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Beck & Masten Buick GMC South

Houston, TX

4.6
2,978 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,978 reviews

June 12, 2021

Love my vehicle , thanks to gorge and willie that helped my husband to find a vehicle for me .. the process was easy and fast . 100% happy More

by Sergio
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wliie , Jorge Gomez
Jun 14, 2021 -

Beck & Masten Buick GMC South responded

We cannot thank you enough for your wonderful review of Beck & Masten Buick GMC South and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 12, 2021

Very efficient and knowledgeable service personnel. The mechanics do a great job and the vehicle is always cleaned and washed afterwards. Service personnel keep you advised on progress of the work. More

by jerwindh60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez, Manny Escalon
Jun 14, 2021 -

Beck & Masten Buick GMC South responded

We are glad to hear you enjoyed your recent visit to our service department. At Beck & Masten Buick GMC South we believe clean cars make happy customers and are pleased to hear you appreciated your free car wash! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 12, 2021

Miss Rosie was nice helpful got things done in a timely manner she tell me informed on what was going on with my vehicle all right More

by ERICAIVORY7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Jun 14, 2021 -

Beck & Masten Buick GMC South responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 11, 2021

My experience purchasing 2021 Acadia was wonderful and I am very happy. I had purchased multiple vehicles from Ada and Mohammed in the past and every time it’s easy and amazing experience.    I Would like More

by Umair Muqeet
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ada Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mohammed Qureshi
Jun 14, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 11, 2021

Experience at beck and masten was excellent. I had one Experience at beck and masten was excellent. I had one goal that day and that was to drive out with a new vehicle. Goal accomplish with the excellent More

by JORGEPEREZJR85
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monty Broughton , Mohammed Qureshi
Jun 14, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 11, 2021

Took my vehicle the first time with a complaint of my ac not cooling after a few days once warranty approved it supposedly got fixed however I had to take it back because I immediately knew upon pick up tha More

by cdominguez3817
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Andrew
Jun 15, 2021 -

Beck & Masten Buick GMC South responded

We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 11, 2021

I drop my vehicle off on Wednesday and I told her that I cannot leave it for the weekend she did not communicate with me More

by Adrian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rosie Hernandez
Jun 11, 2021 -

Adrian responded

Lack of communication

June 10, 2021

Great service. Andrew got my truck in and out with an Uber to and from work. He made it pretty painless. He even got some extra work done for me.Thank you More

by jason.bludworth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
Jun 14, 2021 -

Beck & Masten Buick GMC South responded

Jason, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 10, 2021

My sales lady was great and the finance guy was professional and kind. thank you for good experience. My sales experience was pleasant and easy. They got me out in a couple hours. Once again thank More

by BELLA2468
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny , Mohammed Qureshi
Jun 14, 2021 -

Beck & Masten Buick GMC South responded

Thank you for your feedback and recommendation. It's fantastic to know that we were able to make your purchase incredibly easy and quick. We look forward to working with you or anyone you might send our way in the future. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 09, 2021

We never had a great experience with a dealership before and this one was way above our expectations. Our sales person, Ralph was awesome and went above and beyond to meet our needs. Right now he’s working More

by ADAVIS32
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hannah Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralph, Shannon Eiler
Jun 14, 2021 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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