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Beck & Masten Buick GMC South
Houston, TX
2,969 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
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Showing 2,969 reviews
March 09, 2024
Rafael was wonderful to work with. He made this daunting car buying process very quick and easy! We told him what we needed and he was able to work his magic. The approval process was He made this daunting car buying process very quick and easy! We told him what we needed and he was able to work his magic. The approval process was very simple and digital. We loved working with him and would highly recommend him to anyone looking for a new vehicle. More
by Tabatha A.
Employees Worked With
Rafael Benavides
February 16, 2024
During my purchase with beck and Masten Gulf Freeway, Rafael displayed a high level of customer service. There wasn’t a negative aspect regarding the sale and I’ll be purchasing a vehicle in the future f Rafael displayed a high level of customer service. There wasn’t a negative aspect regarding the sale and I’ll be purchasing a vehicle in the future from Rafael and Beck and Masten Gulf freeway! More
by haroldwhiting53
January 26, 2024
The sales department at this dealership is great. Service department unfortunately is HORRIBLE! Our service advisor never answered his phone for starters. We have a 2024 vehicle that had a sensor go Service department unfortunately is HORRIBLE! Our service advisor never answered his phone for starters. We have a 2024 vehicle that had a sensor go out. It’s been there 8 days so far with no end in sight. It’s a BRAND NEW car! How hard could this be? I finally spoke to a manager( 3 previous unreturned voicemails) and he offered to find me a loaner. In my opinion I should have had one from the beginning! Our adviser offered me a deal at enterprise for $44 a day. It’s a brand new car! Why should I spend $360+ dollars to date for a car that should be a comp in my opinion. Maybe they would like to pay the prorated daily rate of my car payment since I can’t drive it. It’s a sad day when a business as big as B&M can’t provide good customer service. I’m ready to trade the stupid car in at Sewell. They supposedly offer 5 star service. More
by alwisnoski
Employees Worked With
Albert Ramirez
December 08, 2023
Ada was phenomenal. She was very informative and attentive to my needs. She was very outgoing and eager to assist me with finding the exact vehicle I wanted. Ada made s She was very informative and attentive to my needs. She was very outgoing and eager to assist me with finding the exact vehicle I wanted. Ada made sure I had all the information I needed before and after purchasing my vehicle. More
by PC
Employees Worked With
December 06, 2023
Very pleased with Ada Pasasin; helping out with diferent vehicles purchased. Muy satisfecho con Ada Pasasin; ayudando con diferentes vehículos comprados. vehicles purchased. Muy satisfecho con Ada Pasasin; ayudando con diferentes vehículos comprados. More
by judithmoran40@gmail.com
Employees Worked With
November 27, 2023
We love Miss Ada. She’s AMAZINGGGG!!! Hardworking and so helpful. She has sold us a few cars over the years. Go see Ada! ♥️ She’s AMAZINGGGG!!! Hardworking and so helpful. She has sold us a few cars over the years. Go see Ada! ♥️ More
by Jeri and Molly Nixon
Employees Worked With
November 27, 2023
Ada was particularly warm and welcoming to my wife and four of our children who traveled over 1000 miles to purchase a vehicle at B and M South. The vehicle price, service and accommodations (by Will Hill four of our children who traveled over 1000 miles to purchase a vehicle at B and M South. The vehicle price, service and accommodations (by Will Hill and Ada Pasasin) in light of my family's travel were outstanding, punctuated with a literal bow: Ada placed a ribbon on my wife's newly purchased SUV, understanding that the car was a gift to my wife... Very well and kindly done...! More
by Attorney Barnet Levine
Employees Worked With
Other Employees :
Cindy Montoya also contributed initially..., Willie Hill
