Beck & Masten Buick GMC North

Service Advisor Adrian C. was not very helpful and wasn't available to answer my questions. Mar 19, I Dropped my vehicle off for routine service and check on vehicle part malf was not very helpful and wasn't available to answer my questions. Mar 19, I Dropped my vehicle off for routine service and check on vehicle part malfunction, a notice received from Buick Corp. Adrian C. let me know vehicle diagnostics take 3-5 days. I pre-scheduled a rental up to Mar 24. Mar 20, I text Adrian C. for vehicle update, he advised me of additional service needed. I was well informed on the routine and additional service completion, but was not updated on vehicle diagnostic being done. Mar 24, I text and called Adrian C., he couldn't be reached. Another service department rep advised me nothing had been done concerning a diagnostic test. I had to extend car rental an additional day to Mar 25. On Mar 25, I called for Adrian C., he wasn't available. Yet another service department rep let me know my vehicle was scheduled to receive diagnostic test on Mar 26. I had to do another extention on rental vehicle. Late Mar 25, Adrian C. Called to restate my time-line for diagnostic and maintenance completion. He also advised me of my extended warranty via All-State and that car rental was covered up to $40/day. I let him know I needed my vehicle back on Mar 26, no exceptions. Mar 26, I called for Adrian C., again not available. At the time of payment, another service Advisor did not see approval of extended warranty coverage so I paid the entire cost of vehicle repair. MAR 27, Adrian C. did contract me to state I was being reimbursed for the portion of maintenance service that was covered by the extended warranty, I did appreciate that. A guy named Matthew was VERY helpful getting me information about my vehicle. He stepped up big time!! My experiences with this dealership is typically really good, but this instance was not a good one. More

Had appointment to get oil changed at 8am didn’t get out of there til 10:15.Why schedule a appointment if it’s going to take 21/2 hours.Need to take schedule service off website since it appears it doesn’t of there til 10:15.Why schedule a appointment if it’s going to take 21/2 hours.Need to take schedule service off website since it appears it doesn’t matter if you have an appointment or not More

The service is always great here! I was in and out very quickly. I will continue to use Beck & Masten north for the future maintenance of my vehicle. I was in and out very quickly. I will continue to use Beck & Masten north for the future maintenance of my vehicle. More

Seamless purchase. Very helpful and professional staff. Great communication and an overall great experience. Will definitely consider buying here again. Very helpful and professional staff. Great communication and an overall great experience. Will definitely consider buying here again. More

They took long time and they did not keep me informed. .I had to call several times. I also asked to check other things than what the fixed and they ignore that request completely. .I had to call several times. I also asked to check other things than what the fixed and they ignore that request completely. More

I was a walk-in at Beck & Masten North, in Houston, and was pleasingly surprised at how smooth my experience was. Cameron assisted me, and was very professional and accommodating. He even offer a ride home was pleasingly surprised at how smooth my experience was. Cameron assisted me, and was very professional and accommodating. He even offer a ride home and back, if I chose not to wait, the expected 2 hrs, to do my service request. I stayed and was very comfortable. I had fresh coffee, WiFi, and a charging station. There was no pressure to get additional services and all items inspected, were printed out and labeled as good, urgent or recommendations for future service. I highly recommend Beck & Masten North for your auto service needs. More

Don’t understand why I needed to fill out same forms two times but otherwise it was a Good experience. times but otherwise it was a Good experience. More

Very experience Service everybody treated me very well, very good service with oil changing and more!! very good service with oil changing and more!! More

They are very attentive. They explain things in a way that u can understand. They are very polite. From the people checking u in to the advisors. My advisor Cameron Hayes is They explain things in a way that u can understand. They are very polite. From the people checking u in to the advisors. My advisor Cameron Hayes is the best. More

My service advisor Adrian and also Matthew took good care of my vehicle with an oil change and repair of recall item. I will likely return for future service needs. It is nice to have feel valued as a custom of my vehicle with an oil change and repair of recall item. I will likely return for future service needs. It is nice to have feel valued as a customer. More