6 Ford Dealers near 77521near 77521

friendly I went in for an oil change and had a great - usausa668

friendly I went in for an oil change and had a great experience overall yesterday. Isaac Zimmerman was friendly and helpful throughout, making the whole process smooth and easy. I’d definitely go back.

Baytown Ford has redeemed themselves! - Srosier

Baytown Ford has redeemed themselves! Enrique and the team came through and made a deal happen today that was unbelievable. We've bought now 8 vehicles from them over the years, but a few years ago I swore I'd not come back because of a very rude salesman. He's gone, and the team really Bent over backwards to put me into a brand new F350.

Courteous and professional customer representatives in - jbhall195p

Courteous and professional customer representatives in the Fast Lane department. Work is completed either before or on time.

This is going to be my third time going to this service - VEN

This is going to be my third time going to this service department. I can’t say it’s the worst nor the best. This company can get better and I know they do read these post. When customer write a good or bad post. They do get rated and sometimes it’s hard to judge the advisor because they can’t control when you can get your car back. The only thing we can do is trust the service company. I had my fair share of the worst issues with this company the lies the verbal abuse the disrespect I can go on and on. The first person you see is the service advisor those are the ones you rely on when you car is in the shop. So far for me two out of the three really didn’t care about their customers. The second knew about my situation from earlier and communicated with me until the end. When you feel you’re getting nowhere with your advisor you can call customer relations or talk to the next person above them. Well I stated my facts for what Bret S. said to me who was my service advisor. I have the facts what he said and when I tried to talk to the assistant service manager Chris B he just ignored me. At the end of the day I got my vehicle back but it took almost three months. They did provide a rental for the time I didn’t have the vehicle and I didn’t have to pay for that nor pay for the service done for the my car. It took the service manage Dave E. to fix all the issues I had to deal with and he did apologize for the experience I had with there service department. If you’re asking yourself why go to a place where you’re disrespected. I purchased the ESP warranty when I got the vehicle and it save me a lot of money. Unfortunately when I bought this car I didn’t know the amount of known issues it had and the recalls. Dave I appreciate you honesty compassion for customer service especailly going above and beyond to help me and I do apologize that some of your staff members act like they don’t care and I’m sure after reading this some adjustments can be made or better educated on customer service.

Do not recommend! - Tplee2777

Do not recommend! Talked to sales man on the phone about a truck had my pre approval from credit union and price for my trade in. Specifically asked if truck was still on the lot that I had a two hour drive there. Yes they said all good come get it. Left work headed that way get a text 20 mins later they are selling the truck I was coming to buy! Total waste of my time! Don't waste yours!