Bayside Chrysler Dodge Jeep Ram of Annapolis

Emanuel was very helpful and knowledgeable. He helped my through the buying process and was very patient. I would recommend this dealership to anyone looking for a new or used vehicle. through the buying process and was very patient. I would recommend this dealership to anyone looking for a new or used vehicle. More

Excellent Service Department I have a 2019 Ram 1500, and I have had my oil changed twice here and tires rotated once. Setting up a schedule online is so convenient, and they call I have a 2019 Ram 1500, and I have had my oil changed twice here and tires rotated once. Setting up a schedule online is so convenient, and they call you to confirm the appointment. The Service staff is very friendly and professional. Both times I have had my vehicle serviced, I was in by 7:30AM and out about 45 minutes later. The price for oil changes and tire rotation is very reasonable. In my opinion, this service department is the gold standard, and I will continue to come here for all of my maintenance needs, and I will definitely recommend Adams to all of my Mopar friends. Bob M Annapolis More

I found I had a major issue with my Cherokee which is never a fun situation but working with Jeff Enis made it go smoothly and he was very accommodating. I was referred to Jeff Kaufman, the finance Mana never a fun situation but working with Jeff Enis made it go smoothly and he was very accommodating. I was referred to Jeff Kaufman, the finance Manager who is very knowledgeable and pleasant to work with and purchase a warranty program. The whole experience was handled well and was glad to meet two professionals. More

Professionally Direct and To The Point 1. I knew What I wanted, and what after market parts I wanted. 2. Andrea priced it out, $8000. less than a shady competitor. 3. Andrea sent me the i 1. I knew What I wanted, and what after market parts I wanted. 2. Andrea priced it out, $8000. less than a shady competitor. 3. Andrea sent me the invoice (She returns emails quickly) 4. I bought the Wrangler 3 days later. 5. Case closed Can't rate Service Dept., as I haven't had work done yet; I wonder why is appears to be 50/50 from other reviews(?) More

Superior Customer Service July 18, 2018 Adams Chrysler Dodge Jeep Ram 1797 West Street Annapolis, MD 21401 To Whom it May Concern: I would like to take th July 18, 2018 Adams Chrysler Dodge Jeep Ram 1797 West Street Annapolis, MD 21401 To Whom it May Concern: I would like to take this opportunity to commend your dealership on the superior customer service of Mike Kent, and Caleb and his team in helping me resolve an issue on my recently purchased Dodge Challenger. Major thanks to them for their amazing efforts above and beyond the call of duty. I am submitting this letter because I feel they should be recognized for setting such sterling examples of leadership and service. They are both a credit to your organization. Sincerely, Edward L. Anderson More

Best Dealership Experience Ever I've bought over 15 cars in my life time, this by far was the best experience i have ever had with any dealership. Everyone from Rodney Mattison (Int I've bought over 15 cars in my life time, this by far was the best experience i have ever had with any dealership. Everyone from Rodney Mattison (Internet Sales Rep) to John Barbo (Sales Rep) were immaculate and professional and made my wife and i feel like family. Anytime the owner walks over to introduce himself, that speaks volumes about the company. I have yet to encounter another dealership that seems to put customers above making a dollar. More

The. Worst. Experience. Ever. And the General Sales Manager – Drew Litherland is the reason. We went to Adams of Annapolis today, to check out and possibly buy a car. The sa And the General Sales Manager – Drew Litherland is the reason. We went to Adams of Annapolis today, to check out and possibly buy a car. The sales representative was nice and helpful, and we eventually settled on a car we were considering to purchase. Although we had a certain price in mind (who doesn’t), we were open for what they could offer. After the application was filled out and processed, the General Sales Manager – Drew Litherland – came out to talk to us about the price. He threw some numbers on the paper, it was some comparison of the online prices with what they had in stock, saying that they were willing to match it (though we are still not even sure where those numbers came from). As soon as we said that the price was still a little higher than what we were hoping for, he rudely told us that we were wasting his time, started walking away, and told us to call him back when we were ready to buy. We were very sorry we wasted your time, Drew, but last time we checked, talking to the customers was your job. We were willing to buy the car today. We could even go with your price, because yes, after all, it wasn’t particularly bad. All you had to do is be nice and explain that you could not go lower. Like any normal sales representative would. You could have made a sale. Too bad your time is too valuable to do so More

Sales Center Good; Service Center Is Not Purchasing my Jeep was a breeze. Getting the car serviced is not. Every time I try to make an appt - this time two days ahead, I'm told there's a wee Purchasing my Jeep was a breeze. Getting the car serviced is not. Every time I try to make an appt - this time two days ahead, I'm told there's a week wait unless I want to rent a car and leave my car. I probably would not have bought a Jeep if I knew the service department was so onerous, not service friendly, and not accommodating to its customers. PS - my Jeep Renegade is less than 7 mos old...roof leaks, parking gauge needs service, oil needs to be changed. More