Beaver Toyota of Cumming - Service Center

Great experience! Everyone is so friendly and ready to help. I would recommend this dealership to everyone. Ronald was great to work with. Everyone is so friendly and ready to help. I would recommend this dealership to everyone. Ronald was great to work with. More

Excelente sucursal con un extraordinario servicio, Grace es una Excelente asesora y siempre tiene la solución a todas mis dudas. es una Excelente asesora y siempre tiene la solución a todas mis dudas. More

Came in for a tire rotate and oil change and was upsold and left with error lights on. Don’t trust to come back to beaver to fix it so will never go there again. and left with error lights on. Don’t trust to come back to beaver to fix it so will never go there again. More

Mechanic or service tech was amazing. Five stars. I pulled into bay 3(from the doors) and waited for 15 mins for someone to check me in. I watched as others pulled in and I was ignored. F Five stars. I pulled into bay 3(from the doors) and waited for 15 mins for someone to check me in. I watched as others pulled in and I was ignored. Finally got checked in. And went to service desk person. Honey the person who checks you in spoke way too fast and then surprised me with a 60k mile service at $1,000k!!! My car is at 57k. It was ridiculous to suggest. There was no print out of what was included for this service. Just Honey rattling it all off irritatingly as if I was supposed to understand and know exactly what she was talking about. Since my husband usually does these appts, I called him. He was just as taken aback as I was. But since we were here and trusting you all, he said yes. Again, this lady didn’t print out a single agreement for us to sign or an ESTIMATE to look over. Nothing. Just Honey naming off whatever was supposed to be included. The cost was outrageous. At my home dealership this would have been maybe 800$. Maybe. Beaver is overcharging. And Beaver Toyota is also not giving a single handout to reduce paper being used. Excuse me, but Honey could have at least printed out something for me bc this all ended up being 1400$ worth of freaking work on my car. No excuses. Do better Beaver. So as soon as we arrived to pick up we started listing our concerns and Honey called Brooks her manager over. Obviously they were both nice (Honey was a bit nicer around her boss) and wanted to keep us as customers. So the manager brought the price down to what we would have paid elsewhere. But look, the damage was done. We don’t trust this dealership. When someone walks in for an oil change, tire rotation and brake fluid fill, and you propose $1000k of work earlier than needed PRINT IT ALL OUT. Period. Don’t toss the old, we are trying not to print so much paper out at me. For that much work and that much money normally people need a written estimate in their face. Not some lady rattling it off in a practiced manner. We aren’t all in the car business and you need to respect that. And while oil changes and tire rotations might be ok to verbally quote (I would still send a text so the person can see it ffs) but for quotes over a certain amount ask them-ASK THE CUSTOMER. Do they want this all printed out. Emailed. Etc to look over. The CS here is lacking big time. Yes they all handled our concerns well but none of these concerns should have come up if Beaver were handling their service dept better. Give the option for a print out or immediate text or email of the work. Show the customer the work involved. Geesus. I should have to tell a large car dealer how to handle their customers but this is obvious. So better. More

Thank you for such friendly, fast service! Always a pleasure to see smiling and helpful faces! You are awesome David URSO!!!! Always a pleasure to see smiling and helpful faces! You are awesome David URSO!!!! More

Amazing dealership. On the last visit for service the service personnel miss directed us at least twice. On the last visit for service the service personnel miss directed us at least twice. More

I give the benefit of the doubt since my visit was a busy Friday morning. It was my first visit for service (5k miles). I was greeted warmly. I said it was my first time there, so I thought I would have been Friday morning. It was my first visit for service (5k miles). I was greeted warmly. I said it was my first time there, so I thought I would have been directed better, but had to ask my way. Due to the busyness, didn't really know who would work with me. But, LJ was GREAT! He made me feel comfortable and he was very considerate. As I waited in the lounge area, I kept looking for my name to appear on the screen. It never did. Thirty minutes after my car was to be ready, I found LJ and he went looking. My car was ready and he was very apologetic. I fully understand the process, but I do hope for a better experience when I return. Also,the interior of my car was dirtier when I picked it up vs. when I dropped it off. I love my RAV4 and hope to get many miles out of her! In closing, I would definitely recommend BEAVER TOYOTA :) Patricia Rockmore More