Back

Beck & Masten Buick GMC South

Houston, TX

4.6
2,978 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
Contact Dealership

12820 Gulf Fwy

Houston, TX

77034

Directions

By Type

Showing 2,978 reviews

June 15, 2017

Sales and service The sales and service department at beck and Masten south is a great place to shop for a vehicle , and the service department takes care of all your n More

by Mike 63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ilse
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

Mike, thank you so much for this great review! We look forward to serving you again. Regards, Manny Escalon | Service Manager

June 15, 2017

great and fast I took my car in because my left rear tire was licking air. they took my car and within one hour the car was ready. More

by mysschev
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roseana Vazquez
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

We are so glad your service went well. We appreciate you taking the time to leave this awesome review. Thanks, Manny Escalon | Service Manager

June 14, 2017

It was great! The service I was given was very fast. From the moment I arrived to the moment I left the employees were welcoming and efficient. Totally recommendabl More

by Maricela Castaneda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosaena Vazquez
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Manny Escalon | Service Manager

June 14, 2017

Excellent customer service at the SERVICE department! I've been going to this dealership to have my Buick Encore 2015 checked on several times now. I didn't purchase the vehicle here, but the Service Depa More

by Nathalie M Burnison
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Paredes
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

Nathalie, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Manny Escalon | Service Manager

June 13, 2017

Awesome service Great service from gabby Jocelyne and Karina as well as Ilse, I will be back, thank you, I will recommend friends and family . Great location from More

by Ablum200
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaby,Jocelyne,karina, Manny Escalon
Jun 30, 2017 -

Beck & Masten Buick GMC South responded

Thanks for this great review and the referrals! We are pleased to hear that you were satisfied with your service. Best, Manny Escalon | Service Manager

June 13, 2017

LIKE ALWAYS, EXCELLENT SERVICE! Thanks to Jamie Ward and Rosie Hernandez for taking care of my wife ( Oil change and service of my 2015 Sierra) during my time out of town. The promp More

by SANDAVI17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez, Jamie Ward
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

Thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Best, Manny Escalon | Service Manager

June 13, 2017

Excellent Service On Oil Change I had an oil change done on June 9, 2017 and received excellent and friendly service from the employees, I expected the waiting time to be long and t More

by Joyce23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The other young lady in the service department....., Rosie Hernandez
Jun 30, 2017 -

Beck & Masten Buick GMC South responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Manny Escalon | Service Manager

June 13, 2017

TOP NOTCH I went in on 6/8/17 to get an oil change, tires rotated and truck wash. I was met by Rose and I must say that everyone of my visits whether Rose helpe More

by 6xchamp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rose
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

Thank you for the feedback! One of our top priorities is exceptional customer care and we are proud that this was offered to you during your recent visit. Best, Manny Escalon | Service Manager

June 13, 2017

Oil change I went to do my oil change and my battery check Ilse she was so helpful usually I change my oil with regular oil but this time I decided to change to More

by Luis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ilse Davila
Jul 06, 2017 -

Beck & Masten Buick GMC South responded

Luis, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Beck & Masten South's Service Department. Manny Escalon | Service Manager

June 12, 2017

Oil Change Dropped in on Fri afternoon while nearby for an oil change. They took me right in, reviewed my service records, did 26 point inspection, and had me ba More

by Yukon13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Express Service reps
Jun 30, 2017 -

Beck & Masten Buick GMC South responded

Hello and thank you for your feedback. We're very happy to hear that your experience was nothing short of exceptional. Our staff and customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again! Manny Escalon | Service Manager

...
284
...