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Beck & Masten Buick GMC South

Houston, TX

Overview
Employees
Reviews
Vehicles
4.6
2,957 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,957 reviews

November 17, 2020

Great experience with Wayne Brown. Very abdicated gentleman that will help on any possible way and deliver quality of service.Great truck selection. Great team to work with. More

by Luis_acuna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Brown
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Nov 19, 2020 -

Beck & Masten Buick GMC South responded

Thanks for allowing us to help you. It is great to hear that you had such a positive and fulfilling dealership experience. We look forward to working with you or anyone you might send our way in the future. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 17, 2020

We are very happy with the service that we got on my Enclave. Rosie is always great and takes care of us when we come in for service. More

by FREYA1112
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
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Nov 19, 2020 -

Beck & Masten Buick GMC South responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 17, 2020

Ada was very professional and listened to what we wanted. She was very nice and helpful. She quickly addressed any questions and concerns we had. More

by SILV.RIOJAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ada Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamie Ward
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Nov 19, 2020 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that Ada made sure your concerns were addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 17, 2020

Anthony is always top notch! Best service and loving my new ride. Anyone looking for a GMC this is the place to go! Third Yukon with Anthony and won’t shop anywhere else. More

by EKM1382
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Beck
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Nov 19, 2020 -

Beck & Masten Buick GMC South responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 15, 2020

Wasn’t so happy about the service / warranty either . Couldn’t wash my truck after being in the shop for 6 days I don’t think I would be purchasing another vehicle from here . More

by jzarate87
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jamie Ward
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Nov 18, 2020 -

Beck & Masten Buick GMC South responded

Hi there, we regret to hear that you are displeased with your recent experience with us. We would like an opportunity to make this up to you. If you are willing, please reach out to us so we can work towards a resolution. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 15, 2020

Very satisfied with the service. Were able to fix my truck in no time. Definetaly will be reffering my friends to you guys. Thank you More

by Lvillegas70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez, Jamie Ward, Manny Escalon
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Nov 18, 2020 -

Beck & Masten Buick GMC South responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 14, 2020

Knowledgeable, great customer service, easy to schedule, approachable, and great inventory while you wait! I will continue to go to Beck and Masten South! Many thanks. More

by CiscoJay
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Report | Print
Nov 17, 2020 -

Beck & Masten Buick GMC South responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 14, 2020

Enjoyed working with Nora to service my vehicle today, she took care of all of my needs today, and kept me updated on the whole process. Impressed on how she handles multiple customers at the same time. More

by Valued Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nora
Report | Print
Nov 17, 2020 -

Beck & Masten Buick GMC South responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! We are open and here to assist you with your automotive needs during this uncertain time. Please visit us at https://www.beckmastensouth.com/ for more information. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 14, 2020

Keep my truck for days and did nothing to it Had me bring my truck back in for a second time and care for three more days and did nothing to it More

by tjguerra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jamie Ward
Report | Print
Nov 18, 2020 -

Beck & Masten Buick GMC South responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 13, 2020

Ena Pasasin was amazing salesperson . Finance man Marco was a horrible experience. He lied to me about service contract requirements. Won’t ever go back. More

by JDMM_11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ena Pasasin
Report | Print
Dec 31, 2020 -

Beck & Masten Buick GMC South responded

Your feedback has been forwarded on to our team and we are currently looking into this matter. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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