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Beau Townsend Ford
Vandalia, OH
1,251 Reviews
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing.
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,251 reviews
July 09, 2024
Had the works package performed on my 2020 Ranger. Check sheet stated all fluids were checked and all ok. Really don’t use my windshield washer fluid often in the summer. A week after my visit I Wen Check sheet stated all fluids were checked and all ok. Really don’t use my windshield washer fluid often in the summer. A week after my visit I Went to use my washing fluid and the washing fluid light came on. I’ll spend the extra money for good service but this makes me not want to bring my truck back for the service. What else wasn’t checked? Since this was checked as not needed but really was, was my oil levels even checked? I signed at the end that I understood my service but on your end you said everything was complete all fluids topped off and wasn’t. More
by gallup08
Verified CustomerEmployees Worked With
July 09, 2024
Buyer Beware! This dealership is just like any other dealership out there that will tell you what they think you want to hear, then either not follow up, just make This dealership is just like any other dealership out there that will tell you what they think you want to hear, then either not follow up, just make excuses, or flat out lie. And since I live over an hour away, it's not exactly convenient to just "stop in" if I have a question or issue. They lied about the TMPS being replaced and recalibrated on the car. Mike the sales person said "well maybe the guys in the shop were having a bad day". Really Mike! I had to go to a professional shop to have fixed and recalibrated at my own cost. They lied about calling me to come pick up the Title (since I paid cash) and apparently, they don't have the knowledge to flip the title or "technology" to submit to the BMV E-Title system. First Conner in finance stated it would take them about 30-45 days to turn the title. Then I discovered that it was processed on July 3rd, only 9 days after purchase and I even called on July 5th and I guess only one person knows how to find a Title in this dealership because I was told that Conner had no record of if the Title was completed he would have to call me back on Monday. Then I get a call from Conner yesterday the 8th (only after I initiated a call on July 5th) that oops, He stated I guess the Title got sent Fed Ex to me and would be arriving yesterday. Thankfully, I did receive the Title. But... I deliberately requested from Conner (and he agreed) to call me when it was done so I could come and pick it up because I didn't want a Clear Original Title sent in US mail which is what Conner suggested they would do sometime in the next random 30-45 days. Holy Crap! Are you serious. I wonder if Conner or Mike would want their original title to their car sent in mail at random? Free Advice: If you are going to buy ANYTHING from this dealer you may want to take your attorney to keep them honest. What a terrible experience, I guess if you have the means to pay cash for a car, don’t take their high financing, and decline their overpriced “warranty” then you may want to shop at a dealer in a larger city that behaves more professionally. More
by szymczakdb
July 07, 2024
The sales process was satisfactory. With the complexity of the technology in the new vehicle I feel additional guidance as to how to operate the various features should be provided duri With the complexity of the technology in the new vehicle I feel additional guidance as to how to operate the various features should be provided during or shortly thereafter the purchase. This need is compounded by the lack of a comprehensive owners manual of which I understand is now provided electronically on the vehicle info screen. Initially I was able to obtain operational guidance from various individuals and a dealership from Kansas online. Fortunately now after posting these concerns on the Ford Motor Company satisfaction survey I recently now have received access to information on how to use the features of the vehicle. Hopefully, this will allow me to better understand this very expensive technological vehicle we have purchased. Again, Hopefully, this feed back will be of benefit so that someone can address the short comings noted and take the appropriate actions to make a future purchasers experience better. More
by richard_francisco
July 05, 2024
Ethan was absolutely fantastic will be back for sure. Also bought the extended warranty while I was in! Absolutely amazing dealer. Also bought the extended warranty while I was in! Absolutely amazing dealer. More
by DMAYER1
July 05, 2024
Why is there nowhere to park a car when you’re bringing it for service? Why is your service box for keys so flimsy and easily manipulated to steal keys out of if you really wanted to? why. Is my appointme it for service? Why is your service box for keys so flimsy and easily manipulated to steal keys out of if you really wanted to? why. Is my appointment to talk to service tech? And not for my vehicle? Why is there nowhere comfortable for customers to sit? Unless you’re an elite Lincoln owner ? Why is there nowhere To set things? why do I feel like I’m sitting in the middle of the show room? Why is it? I go for service in one place and feel extremely uncomfortable and I go to another place and feel extremely comfortable. You did drive me home, which was different but just creates more logistics in my day. Would just like an appointment to be an appointment, not an ordeal. Remember, you asked for the survey so there it is my opinion. More
by LABEHNKEN
Employees Worked With
I don’t see the service department per person’s name on here, but I did work with Dalton, who I guess is no longer work there, but I had to bring the stupid thing back for the same problem
July 05, 2024
It was all good. No problems at all. Washing and vacuuming was a pleasant perk. No problems at all. Washing and vacuuming was a pleasant perk. More
by MKVUKE
Employees Worked With
July 01, 2024
Professional, courteous, comfortable, timely. Other than that, you are asking for too many words. Make the survey more quick for me to complete, instead of asking for sentences. Other than that, you are asking for too many words. Make the survey more quick for me to complete, instead of asking for sentences. More
by David
June 30, 2024
Joshua Otstot was very helpful in assisting me to find the perfect vehicle. We always receive excellent service. Joshua comes highly recommended. the perfect vehicle. We always receive excellent service. Joshua comes highly recommended. More
by vmacbee
Employees Worked With
June 30, 2024
I thought the service was very good. They gave a good estimate if the time it would take to complete the job and contacted me when the job was finished. They gave a good estimate if the time it would take to complete the job and contacted me when the job was finished. More
by KEYSTONE7
Employees Worked With
Oil change
