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Beck & Masten Buick GMC South

Houston, TX

Overview
Employees
Reviews
Vehicles
4.6
2,978 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,978 reviews

January 10, 2022

I have been to other Buick dealership this is the best service I have experienced with Buick . I will always bring my car here never going anywhere else . More

by Thessa.boudreaux
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward
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Jan 12, 2022 -

Beck & Masten Buick GMC South responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 10, 2022

Irma and tanner help out pretty good and to promise to do what they say More

by VELASQUEZ.FEDERICO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Irma
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Jan 12, 2022 -

Beck & Masten Buick GMC South responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 09, 2022

Great customer service n quick work on my vehicle have great waiting room for customer More

by Isidro Rodríguez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
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Jan 11, 2022 -

Beck & Masten Buick GMC South responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 09, 2022

The Service department didn’t provide the normal quality of service I am use to receiving More

by kennyf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gaby Cano
Report | Print
Feb 11, 2022 -

Beck & Masten Buick GMC South responded

It appears the impression you received during your recent visit at our dealership does not reflect our standards of customer service. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss this issue in more detail, please give me a call so we can work toward a resolution. Your satisfaction is of the utmost importance. Thank you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 08, 2022

Tanner and the entire staff were efficient, knowledgeable, and friendly! I would highly recommend Beck and Masten Ford to anyone looking for new cars! More

by LHOEFFKEN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Fencher , Mohammed Qureshi, Frank Nolden
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Jan 10, 2022 -

Beck & Masten Buick GMC South responded

We cannot thank you enough for your wonderful review of Beck & Masten Buick GMC South and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 08, 2022

Ready for me when I arrived. Completed scheduled service within predicted time frame. Thank you More

by jmalvarez0822
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karla was excellent and helpful
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Jan 10, 2022 -

Beck & Masten Buick GMC South responded

We are pleased to hear your experience was smooth from start to finish, especially that it felt more like “a discussion, not a negotiation.” We’re eager to assist you with every aspect of your automotive inquiries in the future. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 08, 2022

M. Asencio is very professional and worked diligently to get me in a vehicle of my choosing. More

by MAINIDEA89
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ms. Asencio
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Jan 10, 2022 -

Beck & Masten Buick GMC South responded

MAINIDEA89, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 06, 2022

They where very pushy! When asked to be given more time to think about it, they started to push more offer and deals that where not possible at the beginning. It got to the point where i knew “no” wasn’t a More

by GAYEKERZARATELONA
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jorge Gomez
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Jan 06, 2022 -

Beck & Masten Buick GMC South responded

We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact me so we can address and remedy your concerns. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 06, 2022

Spite the problems and delays on waiting for parts. I understood it wasn’t the teams fault. The service team made efforts to really pull through in returning my sierra. More

by Katherine Kelley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew service rep and Daniel Woods Mgr
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Jan 07, 2022 -

Beck & Masten Buick GMC South responded

Thank you for your feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle or would like to discuss anything further. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 06, 2022

no customer service when approaching the counter. i have to look for help.....finally i found one. More

by jamie_trinh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Manny Escalon, Gaby Cano, Deanna Andrews
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Jan 06, 2022 -

Beck & Masten Buick GMC South responded

Jamie, it seems as if we fell short of our standards during your visit and we would like to do what we can to remedy the situation. Please reach out to us so we may begin to move forward in a positive direction. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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