Beck & Masten Buick GMC South

I am shocked at the unprofessional and unethical conduct the dealership at multiple levels. I was invited to visit via online inquiry by RAFAEL BENAVIDES but the advertised price was not honored by forcing the dealership at multiple levels. I was invited to visit via online inquiry by RAFAEL BENAVIDES but the advertised price was not honored by forcing me to buy paint protection, nitrogen air and tracker raising the price 20%. I refused and left, but was contacted early the next morning by the Sales Manager JORGE GOMEZ offering fair terms. After agreeing on the details I received a signed offer from JORGE GOMEZ. As the salesman took my details and was working on the transfer/delivery details. He calls me late in the afternoon to tell me that the car was just sold to someone else and it was out of his hands and there was nothing he could do. JORGE GOMEZ didn't bother returning my multiple calls either. More

Poor communication every day my truck was there I have to call to verify if anything was being done they kept it for three days half of the issues were not resolved they claimed did they contacted my warrant call to verify if anything was being done they kept it for three days half of the issues were not resolved they claimed did they contacted my warranty and the work was denied I called my warranty they said the claim was never met made in the past I have took my vehicle there they have done little damage to it so I gave him the benefit of the doubt this last time but the end result was poor I will never take my vehicle back there for service or purchase a vehicle from them More

Failed to honor web pricing on exact truck. Forced to buy security package which was already installed. Found out it takes 30 seconds to completely remove. Asked them to match the $2k better web deal and the security package which was already installed. Found out it takes 30 seconds to completely remove. Asked them to match the $2k better web deal and they refused. But admitted they thought i overpaid by only $800. This is shady business from the 1980's. I thought dealerships had improved. I have purchased 5 vehicles in the past 5 years with good results. Shocked that this dealership is rin this way. Bob Koelling Austin TX More

Worst service department ever!. I get there to my appointment my advisor Franny is to busy doing her make up to help me. A young man that is training helps me. I leave to go to work. I DONT hear back appointment my advisor Franny is to busy doing her make up to help me. A young man that is training helps me. I leave to go to work. I DONT hear back from Franny or anyone all morning. I text at 12 no answer. I call at 2 and after being on hold for about 5 minutes Franny gets on the phone and tells me they are just now pulling in my vehicle. She tells me I should hear from her in 1 hour. Never heard back from her. I do text and call for updates. She's to busy to take my call and never replies to messages.. I call at 4 and someone tells me she will call me back. She has the man that was training call me at 5:05 to tell me the warranty department is closed and they can't work on my vehicle till Monday when they are open. I ask to speak to a supervisor. Josh I believe was his name tells me he apologizes "someone dropped the ball" they knew what was wrong with my vehicle since 11am. He told me that Franny was supposed to call the warranty at 11 when she received the diagnostic from the technician. She never did. So then I'm stuck with my vehicle not being fixed. There was nothing done to my car. I was needing a oil change, cabin filter change, air filter and a flush. They had my vehicle all day and didn't do a single thing to it. WORST experience ever. I will NEVER take my car there again nor will I purchase a car there. This dealership has lost my business. I think they really need to train their employees to follow through with the customers request from start to finish. They also need to learn how to provide good customer service. I knew it was going to be a disaster the moment I walked in and the advisor I was scheduled with was to busy to help me because she was putting on her make up. I asked to speak to Manny and he couldn't talk to me either because it was his last day. More