Beaverton Toyota

Second time around. The reason this dealership is getting such low ratings is specifically due to there lack of customer service skills. I went in knowing that they had t The reason this dealership is getting such low ratings is specifically due to there lack of customer service skills. I went in knowing that they had two vehicles that I was interested in, I did my research and had already gotten preapproved for a loan. I did two test drives and knew which one I was getting within 45 minutes. They took 5 hours to get my paperwork in order. They redid it twice due to errors on there side. I asked how much longer and my sales person Justin would say 10 minutes than 30 minutes later say there's an error and they have to redo parts of it. It was long and tedious. I don't even want to think about how much longer it would have taken if I hadn't done my homework and got preapproved. So I left that day irritated but excited I finally got the truck I wanted. Five days later I get a message saying that they needed my signature because they had me sign in the wrong spot. I was out of town for the weekend so I could not come in right away. When I finally did come in I went to the counter and tried to get the gentleman Behind the counter to help me but as I walked up he tried to walk away and honestly it seemed like he was just going to keep walking until I stopped him and said I had come into sign some paperwork. He didn't acknowledge me in a friendly way and made me feel like I was inconveniencing him. There were no other customers in the area and they didn't look busy. He went and got my paperwork and I explained to him how my sales person had said he could give me a free car wash for the inconvenience. I then asked him if there was a way to get a discount for the parts I was interested for the hassle and wasting my time. He dismissed me and said he didn't know anything about my situation and that he needed a signature and initial, "it was that simple". He said it in a very rude tone that made me feel stupid. I then told him that I'd sign it once they got someone who wasn't rude and that they could call me when they had someone. I left there pretty upset and the fact that he couldn't be sympathetic and at least look into it for me came across as very disrespectful. I then called and talked to a John who was a manager, he said he didn't know my situation so I explained what had happened and he said he'd check with parts and see what he could do to help me out. I get another phone call and the person said that they would give me $65 off of the part. I said ok and that I wanted the name of the guy I talked to at the counter and a customer service number so I could make a formal complaint. The guy on the phone said it was him, I said excuse me, he said his name was Andrew and the one I had spoke to at the counter. I told him that I said specifically when I called that I didn't want to talk to him. Why would I want the same person who was short and disrespectful to me to help me. He said he told me who he was at the beginning of the call, but he hadn't. Andrew said he was trying to fix the issue, I said that if he wanted to fix the issue he should have told me who he was to begin with, and he should have helped me while I was there in person instead of just dismissing me. I told him I would not deal with him and that someone else could call me. A few minutes later John called me back about the parts, I asked him if he knew that Andrew just called me and he said no. I explained to him how I felt about being deceived like that and how I didn't appreciate him trying to help me. I then explained to John that this was the second time I was actually trying to purchase a vehicle from them, and the first time was about a year ago and I had a terrible experience than as well. They made me feel dumb and it seemed like my salesperson at the time talked down to me. I informed John the only reason I gave them a second chance was because they had exactly what I wanted on the lot. John then said he'd give my number to customer service and have them call me. Kayleen then called me and I had to explain everything all over again. I ended up calling the national customer service number and lodging a c omplaint about the whole situation. I then get a message from Kayleen the next day saying they appreciated that I called them and did that, she left a message asking me what I would like to do. I then called her back and left a me Savage saying that if the deal wasn't finalized and was going to fall through because of the lack of signature that they could give me my trade in back and I would take my business somewhere else. Than the next day at 5 in the afternoon she calls me and said they went ahead and contacted the bank and got them to make an exception for the signature and that everything was finished. I asked her if they could have done that this whole time why didn't you to begin with to save me all this hassle and stress. She said we only did it because you said that it was because my main compliant was the fact that I had to drive there and sign it. I informed her that it wasn't the fact that I would have to drive there it, the issue was how they treated me. She said well that's what your compliant was for so now you got what you wanted. Overall I would say this was the worst customer experience I've ever had. I have never felt so disrespected, and dismissed as I did throughout my interactions with Beaverton Toyota. This was my first time buying a brand new vehicle and it was terrible. I wouldn't recommend this dealership to anyone, even if they have the vehicle you want it's not worth the stress of dealing with people like that. More

