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Beck & Masten Buick GMC South

Houston, TX

4.6
2,978 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,978 reviews

July 09, 2021

Quick and fast service very friendly. Handled all my questions I had If and didn't pressure me to buy any of the service we'll be back More

by MR.IDLEBIRD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gina Saez
Jul 09, 2021 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 08, 2021

Excellent service! It was a quick and painless experience! The salesman Chris Dominguez was awesome he was very knowledgeable about the vehicles and even bought me dinner!! More

by COJ25974
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Dominguez
Jul 09, 2021 -

Beck & Masten Buick GMC South responded

Thanks for allowing us to help you. It is great to hear that you had such a positive and fulfilling dealership experience. We look forward to working with you or anyone you might send our way in the future. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 08, 2021

Not satisfied with the service my car was given. I still hear the noise the car was making before I took it in for service More

by MC5158
Quality Of Work
Recommend Dealer
No
Employees Worked With
Gaby Cano
Jul 09, 2021 -

Beck & Masten Buick GMC South responded

We appreciate you taking time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact me so we can address and remedy your concerns. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 08, 2021

All trucks are too expensive this prices are crazy I recommend not to buy trucks right now , the only reason I’m buying is because I really need that truck More

by SORTOMARCO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Morelli
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard wolf, Reputation .com
Jul 09, 2021 -

Beck & Masten Buick GMC South responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to work with you again in the future. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 08, 2021

The wrong part was delivered and 3 hours of my time was wasted. I was not given sufficient communication and I do not feel I was treated well as a customer. More

by caseyb.crittenden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gaby Cano
Jul 09, 2021 -

Beck & Masten Buick GMC South responded

Casey, we want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 07, 2021

They had Good service. Have Quick response to questions. The Knowledgeable staff was helpful. Service was completed in a timely manner and done professionally. Great experience More

by FLO380
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marisol
Jul 09, 2021 -

Beck & Masten Buick GMC South responded

Thank you for writing this fantastic review. It is of utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 07, 2021

The staff and service personnel were very helpful and curtious.It was a very good experience.The service was prompt and very professional everything was great. More

by BWISNOSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
Jul 09, 2021 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you. Please let us know if we can help you with anything else, thanks. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 07, 2021

Chris Dominguez was great in listening to my wants and needs! He found the right vehicle for me that fits perfect in my garage! Go see him for your vehicle needs! More

by Chris Dominguez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Escalon , Reed Vyrostec
Jul 09, 2021 -

Beck & Masten Buick GMC South responded

We love hearing about customers that have a terrific experience. We are proud that you chose our dealership. Please feel free to contact us if you have any questions on your vehicle. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 06, 2021

Great Customer Service and people were really friendly. I found a car in no time. More

by Carlos
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Cuella
Jul 07, 2021 -

Beck & Masten Buick GMC South responded

Carlos, thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

July 06, 2021

Awesome team to work with!! Found the truck I was looking for in this challenging market More

by kozicolt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tanner
Jul 09, 2021 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to write this 5-star review. We strive to provide courteous service to all our guests and are glad to hear that we helped you find the car you were looking for. Please keep us in mind for your future auto needs, as our team is always here to assist you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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