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Beck & Masten Buick GMC South

Houston, TX

Overview
Employees
Reviews
Vehicles
4.6
2,978 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,978 reviews

April 16, 2023

Great service and genuine concern about my issues with car. I appreciate their attention to detail. More

by LEISABOYDSTUN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
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Apr 19, 2023 -

Beck & Masten Buick GMC South responded

Thank you for reaching out! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 16, 2023

I had a great experience while I was at the dealership buying my new Buick suv More

by VALERIELERMA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Toby Ohnesorge, Frank Nolden
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Apr 19, 2023 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! I work hard to make sure our guests have an awesome experience. I will share your comments with our team and I look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 16, 2023

Rocio was very helpful and helped with the extended warranty company. Very seamless process and would highly recommend using them for all my future service. More

by Holthaus_michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
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Apr 19, 2023 -

Beck & Masten Buick GMC South responded

Thank you for leaving us this great review! I am very happy to hear that Rocio could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 15, 2023

Very friendly people’s in service dept. .They did a good job in my vehicle More

by Amelida Carcamo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
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Apr 18, 2023 -

Beck & Masten Buick GMC South responded

Amelida, I appreciate your kind words about our service team. Thank you for choosing Beck & Masten Buick GMC South for your vehicle needs. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 15, 2023

Me atendió Jessica me sorprendió su amabilidad Todo el tiempo se porto súper amable Hizo mi día mucho mejor 😊 More

by Karina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
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Apr 18, 2023 -

Beck & Masten Buick GMC South responded

Apreciamos sus amables comentarios, Karina. ¡Esperamos verle de nuevo en un cercano futuro! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 15, 2023

Employees on their phones texting and on social media. Inexperienced service advisor and lead or manager More

by losargueta@gmail.com
Recommend Dealer
No
Employees Worked With
Jessica
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Apr 17, 2023 -

Beck & Masten Buick GMC South responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 14, 2023

The process went very smoothly and we had excellent customer service! This was our first purchase with Beck & Masten but definitely won’t be our last 😊 More

by KAITLYN93
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashley from used car sales & there was another gentleman that assisted(I’m unsure his name but was extremely knowledgeable & helpful), Mohammed Qureshi
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Apr 17, 2023 -

Beck & Masten Buick GMC South responded

I'm pleased to hear that our team took care of you and that everything went very smoothly. I hope to see you again in the future. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 14, 2023

Everyone was so nice and patient. I was so thrilled Mathew call me about a Yukon I was waiting for was in ❤️ More

by sunny.vigil67
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mathew , Frank Nolden
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Apr 17, 2023 -

Beck & Masten Buick GMC South responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

April 14, 2023

I am awaiting a return call to schedule tint application on the Corvette that I purchase it’s been over two weeks with no word. More

by NIKKIRNOVAK
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rafael Benavides
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Apr 17, 2023 -

Beck & Masten Buick GMC South responded

I am concerned about this issue and committed to promptly resolving it. Please contact me directly as soon as you can and we can work on a resolution together. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Apr 17, 2023 -

NIKKIRNOVAK responded

I have been contacted and the issue is resolved thank you for the quick response

April 14, 2023

Gaby is the best advisor! Always takes care of me, 10/10 recommend Gaby as your advisor More

by Anonymous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
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Apr 17, 2023 -

Beck & Masten Buick GMC South responded

Thank you for the awesome feedback! You're right, Gaby is an excellent service adviser and we appreciate all she does for us! I'm very happy to hear that she was there to provide you with great service. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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