Beck & Masten Buick GMC South

Raphael was a very great sales rep. We came to Beck and Masten because we seen a Honda on line. He told us he would have the car on his lot in 40 minutesand h was a very great sales rep. We came to Beck and Masten because we seen a Honda on line. He told us he would have the car on his lot in 40 minutesand he delivered. Within hours he had closed the deal and everything went super smooth. Thank you Raphael our experience was great! More

Great inventory. Great people Purchased a 2015 Buick Regal with help from Rafael. He’s honest and willing to go the extra mile for his customers. He made sure the car was thoroughl Purchased a 2015 Buick Regal with help from Rafael. He’s honest and willing to go the extra mile for his customers. He made sure the car was thoroughly detailed and even added a few bells and whistles. The staff there is friendly, professional and polite. Can’t go wrong purchasing a used vehicle from here. The prices will draw you in but, the staff make buying simple and not stressful. No buyers remorse here! Do yourself a favor and get down there now!! More

Outstanding Me n my family went to 4 different dealerships prior to going to beck n masten. All 4 of those experiences were awful and discouraging. We have always Me n my family went to 4 different dealerships prior to going to beck n masten. All 4 of those experiences were awful and discouraging. We have always passed by beck n master and loved the inventory we seen. We decided to go and just try and see what happens. We pulled in and not even 10 yards within the driveway there was Rafael (our sales rep) waiting to help us on a golf cart. We weren't sure if we would qualify or not. Rafael went above and beyond to help us. He let us know our different options and what would be best for us. He made us feel like we were part of the beck n masten family. I would also like to extend a big thank you Carlos Contreras (financial manager) for helping us close the best deal for us. Beck n masten is truly the best. I would definitely recommend everyone to go. Thank you so much from me and my family. More

Awesome !!!!! I came in and out ! The girls there are super nice and great customer service ! They were really helpful and friendly. I recommend everyone to come by I came in and out ! The girls there are super nice and great customer service ! They were really helpful and friendly. I recommend everyone to come by More

Amazing customer service! This was an amazing first visit to this dealership. Not only was the facility spotless clean, the staff was absolutely fantastic! Everyone. Everyon This was an amazing first visit to this dealership. Not only was the facility spotless clean, the staff was absolutely fantastic! Everyone. Everyone was helpful and friendly and always had a smile on their face. I must say Ilse and Melissa both made my day with the excellent service they provided. And the service guys get your vehicle IN and OUT in no time. I will surly be bringing my Truck back to this location!! Great job Beck & Masten South More

Service Department-Gaby I keep returning to this particular dealership because they treat you like family. I would like to thank Beck & masten for having great professionals I keep returning to this particular dealership because they treat you like family. I would like to thank Beck & masten for having great professionals working for them, especially Gaby. Gaby has been working with me since the first day that I took my truck for a simple oil change. The recommendations are great and the service are on point. I recommend anyone with a vehicle to come and get taken care of like a family member. Price wise, well they help you with everything they can to save you money. Thank you! More

Purchased extended warranty from Karla. Joshlyn processed payment. Gaby took vehicle in for service. Excellent service. Facility was clean and staff was professional. Will visit from Karla. Joshlyn processed payment. Gaby took vehicle in for service. Excellent service. Facility was clean and staff was professional. Will visit again More

Great service A very comfortable place to wait for oil changes or any car sevice to get done at good pdople really recomend for future car buyers A very comfortable place to wait for oil changes or any car sevice to get done at good pdople really recomend for future car buyers More

service was good Good service. friendly, was in and out fast. price was good. workers were helpful. my second care at this dealer ship. will come back again Good service. friendly, was in and out fast. price was good. workers were helpful. my second care at this dealer ship. will come back again More

