DON’T GO TO BAYTOWN NISSAN!!! Baytown Nissan service department customer service is the WORST I’ve ever dealt with! I dropped off my husband’s truck off on Friday morning (1/17/20) at 7:30am for oil change, tire rotation and some warranty work that needed to be done. My husband (who is out of state working) received a text Friday night around 6:00 pm saying his truck was ready! He called when he received the text but was told the service dept was closed. So, he called Saturday (1/18/20) morning at 8:30am to verify it was indeed ready for pick up. He was told yes. Around 1:00 pm, I had my sister drop me off to pick up the truck. I went to the cashier, signed my paperwork, she gave me the copy and was told she couldn’t find my keys so she would go see where they were. I waited. She comes back, says it is getting washed and it would be a little while. I waited for about 15 minutes before I realized that my truck had been parked in the back “holding area” the whole time I was waiting and looking out the back window. I told the cashier that my truck was just sitting out there, not in the wash as she said it was. She proceeded to tell me that her manager Val told her that my husband had called 5 times in the last couple of days and he was told it wouldn’t be ready until 2pm. I told her that wasn’t true because we just dropped it off yesterday and he hasn’t called 5 times, he did call this morning and was told it was ready. She AGAIN told me “No, my manager told me your husband called 5 times and it’s not gonna be ready until 2pm.” I called my husband and he confirmed he only called 1 time today. My husband then said he was calling up to talk with the manager. I told her to just get my keys and her manager, I don’t want it washed! She went to tell him, and he comes in a few minutes later with a key fob and said he pulled my truck around and he had to pull it mid-wash because it wasn’t ready. I said MY truck is still sitting back here, I POINTED TO IT, and he said that’s not your truck! He said your truck was way back there in the wash area! I told him I wasn’t understanding what the problem and attitude was because we were told it was ready this morning! He said, “No you weren’t!” I said are you calling me a LIAR? He said, “I’m TELLING you I talked to your husband and told him it wouldn’t be ready until 2pm.” I said no sir you did not, and he continued to ARGUE with me. He said your husbands on hold now, I’ll tell him. So he put my husband on speakerphone and my husband could hear VAL arguing with me and said #1 you will not talk to my wife like that and #2 what is the xxxx problem because he talked to someone that said it was ready this morning! VAL told my husband he talked to him at 12:30pm and my husband told him he had only called at 8:30am this morning and DID NOT SPEAK at all to someone named VAL. Then Val said, “then who did I talk to?” I said EXACTLY!!! Who did you talk to? He then walked to his office to “check his notes”, I turned around to the drop off/pick up bay and didn’t even see my truck that he “pulled up”, so I clicked the unlock button on the key fob he had handed me and YEP, IT UNLOCKED A RED/MAROON TRUCK! I opened the door to his office and said THATS NOT EVEN MY xxxx TRUCK, MY TRUCK IS THE GREY ONE PARKED BACK THERE THAT YOU TOLD ME WASN’T MINE!!!
He goes, gets my truck and says sorry I got customers confused! I told him he could keep his xxxxing sorry’s because he should have gotten his xxxx straight before arguing with and calling his customers liars and I would be contacting his general manager!!! Both My husband and I called the GENERAL MANAGER JOEY YESTERDAY and an online chat with Nissan and STILL have not gotten a call back!!! Apparently, BAYTOWN NISSAN IS OK WITH IT'S CUSTOMERS BEING TREATED THIS WAY!!!