Bay Ridge Subaru - Service Center

Overall very good experience. It would have been 5 stars if I didn't have to ask the person in financing to put up his mask more than once. if I didn't have to ask the person in financing to put up his mask more than once. More

We had a very unexpected car issue (rat in the engine). Had to be towed for service. Subaru’s team quickly fixed our car and even sent us some detailed photos to submit to our insurance company. Had to be towed for service. Subaru’s team quickly fixed our car and even sent us some detailed photos to submit to our insurance company. More

Our first service here, all good, although anxious about all sitting in reception in Covid times ( maybe leave doors open ?) Car seems fine, first time in snow today all sitting in reception in Covid times ( maybe leave doors open ?) Car seems fine, first time in snow today More

Good experience with Bay Ridge Suburu. Horrible Good experience with Bay Ridge Suburu. Horrible experience with Suburu warranty service to pick up vehicle--went through 4 people, first was unab Good experience with Bay Ridge Suburu. Horrible experience with Suburu warranty service to pick up vehicle--went through 4 people, first was unable to enter info into her frozen computer, 2nd was good but said I had to call again in morning, 3rd put in order and put on hold, 4th activate it. Despite explicit instructions, they sent tow truck that didnt have rollers and couldn't get car out. Refused to do battery charge, which was what problem was in end. Was just in hurry to get to next appointment More

Always professional and never a long wait. The staff will always give you options as well as let you know of any problems they encounter. Never any pressure to make a sale. Thank you! always give you options as well as let you know of any problems they encounter. Never any pressure to make a sale. Thank you! More

Service was very good but you shouldnt require a written review in order to submit a positive rating on this survey. People are busy and should be able to leave 5 stars without being forced to submit an ess review in order to submit a positive rating on this survey. People are busy and should be able to leave 5 stars without being forced to submit an essay. I almost clicked away because I was annoyed at the survey requirements, but wanted to leave positive feedback for the hard working people at Bay Ridge Subaru. Merry Christmas. More

Brought my car in for routine service. Everyone was great! They even called me to follow up! That’s a first for me. Thank you! great! They even called me to follow up! That’s a first for me. Thank you! More

Loaner car was filthy. Got home sprayed it with Lysol. Our was gross, gross, gross. Picked up car and was not put back together. Had to go back to have that fixed. Besides they fios not found the is Our was gross, gross, gross. Picked up car and was not put back together. Had to go back to have that fixed. Besides they fios not found the issue. More

Excellent service! Sabina was very helpful and professional. Did not care too much for the cashier. Perhaps she was having a bad day. Signed with a pen and put it back in the wrong container professional. Did not care too much for the cashier. Perhaps she was having a bad day. Signed with a pen and put it back in the wrong container. Perhaps she should have the signs on the container a bit bigger...so one can see - just saying. More

I called ahead to say that I needed an inspection and a new battery. No one told me over the phone that the inspection machine wasn't working and that a battery wasn't in stock. On the day of my appointmen new battery. No one told me over the phone that the inspection machine wasn't working and that a battery wasn't in stock. On the day of my appointment, I was told that the car would need to be sent out to a different shop to be inspected because the machine was broken. But I was not given an estimate of how long it would take for the service work to be completed (inspection and battery replacement). Finally, after waiting for a couple of hours, I was told that the battery actually wasn't available and that I'd need to leave the car until the next day (presumably something I could have been told more or less immediately upon check-in). I was then given a loaner and told that I'd be notified as soon as my car was ready the next day. But I never heard from anyone the next day, and, in fact, when I texted the number that had initially texted me to say I was checked in and could text that number any time for updates, I got no response. The next morning, I called when the office opened to find out if my car was ready, and I was told that no one would be able to tell me until the manager came in at 9am or 10am. Finally, I got a call back at 9:45am and was told that yes, my car was ready. I live an hour away, so I wanted to be sure of that before I drove over. When I arrived, though, I was told that my car actually wouldn't be read for another hour or so. But, in fact, that was wrong, too, and my car was, in fact, ready. The service itself seemed fine. The car passed the inspection and the battery was replaced under warranty. The car starts (if a bit sluggishly) with the new battery. The communication with customers could just stand to be a bit better. And also, while the customer service representatives who interact with the public were all wearing masks, the manager and his staff in an office with the door closed but seemingly not totally sealed off from the rest of the office were not wearing masks, and when the manager came out to help with my car, his mask didn't cover his nose despite the fact that there were lots of seniors citizens in the waiting area whose health could be compromised. I was also surprised to see a political sticker in his office, very visible for anyone to see, which seemed a bit unprofessional. Finally, for some reason, my father was texted when my car was eventually ready, but I was never texted. I have no idea why my father's contact information is in the database. Both he and I have asked multiple times (maybe more than 10) for this to be corrected, and it never has been. So while the service work was completed, it was sort of a frustrating experience. More