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Bayshore Ford
New Castle, DE
36 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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36 Reviews of Bayshore Ford
December 08, 2020
MY 2012 F150 with 250,000 + miles, started having a starter issue. IT kept running. Not wanting to possibly ruin the flywheel, I decided to get a new starter. I priced the online stores, and actually starter issue. IT kept running. Not wanting to possibly ruin the flywheel, I decided to get a new starter. I priced the online stores, and actually called a tire service shop. I got an estimate from Bayshore Ford, in Delaware, at a factory shop, for less than the other guys. I now know I have a Ford part, installed properly. Confidence and safety, priceless. I bought a Box of DONUTS, but COVID Rules prevented the treat for the mechanics. Next time, perhaps a WAWA gift card will work. - Paul More
by pauljfalk
Employees Worked With
JOHN
Helpful November 30, 2020
The sevice department at Bayshore Ford is top notch. I came in for a routine oil change and my 120k maintenance check. I did not have an appointment and they were able to help right away. They were also f came in for a routine oil change and my 120k maintenance check. I did not have an appointment and they were able to help right away. They were also friendly and were welcoming. The entire experience was awesome More
by Dave D
Employees Worked With
Alyssa, Zachary, and Aidan
July 24, 2020
My experience with the service department has always been very professional And very friendly Atmosphere. Always keeps you in the loop of what’s going on with your vehicle and what they found wrong and how very professional And very friendly Atmosphere. Always keeps you in the loop of what’s going on with your vehicle and what they found wrong and how long is gonna take to fix it and how much More
by napoleo2
Employees Worked With
Customer service rep
July 13, 2020
auto start stop came went IT TOOK A HALF A DOZEN TRIPS TO GET IT FIXED .ITS NOT THAT THEY DIDINT TRY BECAUSE OF ALL THE VARIABLS IN THE SYSTEM .ALL IS WELL NOW. IT TOOK A HALF A DOZEN TRIPS TO GET IT FIXED .ITS NOT THAT THEY DIDINT TRY BECAUSE OF ALL THE VARIABLS IN THE SYSTEM .ALL IS WELL NOW. More
by richardweiant
Employees Worked With
JIMMY
March 11, 2020
Just ok. I rely on the full insp on my diesel work truck. I know it needs filters but it was not inspected nor was it suggested. I asked the counter person basics on my filter interval changes and she truck. I know it needs filters but it was not inspected nor was it suggested. I asked the counter person basics on my filter interval changes and she did not know-Nor did she know any specifics about my truck even though she was the salesperson who took the truck in. :( More
by avsc
Employees Worked With
Don't know
December 17, 2019
Great Customer Service! Rob & Patty went out of their way to assist me. They took care of everything in a professional and friendly manner. Patty worked hard to get me the Rob & Patty went out of their way to assist me. They took care of everything in a professional and friendly manner. Patty worked hard to get me the best financing terms available to me and Rob was patient and gave me good information. Rob made himself available to me whenever I needed him to be. He worked around MY schedule, not his! Because of Rob & Patty I am very pleased with my truck purchasing experience! Thank you! More
by TGM Landscaping & Concrete
Employees Worked With
Rob Wynne & Patty
December 12, 2019
Truck repair Multiple visits and truck still not fixed, no call backs or updates, "elite certified" shop that promises 2 hour diag times, more like 2 week diag tim Multiple visits and truck still not fixed, no call backs or updates, "elite certified" shop that promises 2 hour diag times, more like 2 week diag times then still gets it wrong. This places likes to act like a top of line truck dealership but service management is very incompetent. Talking to the employees while I was there only solidified my opinions as the stories they told me made me feel bad for anyone who would have to work for such an organization. One could only hope that freightliner will step in and and help them figure out how to run a dealership service department. More
by BayshoreSux
Employees Worked With
Eric, John
September 05, 2019
Sweet 2019 Ford Edge While shopping for a new ride my husband and I spotted this sweet Ford Edge at Bayshore. When we arrived to look at it we were greeted by Jeff, our wo While shopping for a new ride my husband and I spotted this sweet Ford Edge at Bayshore. When we arrived to look at it we were greeted by Jeff, our wonderful salesman, he offered us a test drive and we were hooked. Awesome SUV with all the bells and whistles. Jeff was very helpful with getting us all the rebates and promotions that we qualified for. Tyler in financing also did a fantastic job getting us the best financing that fit our needs. Thanks again Jeff for selling me my sweet ride!! 😀 More
by MamaHubler
Employees Worked With
Jeff Gemmill, Tyler Radulski
August 26, 2019
Oil Change and recall repair Bayshore Ford had parts in stock and preformed service on same day and in a timely manor , i was very please with the service . Was not pressured for Bayshore Ford had parts in stock and preformed service on same day and in a timely manor , i was very please with the service . Was not pressured for any other services . More
by mbpsycho56
Employees Worked With
dont recall
March 08, 2018
Flat tire FIXED! I have a leased 2016 Price Toyota RAV 4. Had a flat. Called Price Service they said "come on down". I "came on down" and they didn't have the tire I have a leased 2016 Price Toyota RAV 4. Had a flat. Called Price Service they said "come on down". I "came on down" and they didn't have the tire in stock. WHAT? Your #1 selling vehicle and you don't have replacement tires for them? "It'll be in later today" they said. "Great", I sad "because I won't be". and out I went. I head back towards my home in Wilm, needing to stop at Lowe's and while rolling on a temp donut tire I know iv'e got to get real here. I see that "Quick Lane" service store and think....hmmmm, pul in here and see if they can help. WELL, I was in Retail for years and this experience IS HOW YOU RETAIL. This BIG DOG at the counter (#767 maybe) says in a very calm and caressing voice.."may I asssist you sir?" Long story short, they had to go get the tire from some tire store (more than Toyota offered right here). The entire event took 1 hour exactly as was promised by the Big Guy. THIS IS RETAIL. A great friendly positive problem solving front desk 1st rate representative. That was #767. It was $40 less than Toyota quoted even. The fundamental lesson in Retail is to "make a new customer every day and keep the ones you've got". The BIG way soft spoken, profeesional, king guy IS the definition of Retail. Way to go #767 and Thank You! Sean Reilly More
by Sean
Employees Worked With
#767 Service Inv# R002581690:01 on 02/23/18
