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Beck & Masten Buick GMC South

Houston, TX

4.6
2,985 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,985 reviews

September 28, 2022

I received great customer service from Gaby. She was able to get me into rental car and get my truck evaluated fast. More

by Perla Anaya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Sep 30, 2022 -

Beck & Masten Buick GMC South responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

September 26, 2022

Service writer Gaby was great. Service was not so great 😒 grease on my car and steering wheel More

by MHALSTEAD56
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Sep 28, 2022 -

Beck & Masten Buick GMC South responded

Thank you for sharing your experience with us. I strive to ensure an excellent experience and I want to learn more about what took place. Please contact me at your convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

September 26, 2022

Service writer Gaby was great,mechanic people were very poor at best grease on my steering and drivers door More

by MHALSTEAD56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Sep 28, 2022 -

Beck & Masten Buick GMC South responded

I appreciate you leaving this honest feedback about your experience. I appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

September 26, 2022

Service writer Gaby was great the rest of the Service was very poor and best. More

by MHALSTEAD56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Sep 28, 2022 -

Beck & Masten Buick GMC South responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

September 26, 2022

Sharlene and Anthony were great, they went above and beyond to get me the vehicle I wanted. I will definitely return next time I’m in the market for a new vehicle. More

by R.GRISHAM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sharlene Ricketts
Sep 28, 2022 -

Beck & Masten Buick GMC South responded

Thank you for sharing your experience with us! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

September 25, 2022

Great atmosphere with great people highly recommend treat everyone the way they should be.able to answer all questions you may have. More

by DILLCHARLES59
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Beck
Sep 27, 2022 -

Beck & Masten Buick GMC South responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

September 25, 2022

Vinny in service is great. He always makes sure things run smooth and in a timely manner. More

by s.peters2375
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Vinny in service , Frank Nolden
Sep 27, 2022 -

Beck & Masten Buick GMC South responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

September 23, 2022

My salesperson Irma Salinas did an amazing job of working with me even after I changed my mind on the truck I wanted half way through the sale. She made me feel at home and helped me out a lot. More

by R_B_DELGADO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Irma Salinas , Mohammed Qureshi
Sep 26, 2022 -

Beck & Masten Buick GMC South responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and I appreciate everything that they do. I will be sure to pass on your very kind compliments and I encourage you to call or stop by if there is anything else that I can do for you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

September 23, 2022

I originally had some trouble when I went to the dealership expecting to checkout a car I found online. The car was not at the location. The online communication doesn’t seem to be in tact with the More

by LYNNDBARRERA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Benavides
Sep 26, 2022 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review, Lynn! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

September 22, 2022

Fast oil change and tire rotation. Friendly employees I will use them again next time I need service More

by DEBDODDTX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Sep 23, 2022 -

Beck & Masten Buick GMC South responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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