Bayside Chrysler Dodge Jeep Ram of Annapolis

The used car manager and service department make a catastrophic mix. Do not buy a used car from this group. On the positive side I would recommend the new car department, and the new general manag catastrophic mix. Do not buy a used car from this group. On the positive side I would recommend the new car department, and the new general manager seems committed to cleaning up used and service. Give him some time to effect change. More

Please do not go to this service center. It is virtually impossible to get ahold of your service advisor (mine was Citlaly Motolinia). I even went in person a month after I hadn't gotten an It is virtually impossible to get ahold of your service advisor (mine was Citlaly Motolinia). I even went in person a month after I hadn't gotten an update on my vehicle but failed to obtain anything other than vague responses. My car sat in their lot for over 5 months without being touched. I was advised by the new service director to not look into my car's issue any further and that it would be a waste of more time and money. My car was written off as if there was nothing that could be done without me coughing up THOUSANDS of dollars. It turns out it there was much that could be done; they just didn't want any part of it. I was made aware that the previous service director, Scott Donaldson, falsified warranty documents; he later was fired. The new service director, Brandon Beane, and his staff have no empathy and work only for quick buck jobs. They could care less about working things out properly and for the benefit of the customer (which in return would benefit them - that's how you obtain loyal customers). This was my first and last time visiting this service department. Thank you for absolutely nothing. More

Everyone was great. TJ was excellent...he wasn't pushy at all. It wasn't a planned purchase; but everything went smoothly; trade-in amount was what I expected. TJ was excellent...he wasn't pushy at all. It wasn't a planned purchase; but everything went smoothly; trade-in amount was what I expected. More

It was like "old" times buying my new truck w/ trade. GREAT EXPERIENCE...THANKS EVERYONE GREAT EXPERIENCE...THANKS EVERYONE More

Great, not pushy service. Got the vehicle I wanted at what I felt was a fair price. Communication has been great even since the sale Got the vehicle I wanted at what I felt was a fair price. Communication has been great even since the sale More

The buying process was pleasant and straightforward. My salesperson Michael was very knowledgeable about the vehicles. My salesperson Michael was very knowledgeable about the vehicles. More

My wife found the truck we were looking for online. We live in Delaware. And we rode over to Annapolis to look at this truck. We got there a little late, but we’re interested. They were great people to We live in Delaware. And we rode over to Annapolis to look at this truck. We got there a little late, but we’re interested. They were great people to work with handled most everything over the phone, went back and picked up the truck. And could not be happier. 2023 Ram Limited 2500 Thank you, David Harris and the team More

Ordered a new Jeep Wrangler. Excellent service through the whole process from my sales person David Harris. Vehicle was delivered ahead of schedule in perfect order. Extremely sa Excellent service through the whole process from my sales person David Harris. Vehicle was delivered ahead of schedule in perfect order. Extremely satisfied and happy with the whole experience. Thank you David. More

Overall, this dealer was a pleasure to do business with. I appreciate the prompt communication and transparent pricing. Would definitely recommend to family and friends. I appreciate the prompt communication and transparent pricing. Would definitely recommend to family and friends. More

I Love this dealership! !! Everyone was so nice my experience here was amazing and i will diff go back here. !! Everyone was so nice my experience here was amazing and i will diff go back here. More