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Beck & Masten Buick GMC South

Houston, TX

Overview
Employees
Reviews
Vehicles
4.6
2,977 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,977 reviews

April 26, 2023

I really enjoyed the service that was provided to me. The time I spent was very short and the courtesy was very good. Thanks. More

by Sherman Elliott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel, in the service department. , Rosie Hernandez
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Apr 28, 2023 -

Beck & Masten Buick GMC South responded

Sherman, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 26, 2023

Great service from the professional and friendly team that made the purchase of our new GMC easy 😀. More

by Kbrew35
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Rodriguez , Mohammed Qureshi, Arturo Gonzalez, Frank Nolden
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Apr 27, 2023 -

Beck & Masten Buick GMC South responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 26, 2023

My service technician had excellent customer service. She went above and beyond. It was a pleasure working with her. More

by MOSES521
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Setts
Report | Print
Apr 28, 2023 -

Beck & Masten Buick GMC South responded

Moses, thank you so much for your excellent input! I'm proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 26, 2023

Very satisfied with the people there thanks for the financial service helped a lot that day More

by marthalledezma65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mohammed Qureshi
Report | Print
Apr 28, 2023 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 25, 2023

Courteous, helpful and efficient. Which prompt me to buy a package or change from Beck and Masten South More

by mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quick Service
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Apr 27, 2023 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 24, 2023

Jessica from the Service department was very awesome and showed great customer service experience. Thanks More

by CRATLIFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
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Apr 26, 2023 -

Beck & Masten Buick GMC South responded

Thank you for reaching out to us and letting me know about your recent visit. I appreciate everything Jessica does for Beck & Masten Buick GMC South and our customers. Hope to see you again soon! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 24, 2023

Great experience! Purchased from another state and Jason made it super easy! Would definitely recommend! More

by leannleone
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Beck
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Apr 26, 2023 -

Beck & Masten Buick GMC South responded

Thank you very much for taking the time to leave us a great review! I am pleased to hear about your great experience at Beck & Masten Buick GMC South! If there is anything else I can do for you, please feel free to give me a call. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 23, 2023

With this service I was happy. Just needed a part recall replacement. This time they actually washed my truck, after learning I have to ask for it. More

by Deanmhubsten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Report | Print
Apr 26, 2023 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 21, 2023

Worse experience. Went in for an oil change the oil cap was left off I drove the car for two day when I realized it was my car not traffic and the Management behaved More

by clay2713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Wood
Report | Print
Apr 24, 2023 -

Beck & Masten Buick GMC South responded

We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so I can discuss your experience and learn more. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 21, 2023

Rosie Hernandez made my visit a great experience , by always keeping me updated with my truck service. She has excellent customer service and will recommend GMC! More

by ANA.VILLANUEVA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Report | Print
Apr 24, 2023 -

Beck & Masten Buick GMC South responded

Ana, I cannot thank you enough for your wonderful review of Beck & Masten Buick GMC South and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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