I purchased my Ionic from Beaverton Hyundai in December
2018. It currently has about 12,000 miles. Recently, by appointment, I took my car in for an oil change. I was checked-in by Service Advisor Aaron
2018. It currently has about 12,000 miles. Recently, by appointment, I took my car in for an oil change. I was checked-in by Service Advisor Aaron. I asked if they would also check the very loud/annoying clunk/rattle in the right rear of the car. Aaron was irrated and said the cost would start at $179 and go up depending on time. Also, I would need to leave the car there for at least two days. I was a bit taken back by the charge for just checking the noise. Aaron said they did not have time to check it today, anyway. It was apparent that Aaron and I were not going to get along so I said to forget it. Aaron was visably angry. When I picked the car up, Aaron said they would "comp" the oil changed (I had a $25 coupon) because of our disagreement.
When I got home I realized I had no paperwork to show the work done, I.e. the oil change. I texted Aaron and requested paperwork. I never received an acknowledgment or paperwork.
I have never had an issue with a service department but this is my second incident with Beaverton Hyundai. In the future I will take my Ionic to Hillsboro. I'm done here!