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Beck & Masten Buick GMC South

Houston, TX

4.6
2,971 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,971 reviews

August 19, 2021

My experience with the service department was great and I will continue to bring my vehicle to them. Gabby was great and kept me updated on the progress of my vehicle! More

by coachayers2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Aug 20, 2021 -

Beck & Masten Buick GMC South responded

Thanks for the great feedback! We're very happy that Gabby was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 19, 2021

They were very attentive, and really try to get you the best deal possible. I would recommend them to anyone who is in the market for new truck More

by MYERS.RODNEY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Nolden
Aug 20, 2021 -

Beck & Masten Buick GMC South responded

Rodney, thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 19, 2021

It’s always a pleasant experience every time I go there. The customer service is impeccable, someone is always there to help you in any way they can. More

by REVAGARRISON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
Aug 20, 2021 -

Beck & Masten Buick GMC South responded

Reva, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 19, 2021

Best of all, great service clean place I love this place Best of all, great service clean place I love this place and blessings to all Beck and Masten family when are the cookies coming back ?? More

by RHERNANDEZ29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Aug 20, 2021 -

Beck & Masten Buick GMC South responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 18, 2021

friendly and Jason Ruppert was off the chain. I really like his style. I didn't like the process per day, y'all need to be upfront with all the numbers and documentation. Jason was having a hard time to g More

by Daniel V
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Ruppert, Kay, Gaby Cano
Aug 19, 2021 -

Beck & Masten Buick GMC South responded

Daniel, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 18, 2021

I choose Beck and Masten because I bought a used truck there and have been doing my service there ever since. Gabby in service is the best. She is the reason I continue to visit beck and masten south More

by FEWOX79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Aug 20, 2021 -

Beck & Masten Buick GMC South responded

We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 17, 2021

Their employees broken a part and never paid me 😡🤬😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡bad service customer and I won't back that branch wait for more the 30minutes. Npo More

by Sandra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rosie Hernandez
Aug 18, 2021 -

Beck & Masten Buick GMC South responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 16, 2021

My salesman Anthony Alvarez is top notch and on his game, made my buying experience very easy. Our finance process was easy, painless and overall smooth. More

by Mach1guy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2021 -

Beck & Masten Buick GMC South responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 15, 2021

Earl and Camillo gave us excellent customer service and are very friendly. Even in short notice they went above and beyond to take care of us, truly they are asset to the company. Definitely would come bac More

by kdalphonse
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Camillo
Aug 18, 2021 -

Beck & Masten Buick GMC South responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

August 14, 2021

It was a very pleasant experience, I loved my sales person, sharlene, very polite and helpful, she was great at helping us and made the process smooth. More

by ADILENE_RDZ1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharlene ricketts
Aug 17, 2021 -

Beck & Masten Buick GMC South responded

Adilene, thank you for your kind words and congratulations on your new car! We are very happy to hear that it was a smooth process for you as we know buying a car takes time out of your day. Enjoy your new car! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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