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Beck & Masten Buick GMC North

Houston, TX

Overview
Employees
Reviews
Vehicles
4.3
1,168 Reviews
Beck and Masten Buick GMC North has been the #1 GMC Dealer In Texas for the last ten years in a row. We are currently the #1 GMC Dealer in America for 21 years! This is in no small part due to our high level of personal and honest customer treatment, enormous selection and value pricing commitment. You owe it to yourself to give Beck and Masten the opportunity to earn your business and your respect.
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11300 Farm to Market 1960 Rd W

Houston, TX

77065

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Showing 1,168 reviews

March 18, 2025

As I always write in these reviews, the dealership did everything right without a single issue. I've been given a different service rep every once in a while, and none of them had issues (4 people so far More

by JClay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keandre Ollison, Ashley Martinez, and Christina Guajardo (most recent)
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Mar 22, 2025 -

Beck & Masten Buick GMC North responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

March 18, 2025

The 2 sales people were personable, friendly. The manager, in my opinion was slightly aggressive if you didn't agree with him. The finance lady (Lizette), I believe was super nice and knew her bu More

by bb1202bb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
See previous
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Mar 21, 2025 -

Beck & Masten Buick GMC North responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

March 18, 2025

Always receive excellent services and staff are very nice!! Well worth to drive from College Station! More

by stampede334
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
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Mar 21, 2025 -

Beck & Masten Buick GMC North responded

Hi, we are delighted we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

March 17, 2025

Slow process. App keeps you informed somewhat what status is. No one answers the phone. Will try not to go back to a dealership More

by kabarta123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
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Mar 22, 2025 -

Beck & Masten Buick GMC North responded

I sincerely apologize for what you felt was a slow service visit. Our team strives to be thorough to ensure your vehicle receives the best care possible, but I understand how important efficiency is to our customers. If you decide to return, I’d like to personally offer you a discount on your next service. Please don’t hesitate to reach out to me directly at, 281-897-6647. I’d appreciate the opportunity to improve your experience. Best regards, Eric Clifton Service Manager eclifton@Group1Auto.com

March 17, 2025

The dealership was great! Everyone was courteous and helpful! I didn’t feel pressured as they only answered my questions as we went along. Very enjoy process! More

by Harlan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tramayne Kinney was the best salesman
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Mar 21, 2025 -

Beck & Masten Buick GMC North responded

Hello Harlan, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

March 15, 2025

Great customer service and they will have you riding in something. I will recommend them to anybody if you want to walk away feeling good about making the right decision. Thanks to my sales consultant Mich More

by b.r.telfor1118
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michelle Shepard
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Mar 18, 2025 -

Beck & Masten Buick GMC North responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 14, 2025

I visited them for a quote on a GMC truck. They offered me the lowest price out of all the dealerships in the area. They maxed out every discount available and then some. Very happy with my ov More

by redo.bautista.rb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John, Trey
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Mar 18, 2025 -

Beck & Masten Buick GMC North responded

Hi, we're happy to hear you had such a positive experience with John! Feel free to reach out to us if you need anything. Have a wonderful day.

March 11, 2025

We've been customers at this dealership since 1998 and in the last 5 years, every visit is worse. Today topped the cake! More

by laura.deleon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victoria Gilliland
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maryann
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Mar 14, 2025 -

Beck & Masten Buick GMC North responded

Good morning, We appreciate your feedback and business over the last 27 years. I am sorry that your experience was not up to your satisfaction. I would love it if you could reach out to discuss the concerns you were having with the service department so that we may use this information to make things better moving forward. David Marti Jr Service Manager dmarti@group1auto.com

Mar 25, 2025 -

laura.deleon responded

I would like to come back and say that i had a pleasant conversation with Mr. Marti. I was able to express my concerns and feelings of why we will not be returning after our service package is used up and he said all the right things, growing pains, change over, etc. I explained that a new issue came about and he said he fill up my tank to just bring it back. He was going to check with the service tech to be sure the time i planned to come was good, he said he was going to call me the next day but to be assured that all my complaints were not just me and that they have a lot of work to do. How he was going to do this and that, including giving me his cell number. Since that call on the 14th I've received nothing but silence. Thank you for YouTube, i was able to reset my panel myself and not have to deal with the childish behavior in their service drive or empty promises from their supervisor. 1 more oil change and were off to a new dealership!

March 11, 2025

Beck & Masten North has always been professional when it comes purchasing and servicing my vehicles. More

by rwchambe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sunni
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Mar 15, 2025 -

Beck & Masten Buick GMC North responded

Hi, we're happy you found our staff to be so supportive during your experience here at Beck & Masten Buick GMC North. Please let us know if there is anything else we can do for you; we are more than happy to help!

March 11, 2025

Horrible service for a oil change and tire Rotation . Not happy to wait over 3 hours. More

by Phillip.james111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Omar
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Mar 14, 2025 -

Beck & Masten Buick GMC North responded

Good morning Mr. James, I am sorry for the delays that you experienced during your service visit. If you could please reach out to me at your earliest convenience to discuss. David Marti Jr Service Manager dmarti@group1auto.com

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