20k Service Service Center found a nail in the rf tire. Told me it was not repairable and that I would need to purchase 2 new tires. I did not, and instead drov Service Center found a nail in the rf tire. Told me it was not repairable and that I would need to purchase 2 new tires. I did not, and instead drove to Les Schwab. Schwab disagreed with Beaverton's assessment and repaired the tire for free; and by the way said there was no need to replace tires as a pair. More

Not so CLEAR I bought a 2012 RAV4 in May 2017. I was initially impressed with the CLEAR policy & friendliness of the staff. After just slightly over 3months later, I bought a 2012 RAV4 in May 2017. I was initially impressed with the CLEAR policy & friendliness of the staff. After just slightly over 3months later, my "new to me" vehicle, which was under warranty & certified wouldn't start as I was trying to get to work. After finally figuring out a way to get it to the dealership service center, & being late for work. I had to take an Uber on my lunch break to pick up my newer vehicle. Apparently, the vehicle that I had for just over 3months had a completely dead battery through no fault of my own, which I had to pay for because I was told it's "normal wear & tear" & it could have been due to the heat. When I tried to call about it, the customer service directed me to the dealer that sold me the vehicle. He was highly disgruntled that apparently I was calling him on his day off & told me to contact the service center....just more circles.... I am highly disappointed in Beaverton Toyota giving me the run around & the quality of their not so CLEARly certified product. More

AVOID! Beaverton Toyota completely botched our extended warranty purchase and nearly cost us a major service. Took WEEKS to figure out and correct. It took u Beaverton Toyota completely botched our extended warranty purchase and nearly cost us a major service. Took WEEKS to figure out and correct. It took us calling to Toyota itself for this to resolve itself. Never again. More

Not your best interest at heart Always takes longer than expected. They told me my engine and cabin air filter were "extremely dirty" and should be changed. Being my skeptical self Always takes longer than expected. They told me my engine and cabin air filter were "extremely dirty" and should be changed. Being my skeptical self I asked them to put the old ones in my truck to personally inspect. I'm glad I did because they weren't dirty at all and they obviously wanted to charge me an extra 80$. And realistically should've been changed prior to all the smoke we had from the forest fires, not before. The time before they didn't balance my tire after patching it, Les Schwab usually does it for free. These guys charge top dollar. Nobody really seems very knowledgable and wasn't comfortable about the experience when I left either time. Also don't let the Toyota care slogan fool you. Anything other than a tire rotation and oil change is going to cost you. They say they'll take care of factory recommended maintenance, NOT! Seems to be a whole lot of talk and not much to show.... More

The Best Purchase Experience. Simple, Modern and Friendly I never had a such great car purchase experience in my entire life in the U.S. And huge thanks to Tony Hossini to provide that. The entire process v I never had a such great car purchase experience in my entire life in the U.S. And huge thanks to Tony Hossini to provide that. The entire process very modern, simple, clear and very friendly. More

Great Customer Service The dealership was very clean and modern. For the most part, during my purchase everything was done electronically on a tablet. Overall, I'd say my it The dealership was very clean and modern. For the most part, during my purchase everything was done electronically on a tablet. Overall, I'd say my it was my best experience buying a new car. More

Exceptional care and service Ajay Coomber and the Beaverton Toyota team made my car shopping experience extremely enjoyable and easy. Very knowledgeable sales consultant and staff Ajay Coomber and the Beaverton Toyota team made my car shopping experience extremely enjoyable and easy. Very knowledgeable sales consultant and staff. Highly recommended buying your Toyota at Beaverton Toyota. More

Fantastic experience working with Richard Kim! Richard, thank you so much for all your assistance and support of our Toyota Highlander purchase! Your attention to detail, outlining all the cars fe Richard, thank you so much for all your assistance and support of our Toyota Highlander purchase! Your attention to detail, outlining all the cars features and amenities were much valued! We love our car and will absolutely refer friends and family to your dealership! And a big thank you for making our car buying purchase a stress free one! Jasmin and Jeff Harshman More

Great Buy, Great Service I recently bought my second new car from Beaverton Toyota. Always the best deal in town and friendly service! I would strongly recommend for your n I recently bought my second new car from Beaverton Toyota. Always the best deal in town and friendly service! I would strongly recommend for your next purchase. More