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Bay Ridge Subaru - Service Center

Brooklyn, NY

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2,318 Reviews

2,318 Reviews of Bay Ridge Subaru - Service Center

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December 11, 2020

An excellent experience and comfortable waiting conditions and prompt service. All personnel were a pleasure to deal with. I look forward to my next visit. More

by MICHAEL_HAMBURG44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2020 -

Bay Ridge Subaru responded

Thank you for your recent service visit and great rating Michael! To know that we provided you with excellent service is exactly what we hoped for. We hope to see you in for any of your future auto needs. Warm Regards- Tom Ruggiero, Dealer Principal

December 11, 2020

Had the fuel pump recall done. Really strong smell of gas inside the car. So bad,can’t drive w the windows up. Just a sloppy tech I guess. More

by DANCHAN8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kiara Colon
Dec 21, 2020 -

Bay Ridge Subaru responded

It is our goal to always provide exceptional customer service. I apologize for your recent experience and appreciate your honest feedback. We hope to work with you again soon. Sincerely, Tom Ruggiero, Dealer Principal

December 10, 2020

I brought my car in for the NYS Inspection. I made an appointment only and when I arrived, I waited in the waiting room for my car. I didn't have to wait long and were helped by friendly staff. This deal More

by ANITA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2020 -

Bay Ridge Subaru responded

Thank you for the five star review Anita. We're glad we could be of service and hope to see you again down the road. Best, Tom Ruggiero, Dealer Principal

December 09, 2020

Sabina was amazing! She was very flexible, friendly and helpful. We will definitely be back and will highly recommend Bay Ridge Subaru to others. Thank you! More

by Summer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabina Triunfel
Dec 10, 2020 -

Bay Ridge Subaru responded

Summer, its wonderful to hear that you had an amazing service experience with Sabina. Thank you for visiting and choosing Bay Ridge Subaru. Best, Tom Ruggiero, Dealer Principal

December 09, 2020

My inspection and oil change were quick and efficient, and as a bonus I got three new wiper blades gratis to replace the worn blades. I was in and out quickly. More

by MIKEFLM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2020 -

Bay Ridge Subaru responded

We appreciate your feedback and business Mike! Please let us know if there is anything else we can assist you with. Best, Tom Ruggiero, Dealer Principal

December 09, 2020

Coming to Subaru for the first time I felt at home welcome and well taken care of specially by the guy who was getting me in and out of my car taking care of my wheelchair I deeply appreciated his ass More

by NIGELMCLEOD52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc D'Ottavio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alicia Sena
Dec 10, 2020 -

Bay Ridge Subaru responded

Hi Nigel, thank you for taking the time to leave a great review. We appreciate your business and are looking forward to your next visit. Sincerely, Tom Ruggiero, Dealer Principal

December 09, 2020

Thanks again for your comprehensive and thorough service. It’s always a pleasure to visit your shop. The new waiting room (with complementary tea) was a pleasant surprise More

by RALPHLISA339
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kayla Rodriguez, Kiara Colon
Dec 10, 2020 -

Bay Ridge Subaru responded

Ralph, I am glad we were able to address your service needs and thank you for the 5-star rating. We hope to see you again for any of your future vehicle needs. Sincerely, Tom Ruggiero, Dealer Principal

December 08, 2020

very pleased . Would definitely go back to Subaru and would recommend to other people. I do think your prices are a bit high. Thank You. More

by TOMANDHANNAH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabina Triunfel
Dec 09, 2020 -

Bay Ridge Subaru responded

Thank you for your recent service visit! I am so glad to hear that our team was able to provide you with a great experience. We look forward to serving you again soon. Sincerely, Tom Ruggiero, Dealer Principal

December 08, 2020

Needed inspection, oil change, wiper blade replacement, and new tires. I was in and out in one hour. Was treated very well by my service advisor Kayla, and by Billy the mechanic who worked on my car. More

by SHAWN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Billy (mechanic), Kayla Rodriguez
Dec 09, 2020 -

Bay Ridge Subaru responded

Thanks for the great review, Shawn. We really appreciate you visiting Bay Ridge Subaru. Sincerely, Tom Ruggiero, Dealer Principal

December 07, 2020

Nice experience with a welcoming team. Did not wait too long. Had some good advices, so I would recommend this place to any Subaru owner More

by hervehannecart
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kiara Colon
Dec 08, 2020 -

Bay Ridge Subaru responded

Thank you for leaving us valuable feedback on your recent service visit hervehannecart! We appreciate your 5-star rating and look forward to serving you again soon. Best- Tom Ruggiero, Dealer Principal

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