Beaver Toyota of Cumming

I just purchased a new CX-50 Hybrid Premium Plus and had an excellent experience from beginning to end. My salesperson, David Keo, did an outstanding job answering all my questions and walking me through th an excellent experience from beginning to end. My salesperson, David Keo, did an outstanding job answering all my questions and walking me through the process. All of the staff were friendly and helpful. I am honored to be one of the first 100 customers at Beaver, I could not be more pleased with the customer service at Beaver Mazda. I am a customer for life! More

Had a very good experience except for the waiting for all the paperwork to be done. I was there from around 1:45 to 9:00. I know it’s a new dealership and hopefully the kinks will be fixed. the paperwork to be done. I was there from around 1:45 to 9:00. I know it’s a new dealership and hopefully the kinks will be fixed. More

I reached out to them on their chat through their website last week and was contacted by Umer, a phenomenal salesman. He was personable, professional, and best of all he was easy going with absolutely no pre last week and was contacted by Umer, a phenomenal salesman. He was personable, professional, and best of all he was easy going with absolutely no pressure....I mean zero pressure. He was fast to respond on text, email, and very clear and well spoken over the phone. After letting him know what I was interested in, he went and recorded a video of the vehicle I was interested in even though I never asked (he was going above and beyond from the start). When I went in to look at a CX5, he showed me the service department and the garage where they keep all of the inventory. I switched the color I originally requested a quote on, it was no issue and he was able to change the quote easily. After looking at everything, I told him I wanted to hold off and think about it, and he said no problem. He texted me later that day letting me know if I needed any additional info to reach out and he thanked me for the opportunity. I reached out the next day and let him know I wanted to move forward. I really appreciated not getting numerous calls, texts, and emails like I was getting from other dealerships (the other dealerships were relentless and kept pushing/trying to contact me multiple times a day). I went in and got my car reserved and scheduled to pick it up a couple of days later (the dealership is brand new and couldn't release vehicles until the 1st.). When I arrived, we had a little small talk before the test drive (again, extremely friendly, personable, and no pressure). After the test drive, Umer introduced me to the service manager. I was ready to move forward at that point, so Umer sent the car to be fueled and detailed. I met with Mary and Joey in the finance office while that was being taken care of. Again, absolutely zero pressure. Mary and Joey were nice and easy to talk to. We went over each form and they gave me an explanation of what each document was for and told me to take as much time as I needed before signing and to ask any questions I may have. Once everything in the finance office was done, I met with Umer again and we got my phone connected to the car and the Mazda app so I could use the 1 year complimentary Mazda Connect subscription for autostart/unlock/vehicle status. Umer then went over the interior options and controls and made sure I was happy with everything. You hear about some dealers and sales people being deceptive and pushy (which I experienced at other dealerships), but that was not the case here. I would absolutely recommend Beaver Mazda to anyone who is in the market for a vehicle. And again, I highly recommend asking for Umer, he made this an extremely easy, no pressure, friendly experience! More

The dealership offered a XLE pus for XLE requested which has an entertainment system included. However there is a hidden security concern in this model when the entertainment system is active it will which has an entertainment system included. However there is a hidden security concern in this model when the entertainment system is active it will hinder the rear view mirror. Due to this I have encountered an accident and the vehicle is currently in the collision center. More

Very disappointed. I took my Camry in a couple of weeks ago to get the battery tested and the mechanic said the battery was fine but I needed 3K worth of other repairs I took my Camry in a couple of weeks ago to get the battery tested and the mechanic said the battery was fine but I needed 3K worth of other repairs done. I knew that wasn't true so I took it to another repair place and the man there was honest and said my battery was defective and i only needed a tune up and oil change so they did that and i took my car to another Toyota dealership and they confirmed i had a bad battery and replaced it for free since i have the lifetime battery warranty. i will no longer do business with Beaver since they are dishonest and untrustworthy and they kept me waiting for 3 hours to check out my car when i only asked for the battery to be tested. Was never able to speak with service rep who checked me in and was finally checked out by another service rep. More

Working with my sales person was good. The rest was just dealership xx. Sales promotions mostly bogus! The rest was just dealership xx. Sales promotions mostly bogus! More

I never received an email with my contract. I purchased on June 3 and been emailing and phone calls and cannot get anybody to return my calls or emails. I purchased on June 3 and been emailing and phone calls and cannot get anybody to return my calls or emails. More

no pressure selling. Parker listened most importantly and was able to sell the way me/customers want to buy. Parker listened most importantly and was able to sell the way me/customers want to buy. More

This is my second purchase from Beaver and with Mary Johnson. Love working with Mary. I would recommend her highly to anyone. Where Beaver misses the mark is their trade negotiations. They are so fa Johnson. Love working with Mary. I would recommend her highly to anyone. Where Beaver misses the mark is their trade negotiations. They are so far below KBB trade value it just doesn’t make sense. The recon department is also weak. I purchased a pre owned Lexus this time and the car was not prepped properly when I came to pick it up. Wasted trip. They claim they fully detail the cars upon trade….but their definition of detail and my definition must be completely different. Again, I have had great experiences with Mary which is why I come back, but not necessarily with the dealership as a whole. More

Just an easy car buying experience! Fernando help us find the perfect vehicle for us! Fernando help us find the perfect vehicle for us! More