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Beck & Masten Buick GMC South

Houston, TX

4.6
2,977 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,977 reviews

June 08, 2021

Great ongoing service through the entire new car buying process. Orlando and Rolando were very helpful. The financial representative was great and quick. Thank You!! More

by JTAMAYO80SGIRL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rolando Cano - Awesome!!!, Mohammed Qureshi, Orlando Pasasin
Jun 10, 2021 -

Beck & Masten Buick GMC South responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 08, 2021

Marco was awesome in helping us and I can’t leave out Mo. Mo has always been so great to us. Third vehicle purchased there. More

by MARTHAG193
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Alvarez, Mohammed Qureshi
Jun 10, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 07, 2021

I was not sure if I would receive good service. But I was wrong! Every time I’ve been there I have received GREAT customer service and not to mention the mechanics are awesome! Thank you Ray! More

by DKJHTX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Jun 10, 2021 -

Beck & Masten Buick GMC South responded

Larry, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 07, 2021

Great Service . Explain what I was going to need done in the near future. Manny keeps the service going. Keep up the great work. Thank you More

by LARRY.HODSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elyza Sanchez
Jun 10, 2021 -

Beck & Masten Buick GMC South responded

Larry, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 07, 2021

I've been buying cars at this dealership for several years and when I need service work, Rosie Hernandez has always treated me in an upmost professional manner. More

by Ricardo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Jun 10, 2021 -

Beck & Masten Buick GMC South responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 06, 2021

Nice dealership. 👌🏼Awesome salesman!I appreciated the Nice dealership. 👌🏼 Awesome salesman! I appreciated the exceptional service & the great price. I would definitely recommend people to this locat More

by ITSRYANCRONE.12
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Dominguez
Jun 09, 2021 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 06, 2021

Irma was amazing. She was patient with my questions and made the time we spent at the dealer minimal. The only thing that had to be done was value of our trade and sign papers. More

by CATHYBOZEMAN723
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Irma Rogers
Jun 09, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for sharing your experience with us. We're happy to hear you were able to find what you were looking for, including fantastic customer service from our team. Thank you for choosing us for your automotive needs and we look forward to working with you again in the future. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 06, 2021

I just want to say this location. Beck and master are the best the people there the staff are amazing and very helpful. Ada and Orlando did an amazing job . I they help me find what I was looking for and the More

by L.CARPINTEYRO06
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ada Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Orlando Pasasin
Jun 09, 2021 -

Beck & Masten Buick GMC South responded

Thank you for the glowing review. We take pride in our customer service and do whatever we can to have our customers leave happy. Take care. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

June 06, 2021

I didn’t appreciate the lack of communication. I had to call each time to check on the status of my vehicle and never received response from a questions. Very disappointed More

by Regnig63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rosie Hernandez
June 06, 2021

Absolutely Amazing. Andrea and Willie, we’re truly instrumental in getting this deal done. Professional and committed to assisting me with my purchase. Thank you. More

by homesbytyrone
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mr. Willie and Andrea.
Jun 09, 2021 -

Beck & Masten Buick GMC South responded

Thank you so much for sharing your experience with us. We're happy to hear you were able to find what you were looking for, including fantastic customer service from our team. Thank you for choosing us for your automotive needs and we look forward to working with you again in the future. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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