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Beck & Masten Buick GMC South

Houston, TX

Overview
Employees
Reviews
Vehicles
4.6
2,978 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,978 reviews

June 04, 2022

The worker, Gabby, is always knowledgeable, pleasant, and friendly. If she doesn't know the answer to my question she will say "let me find out and get back to you". I appreciate that she doesn't try to kno More

by hughes
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
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Jun 07, 2022 -

Beck & Masten Buick GMC South responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and I appreciate everything that they do. I will be sure to pass on your very kind compliments and I encourage you to call or stop by if there is anything else that I can do for you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 03, 2022

Sensor tire lights on, oil not set to 100%. Had to have a tech come to my job to reset. Extremely irritated More

by JOHNNY_LEWIS38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rosie Hernandez
Report | Print
Jun 06, 2022 -

Beck & Masten Buick GMC South responded

This is not the type of experience we seek to provide. We would like nothing more than to resolve this situation as soon as possible. Please contact us at your convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 03, 2022

They have good customer service and always available on time whenever when you call them More

by dconway53
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angelica
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Jun 06, 2022 -

Beck & Masten Buick GMC South responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 02, 2022

I called a day ahead to set up a oil change. 9:20 was the time it aas scheduled for, my son left after 12 when it was finally done. They didn’t have the oil filter in stock (the truck wasn’t a C More

by JOHNSON.ROSIE409
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gaby Cano
Report | Print
Jun 03, 2022 -

Beck & Masten Buick GMC South responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 02, 2022

Tanner was an awesome sales person and made sure we had everything we need and keep us informed the whole time More

by JHELSTROM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hannah Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 01, 2022

The communication was lacking and took much longer than anticipated. But it was fixed and looked good after completion More

by Kclee2125
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward - Service
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Jun 03, 2022 -

Beck & Masten Buick GMC South responded

Thanks for your great review, Kclee2125. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 01, 2022

I was received very nicely and the lady helped me out with everything that I needed. More

by NOELIA.ADRANDE77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosy
Report | Print
Jun 03, 2022 -

Beck & Masten Buick GMC South responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 01, 2022

Bad communication, did not complete items appointment was scheduled for, and didn’t let me know. More

by VGH6483
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Don’t know service person’s name, HE didn’t give it
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Jun 03, 2022 -

Beck & Masten Buick GMC South responded

VGH6483, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Beck & Masten Buick GMC South does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 01, 2022

Friendly staff, makes you feel like family, great attention with the customers, Jose as a salesman is great More

by TONY_USA96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Cuellar
Report | Print
Jun 03, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for your feedback, TONY_USA96. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with Jose. Please let us know if we can ever help you in the future. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 01, 2022

Service personnel was great and the work was well done. Rosey the service person that has helped us since we bought the car and is very thoughtful. Thank you More

by RAYOOKIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Report | Print
Jun 03, 2022 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Rosey was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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