Over all a very good experience. My sales man was very helpful and not pushy like dome other dealerships.
Talks with the dealership management and finance were strait foreword and the process flowed like it should.
I would buy from Baytown Ford again.
The people in the service department were all professional and courteous, the work I needed was completed in a timely manner and on time as promised, Eric and Raymond in Service were great to work with. They were willing to get the work done for me before I was leaving for vacation and when my regular Ford Service Center could not. I would drive the extra distance again for the great service.
I brought my truck in on July 2 and they were not able to tell me what was wrong with my truck until I got the service manager involved on Friday July 13th. Then they told me what was wrong and said they had to then order parts, which took three additional days. They said that the transmission shop was backed up, but had they checked it out when I brought it in they could of had they parts ordered and waiting thus saving me the three days we are waiting on parts. Picked it up yesterday and so far so good. We'll see. They need to work on their process for diagnosing early. Will probably contact Ford also.
I started my Saturday expecting to spend the entire day going to several different dealerships to find a good deal. I decided to go to Baytown Ford first and I am glad I did, everyone there was friendly and helpful. They gave me a great offer on my trade and did everything they could to make sure I was 100% satisfied with buying my new 2018 Ford Mustang GT.
I usually have dealt with them for service. I had a couple good service guys that took care of us and very professional. They are no longer there for whatever reason. This time my truck was there over a week n half before being looked at. Then Mark who was my service rep was not very knowledgable to what was going on. He didnt take care if transmission which was first on list until I mentioned it. He told me things were not factory that were. Plus others. Then I pick up truck and my tow plug and wires all hanging out., wires undone. Complained and they took it back in and came out a few min later. All they did was zip tied it up under bumper. I had to pay a trailer place to rewire what they did.. Very disappointed with service now. Besides the fact that we had to make the calls. Left messages for Raymond to call 3 times. Never once did he call back.
Very terrible service from the quality of work to the way they treat their customers every time I take them something they do bare minimum do not even inspect the cars properly. Worst service in houston area I will never buy a car or get them to work on my vehicles again
Car AC repaired (Fan Motor replacement) completed 5/30. AC stop cooling 6/1 returned for service.was informed no leak found, added coolant to AC and told to drive for a few days. AC stopped cooling on 6/2. I have schedule another appointment 6/4, I am hopeful the AC will be repaired this time, it is to hot to be without AC.
Pass experiences with Ford Motor were positive for routine maintenance.