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Beck & Masten Buick GMC South

Houston, TX

4.6
2,978 Reviews
Our mission at Beck and Masten South is to provide our clients with an experience that is unsurpassed in automotive sales. From the initial visit, throughout ownership and beyond, our sales professionals will exceed every expectation of our clients.
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12820 Gulf Fwy

Houston, TX

77034

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Showing 2,978 reviews

November 29, 2022

Always the best customer service! Would highly recommend to anyone looking for a new vehicle! More

by bjluikens1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon Eiler
Dec 01, 2022 -

Beck & Masten Buick GMC South responded

I am extremely grateful to receive such an outstanding review! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 29, 2022

Very good deal very kind very atention excellent price very fair whit my needs tank you More

by GAVINOBARRERA1987
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ruben leon
Dec 01, 2022 -

Beck & Masten Buick GMC South responded

Thank you for this amazing review, Gavin! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 28, 2022

This is the best dealership in the city to buy a vehicle from , great place !! More

by ORLANDOPASASIN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ada Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Morelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ena Pasasin , Mohammed Qureshi, Shannon Eiler, Orlando Pasasin, Frank Nolden
Nov 30, 2022 -

Beck & Masten Buick GMC South responded

Thank you for writing about your visit with us! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 28, 2022

Everything went ok with d oil change and good customer service will keep coming back More

by JBVALLEY63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gaby Cano
Nov 30, 2022 -

Beck & Masten Buick GMC South responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 28, 2022

My first service took 4 hours. I appreciate the uber to and from the mall, however I wasnt told it would take 4 hours. I was late picking up my daughter from school because my mess More

by Coriewilliamson9
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Arturo Gonzalez
Nov 30, 2022 -

Beck & Masten Buick GMC South responded

I am not pleased to hear of the incident you described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

Nov 30, 2022 -

Coriewilliamson9 responded

Thank you

November 27, 2022

The process of buying my new SUV was amazing. Our Rep was Ada P. and she did an excellent job. She knew about what she was selling. Very honest, polite, not pushy. I recommend this dealership and More

by K
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ada Pasasin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 28, 2022 -

Beck & Masten Buick GMC South responded

Thank you for your kind words and for taking the time to inform us of your ongoing positive experience. I am sincerely pleased to know that Ada's efforts have made the difference in your car-buying experience. Your testimonial gives me the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 26, 2022

Car within new car warranty, Week to find out what was wrong without a vehical to drive. Figured out what was wrong got rent car, took another week to get part. Day to install part received call next day More

by Aaschammy1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gaby Cano
Dec 05, 2022 -

Beck & Masten Buick GMC South responded

We acknowledge your review and are currently looking into the events you’ve detailed.

November 25, 2022

Great customer service my service advisor was Rosie she was really helpful and would called me with any updates on my truck definitely bringing my truck back here!!! More

by luislopez123788
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Hernandez
Nov 25, 2022 -

Beck & Masten Buick GMC South responded

Thanks for the kudos. It is gratifying to hear that you were kept informed of the progress of the work on your truck. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 25, 2022

My service writer Daniel Woods was awesome! He explained the services I needed and had the services performed in a timely manner. He maintained communication during the process to ensure I knew More

by wes12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Woods
Nov 28, 2022 -

Beck & Masten Buick GMC South responded

Wes, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Daniel does for Beck & Masten Buick GMC South and our customers. Hope to see you again soon! Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

November 25, 2022

Wors service ever i don't recommend it cause they take Soo many days for a simple oil change 12 days More

by ALVARO MEJIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hannah Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rosie Hernandez
Nov 28, 2022 -

Beck & Masten Buick GMC South responded

Alvaro, we appreciate you sharing your experience with us at Beck & Masten Buick GMC South. It would mean a lot to our dealership if you gave me an opportunity to do my best in making things better. Please contact me as soon as possible so I can hear more about what happened and provide my assistance. Sincerely, Victoria Gilliland- vgilliland@beckmasten.net

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