Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Beck & Masten Buick GMC North

Houston, TX

Overview
Employees
Reviews
Vehicles
4.3
1,103 Reviews
Beck and Masten Buick GMC North has been the #1 GMC Dealer In Texas for the last ten years in a row. We are currently the #1 GMC Dealer in America for 21 years! This is in no small part due to our high level of personal and honest customer treatment, enormous selection and value pricing commitment. You owe it to yourself to give Beck and Masten the opportunity to earn your business and your respect.
Contact Dealership
View Awards

11300 Farm to Market 1960 Rd W

Houston, TX

77065

Directions

By Type

Showing 1,103 reviews

January 08, 2025

I was promised one thing before the sale but at the end I was told that it was not included, contacted the salesperson, his supervisor and general manager and still have not given a resolution. More

by baldem061
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
David C.
Report | Print
Jan 09, 2025 -

Beck & Masten Buick GMC North responded

Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Andrew Martinez General Sales Manager andrewmartinez2@group1auto.com

January 08, 2025

Very polite and helpful. They answered all my questions and included an additional wiper for my window. More

by Anne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know his name.
Report | Print
Jan 09, 2025 -

Beck & Masten Buick GMC North responded

Hi, thank you so much for the positive review! We hope to be of service to you again in the future. Best wishes, Beck & Masten Buick GMC North

January 08, 2025

I always receive excellent service at this dealership. The staff is extremely knowledgeable and friendly. More

by dtbarron.barron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Uriarte
Report | Print
Jan 09, 2025 -

Beck & Masten Buick GMC North responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Beck & Masten Buick GMC North! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Beck & Masten Buick GMC North!

January 08, 2025

Beck and Masten did a good job as usual in the service dept. Justin was professional and a pleasure to deal with. More

by dchamberlain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Report | Print
Jan 10, 2025 -

Beck & Masten Buick GMC North responded

Hello, we're happy you found our staff to be so supportive during your experience here at Beck & Masten Buick GMC North. We are always more than happy to assist you if anything else comes up. Take care!

January 06, 2025

Good experience would recommend to anyone. Great service and and and and and and and More

by boomlift
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 07, 2025 -

Beck & Masten Buick GMC North responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 06, 2025

I came to Beck and Masten to compare their inventory on Hummer EV trucks to another dealer. Jonathan, the sales associate was way more knowledgeable about the vehicle than the team at the other dealer. He More

by kbarkoh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trey
Report | Print
Jan 06, 2025 -

Beck & Masten Buick GMC North responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Beck & Masten Buick GMC North! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 05, 2025

They got out car in right away. They figured out the problem within an hour and began work. Only had the car for a few days. Kept in constant contact with me with either texts or ca More

by marcyrlynch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes was fantastic!!! Didn’t deal with Victoria.
Report | Print
Jan 06, 2025 -

Beck & Masten Buick GMC North responded

Hello, we really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 04, 2025

Best experience buying a vehicle. Would absolutely recommend this dealership and especially working with Terrence and Robert. More

by Tanner Chavez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terrance Johnson & Robert Wolf
Report | Print
Jan 06, 2025 -

Beck & Masten Buick GMC North responded

Hello Tanner, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!

January 04, 2025

It would’ve been nice to have my car returned at least with the exterior washed like when I turned it in. More

by Amberly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina
Report | Print
Jan 05, 2025 -

Beck & Masten Buick GMC North responded

Hello Amberly, we appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (281) 469-5222 when you have a chance. Thank you, and we look forward to hearing from you.

January 04, 2025

The service department is not good. Do not take your car here to be serviced. Find another certified GMC service department. I just picked up my vehicle from the service department toda More

by aesg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victoria Gilliland
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 07, 2025 -

Beck & Masten Buick GMC North responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach ou t to me if you need anything in the meantime. Khara Wood Service Manager kwood@Group1Auto.com

1
...
17
18
19
...
111