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Bay Ridge Subaru - Service Center

Brooklyn, NY

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2,318 Reviews

2,318 Reviews of Bay Ridge Subaru - Service Center

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December 24, 2020

Greeted upon arrival. Every staff member I met was pleasant. I was kept informed, and the process was straightforward. My car was quickly serviced and I was on my way. More

by ECOLETTO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Grippo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2020 -

Bay Ridge Subaru responded

Thank you for your feedback and five star rating, ECOLETTO. Thank you for choosing Bay Ridge Subaru for all of your vehicle needs. Sincerely, Tom Ruggiero, Dealer Principal

December 23, 2020

I went for my manufacturer-recommended oil change/oil filter change in mid-December. Service was finished on time. They performed a multi-point inspection as well (inflated tires, filled coolant and wipe More

by RMP2157
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kayla Rodriguez
Dec 23, 2020 -

Bay Ridge Subaru responded

Thank you for both your review and your recommendation, we really appreciate it. We're glad to hear that your service visit was a timely, safe and comfortable one! We hope to have you back again for all of your service needs! Sincerely, Tom Ruggiero, Dealer Principal

December 23, 2020

Very very very very very very very very very very very very very very very very very very very very very very very very fast and efficient service More

by michaeljsalerno
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2020 -

Bay Ridge Subaru responded

Thank you michaeljsalerno for taking a moment to leave us a five star rating. It is good to know that we've provided you with fast and efficient service. We hope to work with you again soon. Sincerely, Tom Ruggiero, Dealer Principal

December 23, 2020

Service Advisor Sabina was excellent , friendly , listen to all my concerns. Service was finished on time as Sabina told me. This car is 3rd Subaru Outback. I am very satisfied Thank you. More

by YEVGENIYVAYN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabina Triunfel
Dec 28, 2020 -

Bay Ridge Subaru responded

Thanks for your 5-star rating for Bay Ridge Subaru, YEVGENIYVAYN! To know that Sabina provided you with excellent service means so much to us. We hope you continue to enjoy your Outback and look forward to seeing you again soon. Sincerely, Tom Ruggiero, Dealer Principal

December 23, 2020

All employees were very nice and helpful. I had an appointment and still had to wait over two hours for an oil change & inspection. That wait time is unacceptable. More

by MEMA2THEO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2020 -

Bay Ridge Subaru responded

Thank you so much for sharing you feedback. We regret to hear of your dissatisfaction. Our top priority is delivering 100 percent customer satisfaction and it's concerning to hear you feel your experience does not reflect that. I do apologize for the unusual delay and any inconvenience we may have caused. We hope we can regain your trust again in the future. Sincerely, Tom Ruggiero, Dealer Principal

December 22, 2020

Sabrina was excellent; incredibly friendly and listened to my concerns well. I requested additional information from the mechanics and she walked me through the responses in a friendly and professional man More

by jb.seyfried
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabina Triunfel
Dec 23, 2020 -

Bay Ridge Subaru responded

Thank you for taking the time to leave a positive review for our team! We're glad to hear how helpful Sabrina was and hope that she was able to answer all of your questions! Thank you for choosing Bay Ridge Subaru! Sincerely, Tom Ruggiero, Dealer Principal

December 21, 2020

Very satisfied with this dealership. This is our 3rd lease with Subaru. We wanted a 2021 Legacy. The Manager Mike told us we would have to wait a while. He advised us to extend the lease. He assured us More

by LORRAINE346
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Chiusano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Malinov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2020 -

Bay Ridge Subaru responded

Lorraine, I'm so glad you enjoyed your recent visit with us and congratulations on your 3rd Subaru! It's always great to hear such praise for Mike as he is truly a gem and does everything he can to make sure our customers are comfortable with their decision. Happy Holidays! Sincerely, Tom Ruggiero, Dealer Principal

December 21, 2020

Always a pleasure dealing with Bat Ridge. They are quick and courteous experience They take you as soon as you pull in and have the car ready as soon as you get there More

by ILUVMY4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2020 -

Bay Ridge Subaru responded

Thank you for the 5-star rating and kind words! We're so glad to have your trust and loyalty and hope to see you again soon! Sincerely, Tom Ruggiero, Dealer Principal

December 21, 2020

Customer care rep helped me meet my deadline to get out. Repair work resolved the issue. Was able to set up appt on short notice. Waiting room was comfortable and ensured masks and social distancing More

by RON_1980
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kayla Rodriguez
Dec 22, 2020 -

Bay Ridge Subaru responded

Ron, your five star review is greatly appreciated. I am pleased to hear that our team was able to help you. We really appreciate you choosing Bay Ridge Subaru & we hope to see you again soon. Happy Holidays! Sincerely, Tom Ruggiero, Dealer Principal

December 18, 2020

Good overall experience. Vehicle was ready when promised. Price was competitive and fair. Believe all work was satisfactorily completed. Service advisor was helpful and accommodating More

by MELVGA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2020 -

Bay Ridge Subaru responded

Hi Melvga, thanks for the kind words! Have a great day. Sincerely, Tom Ruggiero, Dealer Principal

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