Beaver Toyota of Cumming

Very friendly, and extremely helpful. Very pleased with the experience that I had a will recommend them for anyone interested in a Toyota vehicle. Very pleased with the experience that I had a will recommend them for anyone interested in a Toyota vehicle. More

She was absolutely amazing and took care of me. Made sure my car was done in a timely manner and also gave me a free visit to the salon!!!! Made sure my car was done in a timely manner and also gave me a free visit to the salon!!!! More

I'll be honest—I initially assumed this dealership would be high-pressure and overly "slick" based on their marketing style and the long list of extras they claim to include with every purchase. I had alrea be high-pressure and overly "slick" based on their marketing style and the long list of extras they claim to include with every purchase. I had already received quotes on nearly identical vehicles from two other dealers, but before making a final decision, I figured I'd give Beaver’s internet sales team a chance to provide a quote. To my surprise, the experience was easy, transparent, and genuinely enjoyable. It quickly became clear that Beaver was the right choice, and I ended up purchasing my vehicle from them. Shout-outs to the salesperson that I worked with - Fernando Tello, and to Brayeam Delgado - the F&I manager that I worked with to close out the deal. As it stands now, I'm a big Beaver Toyota fan based on the purchase experience alone. I have confidence that it will be just as easy to work with the service department for maintenance and what few repairs a Toyota will ever need - ha! I guess you could say that they Wowed me. :) More

This dealership and all the staff were fantastic! After walking in the dealership and observing the interaction between the staff it was easy to tell that this dealership was a family run business. After walking in the dealership and observing the interaction between the staff it was easy to tell that this dealership was a family run business. The staff respected and cared about each other like family members. The environment was comfortable which made me feel comfortable. All of my interactions with the staff were enjoyable, instructional, and very respectful. Perfect place to shop, purchase or just browse! The entire staff should be proud of what you do and how you do it! More

Awesome experience from start to finish. My sale rep, Gio, was prompt and professional throughout the experience! When I was ready for a test drive, my truck was clean and in the front on My sale rep, Gio, was prompt and professional throughout the experience! When I was ready for a test drive, my truck was clean and in the front on the lot ready to go. Followed up with a video to check in the next day and the day after purchase. First class! More

great service is the most important. Beaver Toyota did it. the price may not be the best deal. but the whole package is good. Beaver Toyota did it. the price may not be the best deal. but the whole package is good. More

The service when you’re buying a vehicle from Beaver is immaculate, but once you become a customer, it’s like Dr. Jekyll and Mr. Hyde. I bought my VW Atlas from Beaver 13 months ago with about 24,000 mi immaculate, but once you become a customer, it’s like Dr. Jekyll and Mr. Hyde. I bought my VW Atlas from Beaver 13 months ago with about 24,000 miles on it. Fast forward to today—my car has just 31,000 miles. Recently, a warning light came on indicating my coolant was low, so I scheduled an appointment to have it checked. My wife took the car in on Thursday, March 12th, for a 10:30 AM appointment, expecting a quick fix. Instead, she didn’t leave the dealership until after 5:30 PM! After hours of diagnostics, they found a leak but had three technicians working on the car who couldn’t pinpoint the source. They took apart the thermostat and various components before finally locating the issue—eight hours later. Meanwhile, my wife was left sitting there the entire workday. Employees took their lunch breaks, yet no one offered her so much as a bottle of water, let alone a loaner vehicle so she could go about her day. Still, we tried to be patient, assuming at least that our 100,000-mile “bumper-to-bumper” warranty would cover the repair. The parts were ordered, and while frustrating, we were relieved that this nightmare would be over by Friday. Then, Friday afternoon, I got a call from Bryan in the service department. He said, “Mr. Boyd, the insurance company is considering this issue wear and tear, and they won’t be covering it. It’s going to cost you $2,000.” Excuse me? When I bought my car, I was explicitly told that everything—from bumper to bumper—would be covered up to 100,000 miles. In fact, the sales rep even joked, “If you spill coffee on your radio, it’ll be covered.” That sure sounds like wear and tear to me! Now, the very first time I bring in my certified pre-owned vehicle for service, Beaver is telling me my warranty is useless? To add insult to injury, we were told on Thursday that the parts had been ordered and the car should be ready by Friday. Then on Friday, Bryan told me they were ordering the parts that day and the car should be ready by Saturday afternoon. By 10 AM Saturday, I hadn’t received any update, so I reached out twice—no answer. I left a message and finally got a call back nearly at 1 PM, only to be told they didn’t have the part yet and the car wouldn’t be ready until Monday. Why was this part not ordered on Thursday while my wife was sitting in purgatory all day? This is a blatant scam. Beaver’s sales team misrepresented the insurance package they pushed on me, and their customer service is nonexistent once you sign the papers. When I asked why they left my wife stranded for eight hours without offering a loaner vehicle, Bryan’s response was essentially, “Well, we had people working on your car for eight hours.” As if that justifies the situation? So not only am I being asked to pay $2,000 for a repair that should be covered, but I’m also supposed to accept terrible service in the process? At this point, I am seriously contemplating trading in this car altogether due to my complete lack of trust in Beaver’s integrity and reliability. Who knows what else they misdiagnosed or intentionally withheld from me? I refuse to wait until the next issue arises just to be blindsided again. I’ll never buy another vehicle from Beaver. I’ll be removing their decal from my car, and if anyone ever asks for my opinion on their service, my answer will be simple: “What service?” More

My service rep, Garrett Reid was extremely helpful and professional. Kept me informed through every step of my service and made helpful recommendations. professional. Kept me informed through every step of my service and made helpful recommendations. More

I was fortunate enough to meet Megan of the Beaver Cumming Sales team and she helped me find my Tacoma of my dream. Megan was very professional and attentive to my request; even sent me a video of the Cumming Sales team and she helped me find my Tacoma of my dream. Megan was very professional and attentive to my request; even sent me a video of the Tacoma she found for me. I live more than a hour away from her showroom but i made the trip over just because of her saleswomanship. I met Megan and looked at the truck ( didn't drive it as I have driven one before). We discussed price and i gave her what I was willing to pay. She passed it on to her manager and he and I spoke but i did not buy from Megan not because she didn't do a great job, I found out a few days later that my family had already bought me a Tacoma from another deal as a present for my retirement. Although I did not buy from Beaver Toyota, I highly recommend it and ask for Megan. More