Beck & Masten Buick GMC North

Excellent Guest Service I was welcomed with a sincere friendly smile by Dillon. He was genuinely friendly and helpful. He explained the service provided and suggested additio I was welcomed with a sincere friendly smile by Dillon. He was genuinely friendly and helpful. He explained the service provided and suggested additional service needed. He also gave me a timeframe in which the service would be completed. I inquired about complimentary beverages. He explained that coffee was available and he could have a fresh pot made if asked. He thanked me for my time and invited me back again. I was very pleased with the service experience and Dillon was Awesome 👏🏾 ?? More

Poor customer service service and sales! 3 vehicle in 1.5 years, took it in and was asked for an appointment, which have always been told didn’t need one. Was told would be out in 1.5 , which 3 vehicle in 1.5 years, took it in and was asked for an appointment, which have always been told didn’t need one. Was told would be out in 1.5 , which was ok. Then after an hour advisor tells me, I do need an appointment and after waiting an hour , gonna be another 2.5 hours. Service manager Vinnie was no help as he said you need an appointment. Again; this is new to me since everytime I fall they say come on in. I drive 45 minutes one way, To be told there’s a 3 hour wait. Go to talk to General Manager while it seemed like they were going to be helpful, an asst manager named CODY DINGMAN gets involved and says he will get the GM Joe Pearce. Well, all of the sudden he’s not in. He says he will be in around 9-10 AM. I say ok, I’ll make the drive , can you call to make sure he will be in. He laughed at me and said he would not bother his manger with this kind of stuff. So I asked, your GENERAL MANAGER JOE PEARCE doesn’t want to be bothered with customer concerns? CODY DINGMAN replies nope. All I could think was if this is how the GENERAL MANAGER feels about customers, then I know this is what’s passed on down to managers below him. It’s no wonder I received BAD SERVICE EXPWERIENCE! I would NOT RECOMMEND coming here and would advise anyone and everyone to steer clear! More

Great Customer Service Staff was kind and helpful. Told me everything I need for my truck. Would recommend dealership to my friends and family. Definitely coming back for se Staff was kind and helpful. Told me everything I need for my truck. Would recommend dealership to my friends and family. Definitely coming back for service! More

Oil change was fast and on point the overall customer service was great. I was in and out. Beck An Masten even washed my vehicle was fast and on point the overall customer service was great. I was in and out. Beck An Masten even washed my vehicle More

Good Experience Great service every time, thorough service manager and they keep you updated during entire process. I have worked with many of the people and neve Great service every time, thorough service manager and they keep you updated during entire process. I have worked with many of the people and never had an issue More

Horrible Service Horrible service! They had my car for over a week to make warranty repairs. In the past, every time I have taken my car there for service they would Horrible service! They had my car for over a week to make warranty repairs. In the past, every time I have taken my car there for service they would return it to me washed and cleaned. This time it was filthy! Perhaps they didn't wash it this time because they tried to hide the big scratch that was left on the driver side door! I called it to their attention and the manager came out fumbling through his paperwork, I guess to make sure I was telling the truth, and then agreed that they did scratch the door and that he would be calling me in a few weeks to take care of it. Why was I the one who was the only person that noticed the scratch that was clearly visable? Also, I had a check seat belt light that came on. I told them the cause of the problem, it even states in the paperwork that I declined the electrical diagnosis and they still made me pay $145 before they would release my car. I never really trusted car dealerships and with the experience I had with their service department only reinforces my belief! More

Excelente atención Muy buena ubicación, excelente servicio y trato a los clientes. Con detalles y explicaciones en las preguntas formuladas sobre cualquier problema con Muy buena ubicación, excelente servicio y trato a los clientes. Con detalles y explicaciones en las preguntas formuladas sobre cualquier problema con el vehículo y buscando siempre que el cliente reciba la ayuda que necesita. More

Routine oil, tire rotation etc I will say the young man Dillon that was assigned to me when appt was made was kind, personable and answered all questions. He is one of many I have a I will say the young man Dillon that was assigned to me when appt was made was kind, personable and answered all questions. He is one of many I have an experience with at this dealership. All of the people from salesmen to check out people have been wonderful!! More

Great service Erik was great. Contacted me as soon as the problem was diagnosed. And gave me options. But I can tell he was looking out for my best interest. Than Erik was great. Contacted me as soon as the problem was diagnosed. And gave me options. But I can tell he was looking out for my best interest. Thanks again More

Evie is the best Service Adviser! She goes above and beyond! This is my second visit and I am hooked. Thanks So much for all you did. She goes above and beyond! This is my second visit and I am hooked. Thanks So much for all you did. More