Bayside Volkswagen - Service Center

Great customer service! They go the extra mile!!! Andrew Pennachio goes the extra mile to help you and provide excellent customer service....easy and fast...and professional!!! Will continue to go and Andrew Pennachio goes the extra mile to help you and provide excellent customer service....easy and fast...and professional!!! Will continue to go and recommend. More

Felt Well Taken Care Of The service center at Bayside VW was excellent. My father and I brought in a 2010 VW Jetta we had just acquired and needed some serious work done. And The service center at Bayside VW was excellent. My father and I brought in a 2010 VW Jetta we had just acquired and needed some serious work done. Andrew was extremely helpful and aided us in finding out that some components, like the turbo, which needed to be replaced, were actually still under warranty. Without his help, we wouldn't have the beautifully working Jetta we have today. Service itself was excellent, we haven't had any issues with the car since bringing it in. More

Oil leak service Helped fix my oil leak and accommodated my schedule. Perfect service and they corrected an issue caused by another Volkswagen dealer that did not thor Helped fix my oil leak and accommodated my schedule. Perfect service and they corrected an issue caused by another Volkswagen dealer that did not thoroughly do their job. I’ve been getting my car serviced here for a few years and no complaints More

Excellent service Handled all my needs in a knowable and expedient fashion Provided me with requested information on questions about my vehicle. Mustafa is an excelle Handled all my needs in a knowable and expedient fashion Provided me with requested information on questions about my vehicle. Mustafa is an excellent and friendly service manager. More

Awful Dishonest and unprofessional. My 2017 vehicle was diagnosed with a failed sway bar link, and they did not stock the part so it had to be ordered. They Dishonest and unprofessional. My 2017 vehicle was diagnosed with a failed sway bar link, and they did not stock the part so it had to be ordered. They could not expedite the shipping or provide me with an estimate as to when the part will arrive, and the secretary spoke to me in a tone as if I was bothering her by asking. I ended up taking it to a different dealer who realized that the part wasn’t bad, but instead a nut was loose. They tightened it and sent me on my way that same day. Eventually (10 days after the diagnosis), VW Bayside called me to let me know that the part had arrived. I called around and there was a dealer 20 minutes away who stocked the part... there was no reason for it to take 10 day a to get the part. I wouldn’t recommend this dealership to anybody. More

Awesome! I called Mustaufa at service at 3:30pm, described what the car was doing, and he said it was the battery,which I suspected, and told me to get it jump I called Mustaufa at service at 3:30pm, described what the car was doing, and he said it was the battery,which I suspected, and told me to get it jumped to start and if I could get there by 4:30, they would fix it. Awesome! Got there by 4pm, new battery, $250,done.Awesome! I'm a happy camper! More

diesel modification the moment you arrive to when leave the staff at the service department is courteous and professional they completed all work vehicle is running fine the moment you arrive to when leave the staff at the service department is courteous and professional they completed all work vehicle is running fine More

had an engine oil changed Great facility!! this was mine 3rd time in this place They had complimentary water, coffee, bagels and donuts. Plus free wifi and computer service. Great facility!! this was mine 3rd time in this place They had complimentary water, coffee, bagels and donuts. Plus free wifi and computer service. Room was not crowded. felt very comfortable. thanks More

oil change The service was helpful and easy to work with. He answered all of my questions and advised me on the correct measures to take concerning the services The service was helpful and easy to work with. He answered all of my questions and advised me on the correct measures to take concerning the services needed. More

Disappointment Said they topped off my fluids and they did not! Said they rotated my tires and they did not! Informed Service and they were apologetic. Said they topped off my fluids and they did not! Said they rotated my tires and they did not! Informed Service and they were apologetic. More