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Beck & Masten Buick GMC South

Houston, TX

Overview
Employees
Reviews
Vehicles
4.6
2,981 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,981 reviews

January 02, 2023

We were treated with the friendliest service and our salesman, Josh Morris, made sure we left with exactly what we wanted. He did nothing but the best on our visit. Our daughter could not be happier wit More

by me_tweedr069
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
josh Morris, Willy, Manny Escalon
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Jan 04, 2023 -

Beck & Masten Buick GMC South responded

Thank you for your kind words and for taking the time to inform us of your ongoing positive experience. I am sincerely pleased to know that Josh's efforts have made the difference in your car-buying experience. Your testimonial gives me the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 02, 2023

Great customer service. They provide good communication and understand the need to return truck ASAP. More

by KMCCOY003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
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Jan 04, 2023 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

January 01, 2023

ENA and Anthony are awesome! They made my Dream come true. I’m a customer for life !! More

by fourwaytranspo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : ENA and Willie Hill
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Jan 04, 2023 -

Beck & Masten Buick GMC South responded

I am ecstatic to hear you were able to purchase your new car! At Beck & Masten Buick GMC South, we are always here to make your dreams come true and will be here to help when it’s time for service on your car. Take care! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 31, 2022

Loved the customer service and the hospitality of the location. Smooth and easy process to get approved and walk out with the vechile More

by RAQ.RODRIGUEZ07
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Cuellar
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Jan 02, 2023 -

Beck & Masten Buick GMC South responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything I can assist you with in the future, please let me know. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 31, 2022

I absolutely love my sales guy Jason! ! He was amazing and very knowledgeable. I really enjoyed working with him and the finance guy Will they made my experience fun and enjoyable More

by Freshhudson08
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Beck
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Jan 03, 2023 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 31, 2022

Awesome service department and staff! ! Addressed my vehicle problems and had my vehicle back the very next day!! More

by Marc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel 125963
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Jan 03, 2023 -

Beck & Masten Buick GMC South responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 30, 2022

Professional service and they stand behind their work they diagnose and fix problems other dealerships miss More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arturo Gonzalez
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Jan 02, 2023 -

Beck & Masten Buick GMC South responded

Thank you for your wonderful feedback! Feel free to let me know if you have any concerns about your vehicle. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 30, 2022

Service department is great. Rosie is very helpful and is always there to explain if I have any questions. More

by LEGODSEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
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Jan 02, 2023 -

Beck & Masten Buick GMC South responded

I truly appreciate you taking the time to write about your experience at our service department. I want to provide all of our customers with quick and efficient vehicle maintenance, and I am thrilled to hear that you feel you had such a wonderful experience with Rosie. I am happy to hear that you can trust us with your vehicle, and I hope you continue to choose us whenever you need your car serviced. I can’t wait to see you again soon! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

December 28, 2022

I brought my vehicle in for an oil change and a nail in my tire. Oil change was quick and went well. When I asked about the nail they said I didn’t have one. I got home nail was in my tire. I called they s More

by Jejudd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn’t work with any above.
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December 27, 2022

Tanner was very helpful. The finance rate was high on high side. Had to refindance to get payment down. 2023. Yukon2023. More

by PAGE.WILLIAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner
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Dec 29, 2022 -

Beck & Masten Buick GMC South responded

Page, I appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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