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Beck & Masten Buick GMC South

Houston, TX

4.6
2,977 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,977 reviews

September 07, 2021

My experience was superb! Jose, and the rest of the team is amazing. I’ve make lifelong friends there. The faculty looks amazing and the staff isOutstanding. More

by Terry A
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Gomez
Sep 09, 2021 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

September 06, 2021

Our sales lady was nice and made the process really easy. Our fiancé guy Earl really impressed me with the stuff we got and it was a fast More

by KIMBERLY5682
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Earl
Sep 08, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

September 06, 2021

Got me in and got me out very quickly with great customer service. Even washed my truck and brought it out looking like it was brand new More

by DWGRAYSON
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Hannah Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gaby Cano
Sep 08, 2021 -

Beck & Masten Buick GMC South responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

September 05, 2021

Making an appointment online was easy, and I was in and out in reasonable time. That which could be done that day was done, and the necessary part was ordered to address the item that required a replacemen More

by RALPH24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Sep 07, 2021 -

Beck & Masten Buick GMC South responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

September 05, 2021

I appreciate all those in the service department but especially Rosie! She makes sure her customers are taken care of and. Work is done properly! More

by sylviaspradling
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Sep 08, 2021 -

Beck & Masten Buick GMC South responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Rosie does for Beck & Masten Buick GMC South and our customers. Hope to see you again soon! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

September 04, 2021

sellers and financing department lie at the end of the deal, they are not honest, I not recommend this place, I buy gap insurance and some one cancel and never told me More

by SIGNACIO89
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Fernando, Toby Ohnesorge, Mohammed Qureshi
Sep 14, 2021 -

Beck & Masten Buick GMC South responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

September 04, 2021

Service techs were helpful and very cordial. Work was done expediently. Vehicle was ready In a timely manner.service to the vehicle up to par. More

by PATSESSION
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Manny Escalon, Gaby Cano
Sep 07, 2021 -

Beck & Masten Buick GMC South responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

September 03, 2021

I am very pleased with d service I get at Beck and Masten been coming here since 2012 when I first got my GMC Terrain. Everyone is very nice and make u feel welcome. Plus I love d coffee More

by Carmen gomez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Sep 03, 2021 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

September 03, 2021

Gaby did a good job on getting my truck fixed and explained what the problem was and how they fixed it . I am completely satisfied More

by Lermac13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Sep 03, 2021 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

September 02, 2021

All the staff was great from Andrew to a female service advisor I did not get her name was able to do my paperwork. Exceded my expectations More

by Mauriciotsr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew - service dept, Rosie Hernandez, Manny Escalon
Sep 03, 2021 -

Beck & Masten Buick GMC South responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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