Long Post - this was my whole experience
Our 50 minute drive to Beaverton Hyundai started off great when we were greeted by Seth. Our experience with Seth was the only positive thing about this purchase. He took us over to the used car I had my eye on and we took it for a test drive. After that I was sure I wanted it so we went inside and waited around for a sales manager, Elliot.
BEWARE OF THE VIN ETCHING FEE. This is a non negotiable $399.99 charge they spring on you when showing you what the total purchase price will be. Apparently they etch the VIN number of the car somewhere onto it (still not sure where) so it can be identified if stolen. My mom and I said no way we aren’t paying $399 for something we didn’t ask for. On top of that there was the tax and licensing fee, and a $100 paperwork fee. My mom said if they can take off half of the $500 vin etching + paperwork fee then we have a deal. Elliot comes back 10 minutes later saying they calculated the DMV licensing fee wrong. They took off a whopping $35!!! But I really wanted the car so we agreed to it since it was already 8:30pm. Elliot is just the middle man who makes you think he’s trying to negotiate for you. After we signed and gave the down payment we were sent to Tarek, the financial guy.
Our experience with Tarek has been baffling to say the least. He was the one who would not negotiate with Elliot about the price. We signed the purchase order with Tarek and he gave us a trip permit (which he said wouldn’t be valid once I cross into Washington and risk getting a ticket?) but I took the car home that night!! While this was happening Seth took the car for a car wash, filled half the tank with gas, even showed me how to connect my phone via Bluetooth, and put some keychains on my new keys.
Well. I was very happy with my purchase (other than the vin etching fee) but Tarek was a pain to work with even two weeks after I took the car home. The trip permit he issued me was for 16 days (exp. Feb 12th) and I was told he would be sending the paperwork to the Ridgefield WA DMV. On Feb 11th I had not received my plates so I called the DMV and they said they had NO RECORD of it!! So I called Tarek to see what was going on. He said my trip permit was good until Feb 17th because the most they can give from Oregon to Washington is 21 days. Well it’s NOT good until the 17th because it says 2-12-19 on the permit. Why didn’t he issue me a 21 day permit in the first place? I was unaware of this when I was at his office, being a first time car buyer, I thought the plates would come in time. On the phone Tarek said the paperwork hadn’t even left their office yet!!! What the heck!!! I called back later and said he needs to overnight ship me a new trip permit that is good until the 17th because I’m not paying for an extension. He says okay he will do that and send the paperwork out the next day. I did not receive the new trip permit the next day, but the morning after I did on the 13th, and thank God, or else I would have been pissed. (Tarek said I could have came and picked up a new permit but I don’t have the time to drive two hours round trip for this).
Well we finally got ahold of their title clerk the next day (Stephanie). She said the paperwork for my car just appeared on her desk that day, (after I spoke to Tarek) but she was going to send a carrier to the DMV with my paperwork and an overnight shipping label for my plates.
If I had not followed up with the dealer who knows how long it would have taken Tarek to send the paperwork to the DMV. Unbelievable!!
(I would still give Seth 5 stars he was great)