Beck & Masten Buick GMC South

Fake advertisement no contact from dealer poor experience failure to follow up will never recommend dealerships. failure to follow up will never recommend dealerships. More

Not enough advisors to assist customers. I had to ask for vehicle update because I was never called after 2hr for oil change. David was helpful however he needed assistance which was not off I had to ask for vehicle update because I was never called after 2hr for oil change. David was helpful however he needed assistance which was not offered by other employees in the service area. More

Awesome and friendly customer service. Monty was our salesman and he did a great job in aiding us with our purchase. Thank you. Monty was our salesman and he did a great job in aiding us with our purchase. Thank you. More

They make sure that the customer leaves in a happy n good mood thanks for y’all service mood thanks for y’all service More

Service advisor was not that knowledgeable and the service was not fully completed with computer warnings still notifying me service was needed. service was not fully completed with computer warnings still notifying me service was needed. More

Efficient timely courteous friendly but didn’t detail my car I thought when I bought it I was told it would be detailed with service but maybe not It would be nice thiufh car I thought when I bought it I was told it would be detailed with service but maybe not It would be nice thiufh More

Amazing sales man we had the pleasure to be served by Fernando great kid ...will definitely go back with him for our next purchase Fernando great kid ...will definitely go back with him for our next purchase More

Our salesman Willie always makes our experience fun and easy. The staff is very friendly and helpful. When we had an issue with our previous vehicle, the service department was super friendly especially Ga easy. The staff is very friendly and helpful. When we had an issue with our previous vehicle, the service department was super friendly especially Gaby. She took care of us from beginning to end and she made it so easy for us. Very satisfied with Beck and Masten and all their staff. More

This was my 1st time at the dealership, so I’m a bit surprised and disappointed with my experience. Especially, because my husband bought his truck from this location and has never voiced any complaints surprised and disappointed with my experience. Especially, because my husband bought his truck from this location and has never voiced any complaints about the service department. The positives of my experience was the lady service rep and that lunch was provided for my daughter and I while we waited. However, the negatives far outweigh that! My appointment was at 11am, so I was about 5 minutes early. Upon checking in, I was told that I’d have to wait an additional hour because the filter was one they didn’t keep in stock, had to order, and go pick up. This was the same filter that the rep G said he would order when the appointment was scheduled. My wait was really long, 3 hours in total. Then to top it off, at checkout I was told by the service rep that the service manager said that I couldn’t bring my vehicle back to the location because the expense of my oil and make of car was too much to cover. All of which is included in my Advantage plan that is included when I made the purchase in November 2021. When I purchased my car/SUV, I was told that I could get my car needs handled at either location because it was the same dealership. I walk to my truck then notice that it wasn’t washed. Where’s the courtesy? After 3 long hours, I didn’t have the energy or time to complain because I had another appointment at 3pm in the Medical Center. More

Excellent service haven't been too good but Katie in express was outstanding, quick service and repair express was outstanding, quick service and repair More