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Beck & Masten Buick GMC South

Houston, TX

4.6
2,978 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,978 reviews

June 24, 2017

Fast service Employees were helpful and nice. They offered their specials which was helpful. They also offer free refreshments while you wait. And explained the se More

by hdzdulce89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabrielle Cano
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Manny Escalon | Service Manager

June 24, 2017

Friendly customer service The staff in the service department are always friendly. The wait is typically a bit long but the prices are low and they always have water and fresh More

by Karran
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ilse, Rosie Hernandez
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

Thanks for your great review, Karran. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Manny Escalon | Service Manager

June 24, 2017

Good Service I had good service at Beck and Masten when I went in to get my oil changed. Abby and Toni helped me and were courteous in dealing with getting thejob More

by Rosey1945
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abby Toni
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

Rose, thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Manny Escalon | Service Manager

June 23, 2017

Excellent Took care of what I needed and check what my truck needed before advising what was recommended. They where quick to attend when I showed up for the ap More

by LORENZO V UMANZOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rogelio Paredes
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

We're happy to hear that we could be so helpful during your recent visit with us. We look froward to serving you again. Regards, Manny Escalon | Service Manager

June 23, 2017

2012 GMC Terrain Service Visit---Nicholson 7740 Roger Paredes was my Service Advisor and he was great! He was very friendly and professional and kept me informed about progress on my car. More

by Becky Nicholson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Paredes
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

Becky, feedback from you is one way we know we are achieving our goal to provide great service. Thanks, Manny Escalon | Service Manager

June 23, 2017

Gaby Cano excelent service Gaby Cano is a excelente customer service. She was a professional trying to deal with my dissapoiment with the mechanical and electric work in my car More

by Claudiabuick
Customer Service
Recommend Dealer
No
Employees Worked With
Gaby Cano
Jun 30, 2017 -

Beck & Masten Buick GMC South responded

It's unfortunate to hear that you had such a difficult time during your visit. We strive to provide our guests with excellent customer service and we regret you did not experience that standard of service during your visit. I would appreciate the chance to speak with you directly in order to address your concerns and move our dealership in a more positive direction. Please contact me directly with the information provided below. Nickole Kamran BDC Manager Direct: 832.775.1793

June 23, 2017

Great Service They take great care of my service needs. I purchased my truck here in 2012 and have been having them service it since then. I'm more than satisfied. More

by William Benard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karla Menchaca
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Best, Manny Escalon | Service Manager

June 23, 2017

Good Experience with Kayla After a really bad experience with Jamie as the service representative, I had a great experience this week with Kayla. The AC on my Arcadia went out More

by Arcadia
Recommend Dealer
Yes
Employees Worked With
Kayla
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

Thank you for this positive feedback! We love hearing that our customers are being provided with great customer service. Manny Escalon | Service Manager

June 23, 2017

Service for J240358 Jamie Ward helped us with having our brakes repaired and Toni explained the billing when we picked up the car. we always choose to have our work don More

by carowner313
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toni, Jamie Ward
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

We are pleased to hear about your great experience at Beck & Masten. If there is anything we can do for you, please feel free to give us a call. Manny Escalon | Service Manager

June 22, 2017

"2011 GMC Terrain SLT Service Visit B6394165" Service Advisor Karla Menchaca provided friendly, excellent service. She also assisted me on getting state inspection and online help to obtain my s More

by Jose L Santoyo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karla Menchaca
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

Jose, thank you so much for taking the time to write this awesome review! We are lucky to have Karla on our team and glad she was such a help to you. Best, Manny Escalon | Service Manager

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