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Beaver Toyota of Cumming - Service Center

Cumming, GA

4.3
542 Reviews

542 Reviews of Beaver Toyota of Cumming - Service Center

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May 26, 2025

Amazing job. They Rock! Sean was of great help, thank you! They completed the service on time as promised. More

by LGUMMADI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean H
May 27, 2025 -

Beaver Toyota of Cumming responded

Thank you for the fantastic feedback! We’re thrilled to hear Sean and the team provided great help and delivered on time. We appreciate your kind words and look forward to serving you again!

May 27, 2025 -

Beaver Toyota of Cumming responded

Thank you for the feedback! We are delighted to know that our team was helpful and we hope that you will continue to choose us at Beaver Toyota of Cumming!

May 26, 2025

Very unprofessional, racist and rude staff in the service area. They are totally against Toyota company values, hope company pays attention to this and more feedback to stop their business loss because of su More

by nnagpal7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kindy
May 27, 2025 -

Beaver Toyota of Cumming responded

We take these allegations very seriously and are deeply concerned by your experience. This is not reflective of our values or the standards we uphold at Beaver Toyota. Please contact us directly at aolson@beavertoyota.com so we can address your concerns thoroughly. Your feedback is important to us, and we are committed to ensuring a respectful and professional environment for all.

May 26, 2025

The way they sent recommendations because of f when they sent me through text I select and at that time it is showing my bill is going to be $383.xx amount and when I went to pick up my car the bill is $123 More

by ER_GURU7443
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Samuels
May 27, 2025 -

Beaver Toyota of Cumming responded

Thank you for sharing your concerns. We sincerely apologize for the confusion and any frustration caused by the difference between the estimated and final bill. We strive to communicate clearly and keep our customers informed, and it’s clear we fell short in your case. Regarding your warranty and tire replacement, we want to review your account carefully to address your concerns. Please reach out to us directly at aolson@beavertoyota.com so we can discuss this further and work toward a resolution. Your satisfaction is very important to us.

May 26, 2025

Beaver always gets a 5 star review from me. This time though, I had to wait almost 3 hrs for a 15,000 mile checkup. There were so many people there waiting. It was almost as if they overbooked. More

by deedeemoore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
May 27, 2025 -

Beaver Toyota of Cumming responded

Thank you so much for your continued trust and 5-star reviews! We sincerely apologize for the long wait during your recent visit — we strive to provide timely service and are working to better manage busy times. We’re glad to hear the staff service was perfect, and we truly appreciate your referrals. We look forward to serving you again soon!

May 26, 2025

I enjoy taking my vehicle to Beaver Toyota for routine maintenance but I cannot stand how much they upsell other services. More

by MICHAELDMASI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Buskey
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Beaver Toyota of Cumming responded

Thank you for being a loyal customer and for trusting us with your vehicle’s routine maintenance. We understand your concerns about upselling and strive to recommend only what’s necessary to keep your vehicle safe and running well. We appreciate your feedback and will work on making sure our communication feels helpful, not overwhelming.

May 26, 2025

Como siempre , muy bien atendido , Honey hace muy buen trabajo Los técnicos son muy ágiles More

by angelnummy
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Santa Soto , Honey Toume
May 27, 2025 -

Beaver Toyota of Cumming responded

¡Muchas gracias por tus palabras! Nos alegra saber que Honey y nuestro equipo técnico te brindaron un excelente servicio ágil y atento. Apreciamos mucho tu confianza y esperamos seguir atendiéndote como siempre.

May 27, 2025 -

Beaver Toyota of Cumming responded

Thank you for the positive feedback! We appreciate eyour loyalty and we hope to see you again at Beaver Toyota of Cumming!

May 26, 2025

My first time getting my vehicle serviced after purchasing was Great, and David my advisor was Great 😊 More

by Bush84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Urso, Konner
May 27, 2025 -

Beaver Toyota of Cumming responded

Thank you for choosing us for your first service visit! We’re glad David could make your experience great. We look forward to taking care of your vehicle for many visits to come!

May 27, 2025 -

Beaver Toyota of Cumming responded

Thank you for the feedback! We are delighted to know you chose us for you automotive needs at Beaver Toyota of Cumming and we hope that you will visit us again!

May 26, 2025

Fast service, friendly atmosphere. Pleasure doing business. Will recommend to others. Looking forward to next visit. More

by jimmylathem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Autry
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Beaver Toyota of Cumming responded

Thank you for the positive feedback! We appreciate your recommendations at Beaver Toyota of Cumming!

May 26, 2025

Worst customer experience ever / dealer delayed service to 6 hours and missed personal appointments wrong information explained More

by JPOMPHILE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Buskey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Wright, Jenielle Holderfield, Umer Mughal, Patrick Abad
May 27, 2025 -

Beaver Toyota of Cumming responded

We’re very sorry to hear about your frustrating experience and the delays you encountered. This is not the level of service we aim to provide. Please reach out to us directly at aolson@beavertoyota.com so we can address your concerns and make things right. Your satisfaction is very important to us.

May 25, 2025

Wonderful great job everything was great with my car and the dealership is nice and the people More

by joelywhiting
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LJ
May 27, 2025 -

Beaver Toyota of Cumming responded

Thank you for the wonderful feedback! We’re glad everything went great with your car and that you enjoyed your experience with our dealership and team. We look forward to seeing you again!

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