Bayside Chrysler Jeep Dodge - Service Center

I came in for normal service and was greeted very nicely. The service manager made me feel welcome and gladly checked on a few things for me while I waited. The service manager made me feel welcome and gladly checked on a few things for me while I waited. More

I brought my car into Chrysler for service because the check engine light came on and car jerked when driving. I was initially serviced by Henry when I dropped off my car and was in constant communicatio check engine light came on and car jerked when driving. I was initially serviced by Henry when I dropped off my car and was in constant communication with him each day thereafter until I picked up my car. We, unfortunately, had to go through a third party, the warranty company, for authorization which caused a delay in the service time- at no fault of any employees of Chrysler. The overall experience with Chrysler was great because of Henry and Lenny. Henry kept me well informed of what was going on with the repairs and when he was unavailable, Lenny was able to help me (and even calm me down over the phone when I lost my patience with the warranty company and expressed my frustration). These two employees (and I'm sure there are others that do this each day) exhibited outstanding customer service skills and had an enormous amount of patience. As a consumer, I have a choice of which company I want to do business with. I don't have to bring my car into Chrysler...I choose to bring my car to Chrysler. This decision is simply based on customer service satisfaction and I will continue to do business with Chrysler because of Henry and Lenny and people just like them. I do hope that these two men will be acknowledged for their excellent service but more so for putting my mind at ease when I had doubts about the warranty company making good on their commitment to honor my contract. Thank you! More