Beck Chrysler Dodge Jeep RAM

wanting to bill under warranty Have a list of small issues with ram truck been saving them to take all in at once no big items small mostly cosmetic. Because I did not purchase veh Have a list of small issues with ram truck been saving them to take all in at once no big items small mostly cosmetic. Because I did not purchase vehicle from them the service writer had to check with quote his (boss) Im assuming the service manager I asked why he stated because I did not buy it from them. I asked why that would make a difference its a Ram under warranty basic warranty I may add. He stated because! Hey then told me since its a laundry list of items they would take care of it but if they where unable to verify the problems there would be a few hours labor for diagnostics! I then stated why would I have to pay to have something diagnosed that you could see and I can show you he said because if they can not verify them they CHARGE! I also need a new rear bumper on my truck not under warranty of course he just laughed. I then asked to speak to the service manager he stated he was in a meeting it escalated from there! I called Chrysler themselves they opened a case on it and of course verified while under basic warranty there is NO deductible or diagnostics fees EVER! They also recommended taking it to another dealership if you have any problems with them I would suggest calling Chrysler quick and simple and friendly here is there phone number. Customer Satisfaction Is Our Number One Priority! Answer ID 24288 | Published 08/21/2014 11:11 AM | Updated 04/27/2016 04:59 PM How does FCA US LLC resolve problems with your vehicle? If you are considering Lemon Law to have your vehicle issue resolved, we want to help. FCA US LLC is committed to ensuring all of our customers have a positive ownership experience from the moment they purchase their vehicle. Your satisfaction is our number one priority and there are a few things to consider before pursuing actions associated with Lemon Laws. If you are having a vehicle or service-related concern, we are here to help you. Please follow the steps below to ensure the quickest resolution. Step 1: Discuss your concern with the Sales Representative or Service Manager at your selling or servicing dealership. Step 2: If your dealership is unable to resolve your concern, contact the FCA US Customer Care Center: Chrysler (800-247-9753) 800-Chrysler More

Super happy! The GM and John were just great to work with!! They took the time even though it was almost closing time. The purchase went so smoothly from picking The GM and John were just great to work with!! They took the time even though it was almost closing time. The purchase went so smoothly from picking out the car to writing up the paperwork! Was worth the hour drive! Super happy! More

Happy, Happy, Happy We are about to go on a three to four thousand mile journey, and we are thankful your representative pointed out different items that needed service. We are about to go on a three to four thousand mile journey, and we are thankful your representative pointed out different items that needed service. I feel safe that we have a vehicle that shouldn't break down. I have been dealing with Beck for quite some time now, and have always been satisfies. More

Purchase of 2013 Chevrolet Silverado 4x4 Great experience. The best part was working with Alex on this deal. He went above and beyond the call to help us with this purchase. The people at Bec Great experience. The best part was working with Alex on this deal. He went above and beyond the call to help us with this purchase. The people at Becks are very professional and friendly. We were very pleased with the results. This is the second vehicle we have purchased from them and each time its been great. Ask for Alex, you can't go wrong. More

Recall I made an appt. on line to have my 2007 Jeep serviced and a recall performed. Luckily I called prior to the appt. time and found out there was no app I made an appt. on line to have my 2007 Jeep serviced and a recall performed. Luckily I called prior to the appt. time and found out there was no appt. scheduled. Justin did make me an appt. for the same day, and completed the work on time. Why is it Beck Chevy gives you a free car wash with service and Beck Chrysler doesn't? More

Front end and brake service. I have always had a very good experience with the service at Beck. I had a Jeep Wrangler, and now a Ram 2500 diesel truck. I am confident the work is I have always had a very good experience with the service at Beck. I had a Jeep Wrangler, and now a Ram 2500 diesel truck. I am confident the work is done in professional manor, and results show it. I would recommend this dealership for service needed to anyone. More

Awesome A little long and a little mistake of not leaving keys. Thought they would help with gas since it was both our mistake. But awesome otherwise. Very fr A little long and a little mistake of not leaving keys. Thought they would help with gas since it was both our mistake. But awesome otherwise. Very friendly and helpful More

Deceptive Dealer Practices After speaking to the internet sales manager, I was given a black and white, documented response to my 15' SRT's trade-in value and overall increase t After speaking to the internet sales manager, I was given a black and white, documented response to my 15' SRT's trade-in value and overall increase to my current loan ($3,180.53 to be exact). I mentioned $3,000 over my current loan, numerous times to the sales manager over our multiple methods of discussions, and he readily assured me each and every time of that financial figure. So, I took off work and drove well over 50 miles yesterday to Beck Dodge to purchase a beautiful 14' Ram Power Wagon; as I was under the impression like most they were an upstanding dealership and the sales department was honest. When it came down to the final numbers however, I was then given an out the door price.. With an additional $5,000 added (now nearly $8,000 over my current loan), with no competent explanation how they provided the previous out the door price 'down to the penny' (other than 'hook-line-sinker' sales tactics to get me into the dealer with false information). When I declined, he then stated how they have quite a few other Rams on the lot for sale. He was speaking as if I had lost $250 in salary and driven 50 miles, to trade-in my 15' SRT for simply 'any' Ram truck; but anything to make a sale, right?! I can picture multitudes of buyers falling for this horrifically deceptive sales tactic, as it's difficult for most to say 'no' and simply walk away; it was even difficult for me at that time. You just don't treat people like that and expect a positive review, especially to a fellow Veteran with his spouse sitting in her military uniform beside him (Yes, she also had taken off work to meet me there, as well as my father, a retired Veteran with 33 years of service). There was a time when a mans word and firm handshake meant something, obviously those times are long past at Beck Dodge. Hopefully this helps someone else before they make the same mistake I did, trusting Beck Dodge of Palatka. More

shuttle I brought my jeep wrangler in for service because my engine light was lit up. The first day there were not any appointments available. I took it bac I brought my jeep wrangler in for service because my engine light was lit up. The first day there were not any appointments available. I took it back in the next day but got no diagnosis until the next day. I requested shuttle service & was promised to receive service which never happened. Also, the diagnosis for my engine light was blamed on the gas cap not being tight enough. I have experienced this so called problem before in the past & diligently make sure that is not an issue. The best part of the experience is that i wasn't charged for the service. I would not continue my service with Beck if I didn't have a life time warranty with jeep. More

Awesome, as usual I have never experienced service like this before!! they always keep there word, never any hidden charges and the timeline is usually spot on. Justi I have never experienced service like this before!! they always keep there word, never any hidden charges and the timeline is usually spot on. Justin is an awesome service writer, he makes time to answer any and all questions and keeps the flow going. I highly recommend them for any services needed and I will most definatly buy my next vehicle from them. More