Rafael was fantastic...the dealership, not so much I tried for 8 days to get someone from Beck & Masten to contact me back regarding a truck for my son. I called, emailed, submitted an inquiry online, I tried for 8 days to get someone from Beck & Masten to contact me back regarding a truck for my son. I called, emailed, submitted an inquiry online, sent in an offer, responded back to Crystal Soto (who sent the first response to my internet inquiry), even circled back with Crystal an additional 2 times, yet never heard from her again, responded to the generic reply the website sends when you request they contact you: nothing. Nothing at all for seven days. I finally received an email from the internet sales manager, Nickole Kamran, asking if I’d received everything I needed. I replied and told her no, shared with her that not one person had ever circled back with me, let her know I was still interested in the truck and asked that she contact me. What did I get in return? NOTHING. I then reached out via the chat feature on the Beck & Masten South website and shared with the gentleman manning the chat feature that I had been unsuccessful in getting anyone to response to me in over a week. He took down my information, promised to have someone contact me, and apologized for the lack of customer service received to date. I waited another day and STILL never heard from anyone. At that point I emailed Crystal Soto a 4th time, and this time cc’d Nickole Kamran. My note outlined my experience with Beck & Masten to date, reiterated the absence of a response from both Crystal and Nickole, expressed my displeasure with the lack of customer service, and asked that they forward me their managers name so that I could speak with him before I shared my experience via social media. Shockingly (though really not given that now I had asked for management and advised I would take to social media), I FINALLY received a response. Sadly, it was not at all what I was hoping for. Nickole Kamran responded asking ME to call or text HER, and stated my email to her must have gone to spam. She then shared with me the times she would be UNAVAILABLE to assist me, (I assume so I didn’t contact her duting a time that would be inconvenient for her), and offered to check her phone periodically throughout the day. My response: My email going to her spam folder was HIGHLY UNLIKELY given that she emailed me and I simply replied. Additionally, it seemed awfully interesting that she somehow received my email requesting a manager, but not the previous one I sent to her. They were both sent to the same place. I closed with stating that I had no desire to chase her down throughout the day and expressed my displeasure with a member of management’s response to a dissatisfied customer who had failed to receive a response from anyone at the dealership in over a week was to ask ME to call HER, and at a time that worked for HER. Seriously?!? That is certainly not what customer service looks like to me. I was insulted and upset. Nickole responded to my reply and shared with me her General Manager’s contact information (Pete Trammell, ptrammell@beckmasten.net), discussed the automated ‘customer relations’ tool they use; presumably to send generic responses to website inquiries - which would help explain why no one ever gets a response - Beck & Masten only cares about their customers enough to let a computer system interact with them, not a live person; and said she would get with the IT department to look into things. She then apologized if her previous email came off as insensitive and offered to call me right then if I would like (Nickole, the first rule in customer service is that you cater to the client. What should have been asked is what time would be best for you to call me (so that you could be respectful of my schedule), followed by an assurance that you would make certain to reach out to me then). She closed by asking me to let her know if I would like to call her or if she should call me and stating that she would make sure the general manager, Pete Trammell, had my contact information. I never responded. I also never heard from Nickole nor did I hear from Mr. Trammell. My son and I discussed other trucks, reached out to several other far more responsive dealerships, and he expressed that he still really liked the truck at Beck & Masten, so at approximately 1030 pm Wednesday night I text the dealership from the website, and to my surprise, received a response. Rafael Benavides text me back...within 2 minutes...and at 10:30 at night!!! I thanked him for his responsiveness and how shocked I was to receive his text. I then shared with him the information on the truck I had been inquiring about, how much I was willing to pay for it, the small window of time I now had left to purchase it, and asked that he look into things and circle back with me in the morning if he thought he’d be able to accommodate my needs. Sure enough, by 8:30 the next morning he had called, text AND emailed. He got me the truck for less than I had offered to pay, took information from me over the phone so he could have the paperwork prepared in advance, and had it gassed up, washed and ready to go when I got there. Rafael was responsive, polite, prompt, courteous and true to his word. A joy to work with and a testament to what customer service REALLY looks like. While I remain disappointed and discontent with the lack of customer service, professionalism, and responsiveness I received from everyone else I’ve mentioned at Beck & Masten, I have nothing but great things to say about Rafael and the experience I had with him. Thank you, Rafael, for helping to facilitate the purchase of my son’s first automobile, and for making him one happy recipient of a new GMC Canyon! I won’t recommend the dealership you work for, but I highly recommend you! Best of luck to you! More