t cover. What??? I couldn’t believe this. I don’t have the money and they did the repair without my authorization. Then they threaten me with storage fees if I don’t pay immediately. It’s a total scam and they were holding my car hostage right before Christmas. I paid because my back was against the wall not because I agree at all. I have never felt more taken by any business before and Subaru was the last place I expect to be treated this way. I’ve been a loyal customer who purchased my vehicle and had every service performed here and this is the way they took advantage of me. I’m never coming back to this dealership again and I’ll make sure all my colleagues, friends and family don’t either. More
by subu-girl
Employees Worked With
December 26, 2020
Every thing went very well .I was especially pleased with Kala's efficiency and she was very pleasant to deal with .Give her a big raise. Kala's efficiency and she was very pleasant to deal with .Give her a big raise. More
by FMDES13
December 25, 2020
Came in for annual inspection. What takes an hour took about 45 min. What I like is that it’s thorough and honest unlike some places where only an emissions test and quick spot checks of wheels are perfo about 45 min. What I like is that it’s thorough and honest unlike some places where only an emissions test and quick spot checks of wheels are performed. There’s also a waiting area with socially distanced chairs along with refreshments and WiFi. More
by MIKEYKCHU
Employees Worked With
Sabina Triunfel
December 25, 2020
Took the car in 3 times to complain that the key fob does not work from a distance. The found nothing wrong. The manager said that there was nothing she could do. The car is 9 months old. I should be a not work from a distance. The found nothing wrong. The manager said that there was nothing she could do. The car is 9 months old. I should be able to lock the car from my front porch. The issue remains. More
by EPICCOLO778
