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Beck & Masten Buick GMC North

Houston, TX

Overview
Employees
Reviews
Vehicles
4.3
1,165 Reviews
Beck and Masten Buick GMC North has been the #1 GMC Dealer In Texas for the last ten years in a row. We are currently the #1 GMC Dealer in America for 21 years! This is in no small part due to our high level of personal and honest customer treatment, enormous selection and value pricing commitment. You owe it to yourself to give Beck and Masten the opportunity to earn your business and your respect.
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11300 Farm to Market 1960 Rd W

Houston, TX

77065

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Showing 1,165 reviews

June 20, 2025

I had a great experience. Myriam was fantastic she was knowledgeable about all my vehicle needs. She is an asset to your company. Highly recommended. More

by Hotrod59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myriam Rodriguez
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Jun 22, 2025 -

Beck & Masten Buick GMC North responded

Hi, thanks for your praise and kind comments about Myriam. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Jun 23, 2025 -

Hotrod59 responded

Thank you.

June 19, 2025

Not well because you do not go back on your offer because you the dealership made a mistake and do not offer a decent explanation that they didn’t any compensation for their error. More

by Schapa2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Victoria Gilliland
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 20, 2025 -

Beck & Masten Buick GMC North responded

Dear Schapa2,   Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and understand how frustering it must have been to feel let down after an offer was made.   We strive to provide honest communication and fair treatmant, and it's clear we fell short in your case. We sincerely apoloize for any confusion or mistakes made, and for not offering a clearer explanation or appropriate resolution.    Your concerns are important to us, and we would welcome the opportunity to discuss this further and make things right. Please feel free to reach out to me directly at your earliest convenience.   Thank you again for bringing this to my attention.     Sincerely, Andrew Martinez General Sales Manager andrewmartinez2@group1auto.com

June 17, 2025

I’ve bought many vehicles new and used. This was the most pleasant experience I’ve had in doing so. Zero pressure from the salesman to the finance team. I’ll definately visit them next time More

by mikelopez143
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Cardova
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June 16, 2025

They got me in and out fairly quickly. I like that. I always wait for service. More

by kenherb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 18, 2025 -

Beck & Masten Buick GMC North responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

June 15, 2025

Friendly team members very polite they did a excellent job on my 2020 acadia thanks More

by mabito111504
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2025 -

Beck & Masten Buick GMC North responded

Hi, thank you for sharing your positive experience! Until the next time we meet, take care!

June 15, 2025

Dealership Ireland’s top notch. But the service dept is absolutely terrible. Zero communication. No effort to make clients experience pleasant. There’s been three service managers i More

by Jlslyons2
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victoria Gilliland
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sunni
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Jun 17, 2025 -

Beck & Masten Buick GMC North responded

Sorry we did not meet your customer service expectations. Please reach out to me at your earliest convenience at 281-897-6647 to further discuss. Eric Clifton Service Manager eclifton@Group1Auto.com

June 14, 2025

My family and I was traveling from out of town and was in a bind. My advisor understood the situation and made moves so we could get our car fix the same day. Extreme professionalism and friendliness! More

by Trustgjhsp64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 15, 2025 -

Beck & Masten Buick GMC North responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 14, 2025

Absolutely loving my new car. Chris, Hector and Lisette have been great! Looking forward to doing more business with them in the future. More

by melaniedietert
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hector, Chris, Lisette
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Jun 16, 2025 -

Beck & Masten Buick GMC North responded

Hello, we're happy to hear you had a positive experience with our team! Thank you for letting our team know how we did! We look forward to helping again in the future. Take care!

June 13, 2025

Good service! I will return far future oil change and preventative maintenance! Great service and environment to wait. More

by banksteve55
Recommend Dealer
Yes
Employees Worked With
Wesley Onajobo
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Jun 15, 2025 -

Beck & Masten Buick GMC North responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

June 11, 2025

Adrian very polite and professional. Detailed description of issues found and big I last service call mprovement over l More

by cjbranen@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian
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Jun 12, 2025 -

Beck & Masten Buick GMC North responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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