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Beck & Masten Buick GMC North

Houston, TX

Overview
Employees
Reviews
Vehicles
4.3
1,123 Reviews
Beck and Masten Buick GMC North has been the #1 GMC Dealer In Texas for the last ten years in a row. We are currently the #1 GMC Dealer in America for 21 years! This is in no small part due to our high level of personal and honest customer treatment, enormous selection and value pricing commitment. You owe it to yourself to give Beck and Masten the opportunity to earn your business and your respect.
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11300 Farm to Market 1960 Rd W

Houston, TX

77065

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Showing 1,123 reviews

April 19, 2025

More about quantity instead of quality customer care. Never will have my vehicle serviced there again. More

by Lake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victoria Gilliland
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2025 -

Beck & Masten Buick GMC North responded

Good morning, I'm sorry if it was quite busy during your recent service visit. We do experience high volumes at times and we try to do our best to dedicate the check-in times solely to that client. If you could please reach out at your convenience to expand on your experience so I can use this as a training opportunity moving forward. David Marti Jr| Beck and Masten Buick GMC North Service Manager Tel 281.897.6641

Apr 23, 2025 -

Lake responded

High volumes should not reduce in the quality of care for the customer. I work in the hospital setting and if it was run like your service department no one would come back. Your service advisor sat there and talked to another customer about what they were doing to my car. He never asked for a name but told me after he talked to the wrong person. If we did that in the hospital people would die. In your business it would be doing the wrong service to the wrong car. There is no poor excuse for poor customer service. I am sorry that I bought a service page for oil changes and tire rotations at your business. I will just have to forfeit that money as I will not be coming back.

April 19, 2025

From the sales person to the general sales manager and the finance staff, everyone treated me very well. I purchased a used vehicle and it was cleaned and detailed beyond belief. More

by J Kropik
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edgar Padilla
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Apr 21, 2025 -

Beck & Masten Buick GMC North responded

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 18, 2025

Sunny was very helpful and patient with me! ! And helped me to understand what was going on with my car More

by crystalprice409
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2025 -

Beck & Masten Buick GMC North responded

Hi, thank you for your kind review; we are happy to pass along your comments to Sunny at Beck & Masten Buick GMC North! Please don't hesitate to reach out if there's anything additional we can do for you.

April 18, 2025

Oscar was very professional and attentive to details. He was very responsive to my concerns and resolved issues quickly More

by Carguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
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Apr 19, 2025 -

Beck & Masten Buick GMC North responded

Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 17, 2025

Lovish, our salesmen, was wonderful! ! Very easy to talk to and knowledgeable. Dealership is very efficient and would highly recommend. More

by Kileylou22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lovish Krishan
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Apr 18, 2025 -

Beck & Masten Buick GMC North responded

Hello, we're happy you found Lovish to be so supportive during your experience here at Beck & Masten Buick GMC North. Thanks for the recommendation, and have an amazing day!

April 17, 2025

I was treated with complete respect by everyone at the dealership throughout the entire process. I very much enjoyed working with Terry to get a good deal on the truck I was. More

by Danhassebroek
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victoria Gilliland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry Borens
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Apr 18, 2025 -

Beck & Masten Buick GMC North responded

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

April 17, 2025

As someone who struggled because of past struggles, my credit history was the only thing that kept me from getting my dream truck. But hector at beck and masten north did everything in his power to get me More

by Lilvic
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hector Rincon
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Apr 18, 2025 -

Beck & Masten Buick GMC North responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Beck & Masten Buick GMC North! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

April 17, 2025

Excellent customer service! Wait wasn’t too long! Wesley awesome service advisor! In good convenient location! More

by theresaddeal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wesley Onajobi Service Consultant
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Apr 18, 2025 -

Beck & Masten Buick GMC North responded

Hello, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

April 16, 2025

Great service it was quick I didn’t have time to look for a new truck More

by deemayo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
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Apr 18, 2025 -

Beck & Masten Buick GMC North responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 16, 2025

Smooth and easy process, showed up without appointment and told our salesmen what we originally came to look at and what we needed. He did a great job showing us our options/alternatives and got us into More

by Dan.guerrieri
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hector Rincon
Report | Print
Apr 18, 2025 -

Beck & Masten Buick GMC North responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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