Bayside Volkswagen - Service Center

My visit to Bayside VW Service Center on December 19th went very smoothly from the start to the finish. Service Advisor Giuseppe Coppola was very courteous and helpful. He texted and called to keep me up went very smoothly from the start to the finish. Service Advisor Giuseppe Coppola was very courteous and helpful. He texted and called to keep me up to date, they sent video to share information about the process, provided car service to take me home after I left my car in the Service Center and the next day again to get me to the Service Center when my car was ready. Being loyal to Volkswagen for more than 40 years made my experience even more enjoyable. More

Danny Rhee is amazing - he is a listener and a problem solver - The combination of these 2 traits equals perfection. Having owed Volkswagens for more than 30 years - I have had numerous VW service experi solver - The combination of these 2 traits equals perfection. Having owed Volkswagens for more than 30 years - I have had numerous VW service experiences. All in all - Danny makes the experience positive - Imagine spending money on a repair and driving away feeling good ! Thank you Danny More

Always a great experience to have our cars worked at Bayside Volkswagon. The staff is very helpful. Bayside Volkswagon. The staff is very helpful. More

Careless analysis of car problem with satellite radio antenna. Car left overnight, but no result. antenna. Car left overnight, but no result. More

I gladly travel past three Volkswagen Service Centers and pay a toll because of the amazing customer service I receive at Bayside Volkswagen. Service Manger Andrea Mairena Thank you. You have done an and pay a toll because of the amazing customer service I receive at Bayside Volkswagen. Service Manger Andrea Mairena Thank you. You have done an amazing job. Hassel Free and Professional. You have an Amazing team that does their best to provide consistent excellent customer service. Mustafa K. is the Best Service Advisor I have ever worked with. I Have tried other Service Centers and left very disappointed. Volkswagen should consider your Service Center to be the goal standard for all other Volkswagen Service Centers. More

Our first experience - upon arrival there is no signage to direct you. Where to go? What to do? Nobody greets you to say anything. Our service Advisor, Mustafa, was friendly, but questioned problems with t to direct you. Where to go? What to do? Nobody greets you to say anything. Our service Advisor, Mustafa, was friendly, but questioned problems with the car. The worst offense though was that an Apple iPhone cord that was inside the car was stolen. When we called to let them know - never heard back. Terrible service. More

5 Star service! Everyone was extremely professional and followed strict safety protocols, which I really appreciated. Mustafa was my advisor and did a great job ensuring my service visit went well. Well followed strict safety protocols, which I really appreciated. Mustafa was my advisor and did a great job ensuring my service visit went well. Well done:-) More

Finally! I bought my 2013 VW CC from a South Shore dealership and in the first few years it spent more time in the shop in than on the road. Fortunately, what I bought my 2013 VW CC from a South Shore dealership and in the first few years it spent more time in the shop in than on the road. Fortunately, whatever the issue, it was under warranty. At the time, I was bringing the car to a south shore service center because it was close to home. The place was awful for a lot of reasons. The experience of a new car having significant issues and the horrible customer service competently turned me off to VW. Recently, I had another major issue and I couldn't bring myself to give the south shore service department any more business. Since I work up on the north shore, I decided to try Bayside VW/Volvo service station in Great Neck shot. The minute I walked into the building, I felt the difference. Someone greeted me. They listened patiently as listed the litany of things that have gone wrong with the car. I was back for something that had already been fixed. They agreed it was frustrating and I finally felt heard. While I waited to be picked up, someone asked if I wanted coffee. Workers who passed by said hello. It was all very different and very refreshing. Later that day, I got a call from Zach Gehm, my service coordinator. What a pleasure it was to work with him! While they couldn't fix my issue in a day, Zach kept me in loop by contacting me at least once a day until my car was fixed. When I picked up my car he, in detail, explained what was wrong and even brought me out to the car, popped open the hood and explained what they did. A few days later I had another issue and I called Zach and I was all annoyed. He fast tracked me into getting my car in to be looked at and it was resolved in the same day. S While I love my CC, I am disappointed with VW and I likely will not buy another one. My experience with the people I encountered, particularly Zach, has me seriously considering a Volvo as my next car just so I can work with people who care about their customers and their customer service. More

Very Good The front desk went above and beyond and provided updates to make sure I was aware of everything that was going on with my car. Great staff and a grea The front desk went above and beyond and provided updates to make sure I was aware of everything that was going on with my car. Great staff and a great experience from the moment I walked in. More

Top notch customer service I have had large and small repairs and maintenance performed at Bayside service center (located in Great Neck) and I have confidence in all the work d I have had large and small repairs and maintenance performed at Bayside service center (located in Great Neck) and I have confidence in all the work done. Andrew has been my service advisor many times and with his knowledge and professionalism, has made the process smooth and efficient. I appreciate the entire staff at Baysise service center and highly recommend. More