Beaver Chevrolet

Great experience with this dealership...very friendly staff...will recommend this dealership to all my friends and family...Leverett and the whole sales staff were all sincere and professional...highly staff...will recommend this dealership to all my friends and family...Leverett and the whole sales staff were all sincere and professional...highly recommend More

We bought a 2012 Chevrolet Silverado from Beaver Chevrolet. At first I really thought the buying experience was excellent until...my husband drove it home and realized the windshield has an air leak Chevrolet. At first I really thought the buying experience was excellent until...my husband drove it home and realized the windshield has an air leak, the back passenger side door won't open and the window won't roll down. When he called the dealership, they said yeah, sure bring it in, we'll take care of it. When my husband got there the guy in the service department was very rude and unprofessional and told him they knew the window wouldn't roll down, it's in their system, they decided not to fix it because it's a 2012 and after he told the guy in the service department "he would hate to write a nasty letter" he was told that they would pay for 1/2 of the cost to repair the windshield but would not repair the door or the window. his exact words were "we don't bring in used vehicles and make them new" and we understand that but if they knew the window wouldn't roll down and the door wouldn't open it would have been nice if they would have told us, it may have been a negotiating factor. Why should we have to pay for any of this?? The service during the sell was excellent but after the sell is horrible. I wish I new the guys name in the service department, I would definitely call him out. I'll give the dealership a 4 but the service department gets a 0. More

I WOULD GIVE A ZERO IF I COULD! Won’t hold up to warranty. I only had my 2021 for 4 months and have had two things going wrong with my car. I am appalled at the way the head of the service depar warranty. I only had my 2021 for 4 months and have had two things going wrong with my car. I am appalled at the way the head of the service department, James Venson, handled my situation at Beaver Chevrolet. On Sunday I was driving my 2021 Equinox in the rain when it suddenly shut off. I had it towed to the dealership I recently purchased it from, thankful to have a warranty but a little frustrated that this is the second time I’ve had to go in for a service issue only having it 4 months. This time I was left without a loaner for 5 days. The service employee told me the stater shorted due to driving through a puddle. After telling him I didn’t understand how that could happen, he repeatedly laughed at me and continued to laugh when I asked him what was funny about my situation. He suggested I go somewhere else. (To a different Chevy dealership) I feel degraded and taken advantage of, and he made me feel foolish for trying to understand. I doubt he would have treated a man this way. I have no knowledge of cars but find it hard to believe a downpour could short of my starter and not affect anything else. These are simple questions that I would hope the head of service at a major dealership should be able to answer, but instead he laughed at me and my situation. Beaver Chevrolet is this the kind of service I should expect?! I find this completely unacceptable and hope you can make it right. Chevrolet- are your vehicles not made to be driven in the rain? If I get a man to call and speak to you will that make a difference or will they get laughed at too?!? Is belittling and degrading women your company standard? @Linda Beaver - Women should feel comfortable getting a vehicle serviced anywhere, but especially a company whose co owner/ spokesperson is a woman. More

Worst dealership I have ever dealt with in my life. Sent 3 internet requests about a Colorado that they had coming into the dealership and got no replies about my inquires. I finally called the dealership a 3 internet requests about a Colorado that they had coming into the dealership and got no replies about my inquires. I finally called the dealership and spoke with a salesmen named Terry. Terry told me he would do whatever he could to sell that truck to me. He lied. They were playing some weird numbers game with the sales sheet, they marked it up and the took a discount off. When I asked about internet pricing Terry told me that was the price. It was the same price they put on the sale sheet. They tried to give me less than a rough trade in price for my car, it is clean with nothing wrong with it. I asked for the below clean trade price and then they came back with the rough trade price. Terry was rude after I declined and tried to talk with him again about the car. I even reached out to the sales manager Brett and have not heard from him. Terry did not even care that I was going to write this review and I am telling all of my friends and family not to deal with this company and Terry. More

If there were a ZERO, that would be my rating!The If there were a ZERO, that would be my rating! The car-buying experience was fine. Fast-forward almost 2 years and our experience is much different If there were a ZERO, that would be my rating! The car-buying experience was fine. Fast-forward almost 2 years and our experience is much different. The service department at this dealership is deplorable. We have taken our vehicle in two times for the A/C failing and because they are unable tp duplicate it inside their shop, they say we've been imagining it. At least 4 trips to the west coast of FL, the air gives out right around Gainesville and unless we stop, turn off the car for 10 minutes or more and then start it back up, it will not correct. We can put the fan onto the highest setting and NOTHING comes out of the vents, but you can hear it running behind the dash...but no air. The last time this happened, we had our dog in the back seat and we had to pull over to let her cool off in the shade and get her out of the car. As soon as the heat in FL is over 80 degrees, this is unbearable in a vehicle that is out in the sun. I cannot believe that Linda Beaver or any other face of this company can be satisfied with this type of treatment of their customers. To have the car for 3 weeks, NOT take it out for a long drive to try to duplicate the circumstances, to tell us we have IMAGINED this problem and then to attach a passive aggressive document to our invoice showing us how an air conditioner works? Are you kidding me? I have never treated anyone like this and we have been SO patient and kept the service department in the loop as we experienced these issues and still, no resolve. If you want a new car, I would not recommend Beaver Chevrolet. We were fooled by the commercials...they did not wow us. It is unacceptable to be paying for a car that is under 2 years old and having these issues that they refuse to fix. I have video that is date/time stamped showing where we can't feel the A/C any longer after we'd been driving in town for a long while. I will keep documenting this and keep adding to my file on this vehicle. I'm interested if they'd been able to "find the problem" once it's all out of warranty and the responsibility is on me to pay out of pocket...oh I bet they'd find plenty wrong then. For the record the unhelpful and rude service technician who was nasty to my husband is Emmanuel. They're also very behind in servicing vehicles because so many are in need of repair...that should be a giant red flag to the quality of their product. I'm just so disappointed and so very disheartened. More