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Beck & Masten Buick GMC South
Houston, TX
2,947 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
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Showing 2,947 reviews
January 11, 2019
Poor beyond poor customer service!!!!!!! Rosie Hernandez, very poor customer service, no knowledge ,facts, information, and skills acquired by a person through her experience of work. She too Rosie Hernandez, very poor customer service, no knowledge ,facts, information, and skills acquired by a person through her experience of work. She took almost a whole week to get back with me about my car. Then lost my keys to my car an wanted to charge me money when I had warranty. When I should have had a renter car they did not give me one. My car has been in the shop 3 times already in less then 2 months. From a 0-10 I would rate it a -0 from my experience. More
by Janice 2006
Employees Worked With
Rosie Hernandez
November 01, 2018
This place is a joke I started a deal with Kelsey Garland and Chris Dominguez on Monday the 29th, I had spoken to Kelsey over the weekend about what I was looking for and I started a deal with Kelsey Garland and Chris Dominguez on Monday the 29th, I had spoken to Kelsey over the weekend about what I was looking for and had given her my information and the details about my trade in. I had texted Kelsey prior to leaving my house on Monday (which I live an hour away from the dealership) I told her I was on my way and it would take me an hour to get there. I got there shortly after 12 and she wasn't there and had gone to lunch and I waited 45 minutes for her to return. When we started working the deal the price of the truck I was looking at went up 2,000 dollars than it was listed online for, it was explained to me that because I didn't have a current lease I lost 2,000 in rebates. They never took a dollar of their price of the truck I was interested in. So I had them see what kind of interest rate I could get through them to find out my payments. At that point I was told because I was a full time student that I couldn't be on the loan and my co-signer would be the only one on the loan. I told them I wouldn't buy the truck if I couldn't be on the loan, shockingly minutes later they called the bank and magically I was able to be on the loan with my co-signer. While that was going on I called the General Manager at the Ford store that I used to sale cars from and asked him about this new law that supposedly was passed not allowing people with no income being able to be on the loan, he told me he had never heard of such a law existing. I had asked for the keys to my personal vehicle back multiple times and they wouldn't give them back to me, and all I wanted to do was sit in my truck and charge my phone during my 5 hour wait time that accomplished nothing. I ended up going home with my truck. I called the next day to get a buyers order so I can go get my own financing from my bank. I didn't receive the buyers order until that afternoon well after banks had closed for the day. On October 31th I had started the process to get my loan completed, but the bank was having problems with their servers and couldn't process the loan that day. November 1st I had gotten my loan done and signed everything with them and had gotten the check to purchase the truck from Beck and Masten I called Chris Dominguez and told him I was on my way to get the truck, he told me the price had changed because it was a new month. Needless to say I didn't not buy the truck from this dealership nor will I ever recommend this place to anyone or recommend either one of the sales representatives Kelsey Garland or Chris Dominguez. I was treated so unprofessionally it's unreal. I'm 32 years old and have owned over 30 vehicles and this is by far the worst experience I have ever had. I have also reported the company to the Better Business Bureau for failing to uphold their end of the deal. More
by sdfasdfasdfasdf
Employees Worked With
Chris dominguez and kelsey garland
October 11, 2018
Excellent customer service!! I drove all the way from San Antonio to Houston to buy my 2018 Traverse and was really amazed with the excellent service I received at Beck and Masten I drove all the way from San Antonio to Houston to buy my 2018 Traverse and was really amazed with the excellent service I received at Beck and Masten South .Especially from Rafael! Very professional and helpful. He's a salesman that does not pressure you at all and always looking out for you. Would definitely recommend him! More
by Traverseguy123
Employees Worked With
Rafael Benavides
September 24, 2018
Appointment Don't make and appointment! It's useless!! Unprofessional ladies working at front desk. I wish Rose was still working there but I guess she had to mov Don't make and appointment! It's useless!! Unprofessional ladies working at front desk. I wish Rose was still working there but I guess she had to move on as well. More
by Cathy
Employees Worked With
Manny Escalon
September 17, 2018
Great to work with Hands down the best experience buying a vehicle we have ever had. Great price and super friendly service after the sale. Don't even think about buying Hands down the best experience buying a vehicle we have ever had. Great price and super friendly service after the sale. Don't even think about buying from anyone else. More
by Adam N
Employees Worked With
Jason Beck
September 17, 2018
Excellent assistance on getting my vehicle Very excellent service I went in for one vehicle for myself and left with two vehicles one for me and my wife excellent service visit and ask for Raf Very excellent service I went in for one vehicle for myself and left with two vehicles one for me and my wife excellent service visit and ask for Rafael More
by Steven
Employees Worked With
Rafael Benavides
July 11, 2018
MERCI8-A Franny is Great! Goes to great lengths to please customer; exhibits excellence in establishing trust in her capabilities. Service Manager exhibited I Franny is Great! Goes to great lengths to please customer; exhibits excellence in establishing trust in her capabilities. Service Manager exhibited INSIGHT RE my preferences. That's extraordinary for GOOD REASON: UNCOMMON. More
by janluv21
Employees Worked With
Cashier: MELISSA
July 11, 2018
GABY IS GREAT! GREAT DIRECTION, STRAIGHT FORWARD AND KNOWLEDGABLE ABOUT REPAIRS. I ENJOY EVERY SERVICE I HAVE WITH HER HELP. SHE ALWAYS HAS MY BEST INTEREST AND LIST GREAT DIRECTION, STRAIGHT FORWARD AND KNOWLEDGABLE ABOUT REPAIRS. I ENJOY EVERY SERVICE I HAVE WITH HER HELP. SHE ALWAYS HAS MY BEST INTEREST AND LISTENS TO MY CONCERNS COMPLETELY. More
by Dmon
Employees Worked With
Gaby Cano
June 25, 2018
Honest & Professional After a bad experience at another dealership, we were gun shy and reluctant to move forward with another dealership experience. We were so grateful fo After a bad experience at another dealership, we were gun shy and reluctant to move forward with another dealership experience. We were so grateful for Rafael’s professionalism and knowledge as he assisted in helping us buy our first truck. He made us feel like VIP buyers and his honesty and transparency was so appreciated. We are sending our daughter and her fiancé to Rafael.... we are confident he’ll take care of them in their search for a vehicle. More
by Joe&Danie
Employees Worked With
Ricardo Garza, Rafael Benavides
June 22, 2018
Purchasing our Tundra From the very beginning through text, and telephone conversation, to meeting, and ultimately making the decision to purchase. Our experience was top n From the very beginning through text, and telephone conversation, to meeting, and ultimately making the decision to purchase. Our experience was top notch, and our salesman, Raphael, was nothing but helpful. Answering any question we may have had, and giving us some insight about himself on a personal level, we were made to feel comfortable from the second we stepped onto the lot. We highly recommend this dealership, and furthermore highly recommend Raphael as a salesman who is 100% honest, and helpful. More
by Valdezj1977
Employees Worked With
Ricardo Garza, Rafael Benavides
